16
Responding to Messages
Error messages may appear on the display screen of the control panel during printer installation. If so, it may not indicate a problem with the printer, and the issue may
be easily resolved. Common messages and the causes are listed here with corrective actions. To respond to error messages other than these, refer to the Basic Guide.
Message
Cause
Corrective Action
No ink tank loaded. Check ink tank.
There is no ink tank loaded.
Load or reload the ink tank.
(See steps 4-12 on pages 3-4)
Cannot recognize print head x.
The printhead is not installed.
Install the printhead.
(See steps 1-12 on pages 5)
Paper loaded crooked.
The loaded paper is crooked.
Reload the roll of paper. (See steps 10 and 11 on page 7)
If the error occurs again after you reload the roll of paper, remove
the roll holder from the printer and check to make sure that the
paper is in close contact with the roll holder flange. (See step 5 on
page 6)
No maintenance cartridge installed.
The maintenance cartridge is not connected.
Install the maintenance cartridge correctly.
Hardware error. xxxxxxxx-xxxx
(x represents a letter or number)
The belt stopper or the tape inside the top cover has not
been removed.
Turn off the power, open the top cover, and remove the tape and
the belt stopper, then turn the power on.
You may have encountered an error that cannot be
resolved.
Turn off the printer and wait at least three seconds before restoring
the power.
If the message appears again, write down the error code and
message, turn off the printer, and contact your Canon dealer for
assistance.
ERROR Exxx-xxxx
(x represents a letter or number)
You may have encountered an error that cannot be
resolved.
Write down the error code and message, turn off the printer, and
contact your Canon dealer for assistance.