Canon imageRUNNER ADVANCE C7055, Руководство по обслуживанию

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Canon
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
a. Features
•
Detects the device’s engine status
•
Enables you to research a knowledge base of known problem
case data to solve a current machine problem when connected
directly to the machine or offline (connection to the machine
has not been established)
•
Provides access to model servicing information, such as work
procedures and electromechanical component references
•
Provides a link to Canon Technical Documentation, which is
offered to dealers for sale on a CD-ROM
•
Provides a link to Canon Service Tools, such as the SST
(Service Support Tool) and PDL Downloader
•
Enables you to access the machine’s Service Mode from a
computer running the NAVI application, and perform the Auto
Reset function (returns all machine settings back to their initial
or default values)
•
Enables you to adjust the machine’s error and jam thresholds.
•
Enables you to lookup replacement parts via a Web browser
b. Benefits
•
Improves the time to resolution for the more challenging
technical situations faced in the field
•
Increases customer satisfaction by increasing the number of
first visit problem resolutions, thereby reducing the number of
required second visits
•
Reduces the chances of incorrect or unnecessary parts usage
with NAVI’s diagnostic abilities and reference information
•
Enables device engine reporting to aid in service costs
forecasting
c. Getting Started with NAVI
(1) Participate in Training
The NAVI e-Learning course is available on e-Support for
those technicians who have computer skills and use the SST.
The NAVI e-Learning course is interactive, and contains guided
simulations that show the technician how to use NAVI to
service, maintain, and troubleshoot Canon devices.
Technicians taking the NAVI
e-Learning course will also learn how to make NAVI an integral
part of their tool kit.
After the successful completion of the NAVI e-Learning course,
technicians can begin to use NAVI as the tool to help them
resolve field issues in a timely manner.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 76