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Canon

 

Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide 

Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide 

February 2016 

Revision1 

Page 83 

XII.  Product Technical Support Offerings 

Note: Please refer to the Technical Support Center on the 

e-Support Center Web 

site

 for the most current policies and procedures. 

A. 

Canon USA Technical Support Center 

The Technical Support Center (TSC) is the single point of entry for all 
technical support issues on BISG products. To ensure that every dealer 
receives the highest level of support and help to resolve the end user’s 
problems quickly and accurately, we recommend each service technician 
become familiar with the Dealer Support requirements and Canon USA 
support offerings.  

Refer to the Tech Support tab of the 

e-Support Center Web site

 and

 

review 

the Technical Support Center Policies and Procedures as well as Contacts & 
Tickets

.

 

B. 

Technical Support Escalation 

The TSC may, at its discretion, escalate a case to the Regional Field Support 
Staff or Engineering group after all reasonable troubleshooting options have 
been exhausted. For hardware-related issues a Designated Escalation 
Specialist for the imageRUNNER ADVANCE  Series is required for an 
escalation to Field Support Staff.  The DES must have worked on the problem 
directly before a TSC can escalate to Field Support Staff. See the Canon 
USA Support Escalation Flow Chart in Figure  8  –  Canon USA Support 
Escalation Flow Chart.

 

 

Note: For support escalation to the Field Support Staff, a Designated 
Escalation Specialist 

58

 must contact the TSC and visit the site at least once.  

 
 

 

                                            

58   The Designated Escalation Specialist is a service technician assigned by the dealership in the model category of the 

imageRUNNER ADVANCE  via the Management Center of the e-Support Web site. The Designated Escalation Specialist must 
complete the training program and  pass the final assessment exam for the imageRUNNER ADVANCE  Series. See the 
Technical Support Center on the e-Support Center Web site for more details. 

Содержание imageRUNNER ADVANCE 6555i

Страница 1: ...Canon Service Guide ...

Страница 2: ... A Inc IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE 6575i imageRUNNER ADVANCE 6565i and imageRUNNER ADVNACE 6555i SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENT...

Страница 3: ... of the U S Department of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is ava...

Страница 4: ... J1 11 III System Features and Options 13 A Copy and Print Options 13 1 imagePASS Y1 13 2 Secure Watermark B1 13 3 Barcode Printing Kit D1 13 4 PCL International Font Set A1 13 B Universal Send and Fax Options 14 1 Universal Send Trace Smooth PDF Kit A1 14 2 Universal Send Security Feature Set D1 14 3 Universal Send Digital User Signature Kit C1 14 4 Super G3 FAX Board AS1 14 5 Super G3 2nd Line F...

Страница 5: ...entative Access Function 27 VI Software Solutions 28 A Document Management and Binding 28 1 imageRUNNER ADVANCE Desktop 28 2 imageRUNNER ADVANCE Quick Printing Tool 28 3 imageWARE Document Server 28 4 imageWARE Scan Manager DS 28 5 eCopy PDF Pro Office 29 B Scan Management Software 29 1 Workflow Composer and Connectors 29 2 Authorized Send 29 3 uniFLOW Scanning 29 4 ADVANCE Cloud Portal 29 6 eCopy...

Страница 6: ...t 46 3 Content Delivery System 46 4 Remote Operator s Software Kit 48 G Device Configuration Management 48 1 Device Configuration Manager 48 2 Device Migration Navigator 49 H Firmware Upgrade 49 1 Service Support Tool 49 2 Content Delivery System 50 I LMS License Management System 51 J Content Delivery System Web Site 52 K Hard Disk Drive Handling 53 L Special Tools Solvents Oils 53 M Consumables ...

Страница 7: ... 79 G Data Sheets 79 H Methods to Reduce Costs 81 I Large Media Considerations 82 XII Product Technical Support Offerings 83 A Canon USA Technical Support Center 83 B Technical Support Escalation 83 1 Internet Support 85 XIII Appendix 86 A Registered Paper Types and Weight 86 B Specifications 87 C Canon imageRUNNER ADVANCE 6575i 6565i 6555i Series Limited Warranty 103 D GPR 37 38 Drum Unit Limited...

