Ser
vi
ce
His
tor
y
Check
-
[Pr
e
Visi
t]
iR ADV C5500 series Advance Maintenance Guide
Procedure
Detail
Note
Time
Action Prior to
Customer Visit:
Whenever
possible,
Check Snapshot
for :
6
min
Check
1.
Log into Snapshot :
•
Enter the machine Serial Number to check the
following:
1.
Firmware Version –
Prepare Firmware if necessary
2.
Communications
3.
Counters –
Machine Usage
4.
Event History –
Check History for Errors, Alarms
and Jams
5.
Consumable Part Counters -
Prepare
Consumable and Durable
Parts
•
Firmware Version
•
Event History
•
Part Counters
•
Service Mode Settings
1. Understand the machine's current condition
(jams and error, needed consumable parts) before
visiting EM call or PM-Call.
2. Prepare all consumable parts that exceeded
Target and replace them on a PM-call, replace any
parts that exceeded life you have now at the EM
call.
3. Take the necessary actions for the jamming and
errors.
