Chapter 6
6-1
6.1 Troubleshooting
6.1.1 Outline
6.1.1.1 Outline of Troubleshooting
1. Outline
Troubles subject to troubleshooting are classified into those shown on the display (warning, error, and service
call) and those not shown on the display.
2. Precautions for Troubleshooting
1) Check the environmental conditions and the media used for printing.
2) Before performing troubleshooting, make sure that all connectors and cables are connected properly.
3) When servicing the printer with the external cover removed and the AC power supplied, be extremely careful
to avoid electric shock and shorting electrical devices.
4) In the following sections, the troubleshooting steps are described such that the component related to the most
probable cause of the problem will be repaired or replaced first, being followed by components with less
problem probability. If multiple components have the same problem probability, the steps are described
begging with the easiest one.
After performing each step, check to see if the problem has been resolved by making test prints. If the problem
persists, proceed to the next step.
5) After completion of the troubleshooting, check that all connectors and cables have been reconnected and
screws have been tightened firmly.
6) Whenever you have performed replacement or repair services, make test prints to check whether the problem
has been resolved.
6.1.2 Troubleshooting When Warnings Occur
6.1.2.1 Ink Lvl: Chk XX (1000,1001,1002,1003,1006,1007)
XX stands for an ink name.
When a warning occurs, no code number is displayed. To view the warning history, select SERVICE MODE >
DISPLAY > WARNING.
<Cause>
The electrodes attached to the hollow needle in the ink tank unit has detected that the ink level lowered below
the specified one.
<Probable problem locations>
Ink tank, ink tank unit, main controller
<Remedy>
1. Check the ink level.
2. Replace the ink tank.
3. Check the connector of the ink tank unit.
4. Replace the ink tank unit.
5. Replace the main controller.
6.1.2.2 MTCart Full Soon (1100)
<Cause>
The maintenance cartridge is nearly full of waste ink (about 80% of the total capacity of the maintenance
cartridge).
<Probable problem locations>
Maintenance cartridge, main controller
<Remedy>
1. Maintenance cartridge
Select SERVICE MODE > COUNTER > PRINTER > 1-INK to check the free space in the maintenance
cartridge. If there is almost no free space, replace the maintenance cartridge.
2.Replace the main controller
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