Страница 8: ...ing Automatic Document Feeder and Color Image Reader with a scanning speed of Up to 240 ipm B W 300 dpi Standard paper sources include two 2 paper drawers two 2 paper cassettes and one multi purpose tray that can hold a up to 4 200 sheets of paper Optional paper input options increase the paper capacity to up to 7 700 sheets Supports a maximum paper size of up to 11 x 17 Standard USB 2 0 USB 3 0 h...

Страница 9: ...vailable and the motion sensor can be turned off allowing the device to transition to and from sleep mode like predecessor models The Remote Operator Software Kit is a standard feature for the imageRUNNER ADVANCE The Remote Operator Software Kit enables the end user to access the machine s control panel and specify settings or process jobs remotely from a computer located on the same network as th...

Страница 10: ...D Deck Lite C1 Print Engine Standard Speed License imageRUNNER ADVANCE 6575i3 4 0293C002AA imageRUNNER ADVANCE 6565i3 4 0294C002AA imageRUNNER ADVANCE 6555i3 4 0295C002AA 2 Item Numbers and Part Numbers are subject to change without notice 3 Ships standard with 2 x 1 500 Sheet Paper Drawers 2 x 550 sheet Paper Cassettes Tab Feeding Attachment Kit UFRII PCL PS Printing Color Universal Send with PDF...

Страница 11: ...it A1 11 3679B005AA Secure Watermark B1 1082B010AA Document Scan Lock Kit B1 3840B007AA HDD Mirroring Kit J1 12 0180C001AA Removable HDD Kit AL1 0179C001AA HDD Data Erase Scheduler V3 0 4164BP69AA HDD Data Erase Scheduler V3 0 NFR 13 4164BP70AA 2 5inch 250GB HDD N1 14 0177C001AA 2 5inch 1TB HDD P1 0178C001AA Voice Guidance Kit G1 0171C001AA Voice Operation Kit D1 0172C002AA 2 Item Numbers and Part...

Страница 12: ...AA Canon Card Set A5 301 500 4781B005AA Canon Card Set A6 501 1000 4781B006AA Braille Label Kit F1 7518A004AA ADF Access Handle A1 1095B001AA Copy Control Interface Kit A1 23 3726B001AA Convenience Stapler A1 1348V957 Universal Keyboard Stand A1 2212V477 Card Reader Assembly for Universal Keyboard Stand 2212V478 2 Item Numbers and Part Numbers are subject to change without notice 15 Paper Deck Uni...

Страница 13: ... imageWARE Scan Manager DS V1 1E 1L with 3 yr Software Maintenance 31 4144B177AA imageWARE Scan Manager DS V1 1E 1L NFR 32 4144B180AA imageRUNNER ADVANCE Desktop V4 1L with 1 year Software Maintenance Extension 33 4140B775AA imageRUNNER ADVANCE Desktop V4 5L with 1 year Software Maintenance Extension 33 4140B776AA imageRUNNER ADVANCE Desktop V4 10L with 1 year Software Maintenance Extension 33 414...

Страница 14: ...Software Maintenance Extensions can be purchased and registered up to 5 years in advance Table 6 Supplies and Consumables Supplies and Consumables Item Item Number 2 Stamp Ink CRG C1 1857B001AA Staple Cartridge X1 for Staple Finisher V1 Booklet Finisher V1 36 0146C001AA Staple Cartridge Y1 for Booklet Finisher V1 37 0148C001AA 2 Item Numbers and Part Numbers are subject to change without notice Ta...

Страница 15: ...le parts The actual performance of the machine may vary based on customer usage factors the physical environment in which the machine is installed the types of jobs performed and the types of media used The following EPS values are for reference purposes only and are based on the use of LTR size paper Item Estimated Performance Standard Reader Assembly Up to 400 000 scans LTR fixed reading Up to 2...

