Canon imageRUNNER LBP3580, Руководство по обслуживанию, Страница: 22 / 50

imageRUNNER LBP3580 Service Guide
imageRUNNER LBP3580 Service Guide January 2013
Page 17
G. Recommended System Engineer Requirements
A System Engineer (SE)5 is recommended to work with Canon’s networked
devices, and should have the following basic job functions:

Systems integration (pre-sale and post-sale)

Installation

Education of customers and dealership personnel

Troubleshooting
To perform the above tasks successfully, it is crucial that the SE have strong
computer and networking skills with a working knowledge in the following
areas (listed in order of importance):

Computer Hardware (IBM-compatible and Macintosh)

Computer Networking

Hubs/Switches/Routers

Cabling

Network Communication Protocols:

TCP/IP v4/v6

TCP over NetBIOS

Currently Supported Operating Systems from :

Microsoft Windows

Mac OS X

UNIX/LINUX

Novell Netware

Computer Software (Microsoft/Adobe/PageMaker)

Printing Architectures

Print Server – Point & Print

Printer Ports - Standard TCP/IP – RAW/LPR

UFRII/PCL/PS

Scanning (TWAIN/ISIS)
It is also important that the SE have computer skills and working knowledge in
the following areas:

Other computer platforms (mainframe)

Basic electronics
The Education/Training (listed in preferred order) of a successful Canon
dealership’s SE include:

Novell CNA\CNE, Microsoft MCTS\MCITP\MSCE\Cisco CCNA\CCNE

Two years of experience being a Canon Copier Service Technician
(training centered on connectivity products)
5 An SE (System Engineer) is a professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.