Страница 16: ...is the maximum number of pages the machine can produce within a one month period based on letter size paper However the device should not be used to produce the maximum number of pages or a greater volume on a consistent monthly basis Sustained use of the machine at this level will significantly impact the long term performance and durability of the machine You should expect an increase in the num...

Страница 17: ...nly Supports paper weights up to 140 lb index 256 g m2 Cannot be installed with the POD Deck Lite C1 C POD Deck Lite C1 Provides an additional paper capacity of approximately 3 500 sheets 20 lb bond 80 g m2 Supports paper sizes up to 11 x 17 Supports paper weights up to 140 lb Index 256 g m2 Cannot be installed with the Paper Deck Unit E1 D Tab Feeding Attachment Kit B1 Enables printing on tab pap...

Страница 18: ...0 lb bond 80 g m2 or 100 imaged sides Supports V fold 1 sheet only I 2 3 Hole Puncher A1 Inner puncher provides 2 hole and 3 hole punch capabilities for either the Staple Finisher V1 or Booklet Finisher V1 Supports 2 hole punch for LGL and LTRR paper and 3 hole punch for 11 x 17 and LTR Supports paper weights up to 140 lb Index 256 g m2 Requires the Staple Finisher V1 or the Booklet Finisher V1 J ...

Страница 19: ...Canon Canon imageRUNNER ADVANCE 6575i 6565i 6555i Service Guide Canon imageRUNNER ADVANCE 6575i 6565i 6555i Service Guide February 2016 Revision1 Page 12 Figure 1 Hardware Configuration Chart ...

Страница 20: ...ications Optional software available for the imagePASS Y1 is Fiery Compose Fiery Impose and Fiery ImageViewer The optional removable Hard Disk Drive kit and the integrated interface Stand are available 2 Secure Watermark B1 Enables the user to embed hidden text in the background of copies The embedded text becomes visible when copies of the document are made on a copier Requires license activation...

Страница 21: ...rify which device scanned the file Requires license activation via the LMS 3 Universal Send Digital User Signature Kit C1 Enables the user to add a digital user signature obtained from a certificate authority to a PDF or XPS file This enables the recipient of a PDF or XPS file to verify which user signed it Requires license activation via the LMS 4 Super G3 FAX Board AS1 Provides a single line to ...

Страница 22: ...receive fax documents via the server The client imageRUNNER ADVANCE device and the fax server imageRUNNER ADVANCE device must be on the same network The Remote Fax Kit A1 requires license activation via the LMS The Remote Fax Kit and the Super G3 FAX Board cannot be installed together C Accessibility Options 1 Voice Guidance Kit B2 The Voice Guidance Kit provides visually impaired users to hear vo...

Страница 23: ...e files that are scanned with this machine or data sent from a personal computer via the printer driver The stored files can be printed or reprinted anytime using the desired user settings When combined with the Send Function the file format of the scanned documents can be converted into another file format PDF JPEG and TIFF and sent via e mail or fax or sent to a file server or another mailbox Up...

Страница 24: ...ced Box the Shared Space and the Personal Space Multiple users can access shared space folders a team group or department members A single user can access personal space folders Up to 1 000 files folders main folder and subfolders can be saved in each level Documents can be scanned with this machine stored in the PDF JPEG TIFF B W XPS and OOXML docx pptx file format and can also be printed on this...

Страница 25: ... ID and password Department IDs and passwords for up to 1 000 departments can be registered Use Department ID Management to keep track of the copy scan and print totals for each department 2 UA Universal Authentication A user authentication system that enables the functions of the machine and MEAP applications to be used by a user after being authenticated once UA has two compatible user authentic...

Страница 26: ... Box Web Access Advanced Box and MEAP applications The user can access the machine but is restricted to only the functions assigned by the System Administrator B Universal Login Manager ULM Universal Login Manager is a MEAP application developed by NT ware that provides log in management capabilities such as simple user authentication Local Authentication and Domain Authentication for Canon imageR...

Страница 27: ...latform Module Data Encryption Kit Optional Security Kits HDD Data Erase Kit and Mirroring Kit Optional Removable Hard Disk Kit CAUTION Canon U S A Inc is not liable for any damages resulting from the loss or corruption of data See the DISCLAIMER on page ii for further details 1 Initialize All Data Settings Function The Initialize All Data Settings function is a standard function on all Canon devi...

Страница 28: ...ted Platform Module TPM is a standard security chip tamper resistant hardware installed in the imageRUNNER ADVANCE 6200 Series machines The TPM provides a facility for the secure generation of cryptographic keys encrypts information stored on the internal HDD and decrypts information read from the internal HDD The public keys to encrypt confidential information are securely controlled by the TPM c...

Страница 29: ...no trace of the data remains on the hard disk It will perform an overwrite of up to three 3 times with random data for maximum security protection depending on preferences set by the system administrator 5 HDD Data Erase Scheduler HDD Data Erase scheduler is an optional MEAP application available for supported imageRUNNER ADVANCE models that aids in safeguarding information and supporting security...

Страница 30: ...nt basis and can easily be reinstalled for normal machine use This option provides another layer of data security for government agencies and corporate enterprises that need to ensure that data stored on the hard disk is physically secure when the machine is not in use IMPORTANT A lock is not included with the Removable HDD Kit Purchase a lock that is commercially available for security Customers ...

Страница 31: ...tion in that document remains secure IMPORTANT To generate a PDF linked with Adobe LiveCycle Rights Management ES Server the Adobe LiveCycle Rights Management ES Server must be licensed pre configured by a System Administrator and the machine must be connected to the Intranet or Internet Encrypted PDF and PDF A 1b documents are not compatible with Adobe LiveCycle Rights Management ES Server 2 PDF ...

Страница 32: ... 2600 User Manual CD Installation Manual and Mirroring Kit The HDD Data Encryption Kit and the Data Erase Kit are available as standard Cannot be used with the imagePASS Y1 Super G3 Fax Board 2nd and 3rd 4th lines Remote Fax Kit IP FAX Expansion Kit B1 Remote Operators Software Kit Web Access Software Copy Card Reader F1 and some MEAP applications IMPORTANT The imageRUNNER ADVANCE Security Kit M1 ...

Страница 33: ...cific groups or users via Port numbers MAC Addresses Port Number filtering permits or rejects incoming packets from IP addresses or ranges of IP addresses In addition IP address filters to outbound connections can be applied For example if functions such as Remote Copy and Universal Send are used system administrators can block or restrict users from sending files to specific IP addresses This min...

Страница 34: ... the security policy can be exported or imported by using the Device Configuration Management function or the imageWARE Enterprise Management Console Device Configuration Management Plug In and can be copied to multiple devices Refer to the imageRUNNER ADVANCE 6500 Series Service Manual for more details 2 Restrict Service Representative Access Function The Restrict Service Representative Access Fu...

Страница 35: ...s or open PDF documents in Desktop Binder via a drag and drop action without needing to open imageRUNNER ADVANCE Desktop The user can also monitor the status of inbound and outbound print and fax jobs as well as apply print templates automatically or preview documents before printing via the Desktop Binder option 3 imageWARE Document Server imageWARE Document Server is an office document sharing s...

Страница 36: ...eWARE Document Server and SharePoint Server 2007 are available as options 2 Authorized Send Authorized Send is a MEAP application which enables walk up users to distribute documents quickly and securely Authorized Send is an adaptable solution that integrates and authenticates with a wide variety of authentication servers and enterprise systems using common protocols Authorized Send permits only a...

Страница 37: ...W uniFLOW is a print output management solution that can be customized to meet the needs of an organization uniFLOW offers an organization of any size a way to track printing and copying costs secure sensitive documents and enable users to print from any available printer on the network 3 AA PRINT Advanced Anywhere Print The AA PRINT solution combines Universal Login Manager with secure anywhere p...

Страница 38: ...me printing option that utilizes the end user s client PC to store secure print jobs until the end user can authenticate and release the secure print jobs at an imageRUNNER ADVANCE device The imageRUNNER ADVANCE device then pulls the print job from the end user s client PC uniFLOW Serverless Secure Print is scalable and upgradeable to the full version of uniFLOW 4 imageWARE Enterprise Management C...

Страница 39: ...tion It consists of an MDS Collection and Configuration Agent which is installed at the customer s site to discover devices and gather information from a customer s complete fleet of devices such as meter reads manage job logs remotely configure devices third party device support and manage consumables E Business Workflow Software 1 Forms and Print Services for Salesforce Forms and Print Services ...

Страница 40: ...00 6200 6500 Series Hardware 5 Day Blended Course VIII Educational Training The blended training program is offered to leverage online training to maximize hands on time with the machines in the classroom The formats are as follows Online Training students must complete online material before attending an Instructor led session Instructor led Training ILT available at each of our Canon Regional Tr...

Страница 41: ...lassroom 19IRT85000C 2 Learning Path for Technicians with imageRUNNER ADVANCE 8000 8200 and 6000 6200 Series Certification This training path is an online Hardware Update Course that will prepare technicians currently trained on the imageRUNNER ADVANCE 8000 8200 and 6000 6200 Series to setup and service the imageRUNNER ADVANCE 6500 Series devices Table 10 imageRUNNER ADVANCE 6500 Training for Tech...

Страница 42: ...pport forums technical publications is available through our e Support Center Web Site for all technicians Refer to the Technical Support section on the e Support Center Web site for entitlement details D Training Facilities 1 Online Courses The online courses are located in the e Learning center on the Canon USA e Support Center Web Site Certification maps on the e Support Center Web Site provide...

Страница 43: ...ice Materials The materials required for the imageRUNNER ADVANCE 6500 Training Program are listed in the table below Table 11 Service Materials Model Item Location imageRUNNER ADVANCE 6500 Series e Learning Training Program Conducted online Service Manual Downloadable from within the e Learning course and the e Support Center Web Site Parts Catalog User Guides ...

Страница 44: ...rvicing or configuring the machine Use only dedicated and properly grounded outlets for the main unit and imagePASS Controllers It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this refe...

Страница 45: ...ower Supply Power Supply Specifications imageRUNNER ADVANCE 6500 120V 20A outlet NEMA 5 20 Staple Finisher V1 From the Main Unit N A Booklet Finisher V1 POD Deck Unit E1 2 3 Hole Puncher Unit A1 From the Staple Finisher V1 or Booklet Finisher V1 POD Deck Lite C1 120V 15A outlet NEMA 5 15 Document Insertion Unit P1 Document Insertion Folding Unit J1 imagePASS Y1 41 41 The Integrated Interface Stand...

Страница 46: ...5 3 4 1 163 mm 24 3 4 627 mm 24 1 2 623 mm Booklet Finisher V1 45 3 4 1 163 mm 24 3 4 627 mm 24 1 2 623 mm 2 3 Hole Puncher Unit A1 Inside of the Staple Finisher V1 Booklet Finisher V1 Document Insertion Unit P1 48 7 8 1 242 mm 26 1 8 662 mm 26 3 4 679 mm Document Insertion Folding Unit J1 48 7 8 1 242 mm 26 1 8 662 mm 26 3 4 679 mm Copy Tray R1 6 7 8 175 mm 16 1 2 420 mm 15 382 mm Copy Card Reade...

Страница 47: ... provide at least 4 100 mm behind the machine to the wall for unrestricted operation including the opening of the main unit doors With the accessories attached provide at least 31 1 2 800 mm behind the machine to the wall for unrestricted operation including the opening of the main unit and accessory doors Front and Side Space Make sure that at least 19 3 4 500 mm of space is available around the ...

Страница 48: ...imageRUNNER ADVANCE 6575i 6565i 6555i Service Guide February 2016 Revision1 Page 41 Table 16 Installation Space Main Unit with the Copy Tray R1 attached Main Unit with the Document Insertion Folding Unit J1 Booklet Finisher V1 Upright Control Panel and Paper Deck Unit E1 ...

Страница 49: ...ted Installation Times Estimated Installation Times Description Estimated Unpack Time Estimated Installation Time Estimated Total Time imageRUNNER ADVANCE 6500 Series 8 minutes 30 minutes 38 minutes Paper Deck Unit E1 2 minutes 8 minutes 10 minutes POD Deck Lite C1 3 minutes 10 minutes 13 minutes Staple Finisher V1 7 minutes 5 minutes 12 minutes Copy Tray R1 1 minutes 1 minutes 1 5 minutes Booklet...

Страница 50: ...ime Estimated Total Time Image Data Analyzer Board B1 1 minute 5 minutes 6 minutes Serial Interface Kit K2 1 minute 8 minutes 9 minutes Copy Control Interface Kit A1 1 minute 7 minutes 8 minutes 2 5inch 250GB HDD N1 2 5inch 1TB HDD P1 1 5 minutes 9 minutes 10 5 minutes imagePASS Y1 43 1 minute 20 minutes 21 minutes 43 Total installation time including test print and others to a copying machine and...

Страница 51: ...ns IT infrastructure and working knowledge in the following areas 1 Major computer platforms PC and Mac based 2 Operating systems Windows 7 8 10 Mac OS Linux VMware virtualization 3 Server Operating Systems Windows Server 2008 2012 Mac OS X Server 4 Protocols Services TCP IP SSL Active Directory 5 Printing Print Driver PCL PS UFR Print processor Print spooler Print queue 6 Scanning It is also impo...

Страница 52: ...embedded Remote Diagnostic System enabled transmits meter readings and service alerts directly to the UGW Universal Gateway database Note imageWARE Remote is available for the imageRUNNER ADVANCE 6500 with the imagePASS Server attached The optional Remote Diagnostic System 45 RDS Plug in to the imageWARE Enterprise Management Console retrieves meter readings select service alerts and supplies usag...

Страница 53: ...uces the need for an on site firmware upgrade 2 UGW SnapShot The UGW SnapShot tool consolidates commonly used data from the UGW into a format accessible from an Internet capable device mobile phone tablet or a personal computer Service technicians can utilize this tool to check device status prior to a service call Refer to the Canon eSupport Center Web site reference the Tech Support Tab and then...

Страница 54: ...ion of firmware installed After a one time setup by the service technician the imageRUNNER ADVANCE 6500 will automatically download and install new firmware as it becomes available No further visits are necessary for firmware updates Method B This method enables the dealership to schedule a firmware download to the imageRUNNER ADVANCE 6500 via the UGW This method also provides the option to instal...

Страница 55: ...en performing operations using the Remote Operator Software Kit with end users that the procedure to enter service mode not be shown to the end user Access to the Service Mode by the end user could allow for changes that may cause the device to alter normal operation resulting in additional Service calls The Remote Operator s Software Kit is a standard feature for the imageRUNNER ADVANCE 6500 with...

Страница 56: ...Refer to the imageRUNNER ADVANCE 6500 Service Manual for details 1 Service Support Tool The Service Support Tool 46 version 4 75 or later provides a graphical interface between the PC and the copier Refer to the SST User Manual The SST is available via Canon s e Support Center Web Site and provides two main functions a Flash Upgrade Function The SST can upgrade the Flash Dual In Line Memory Module...

Страница 57: ...the SST can be used to create a backup of the FDIMM RAM data and saved to a PC Once the PCB has been replaced the RAM backup file can be restored to the imageRUNNER ADVANCE device and factory settings restored 2 Content Delivery System The CDS is Canon s next generation system for the delivery and installation of firmware to imageRUNNER ADVANCE devices with the imagePASS Server attached Refer to t...

Страница 58: ...icate with the documentation The dealer must enter the license access number and the imageRUNNER ADVANCE device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 3 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial n...

Страница 59: ...y from the imageRUNNER ADVANCE device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and register the MEAP application Some MEAP applications include a Software License Agreement to which you must agree before you can complete the installation and registration process Additionall...

Страница 60: ...anon is informed of the possibility of such damages Therefore it is recommended to not permanently store data on the HDD without having secured copies or printouts of such data Review the terms of the product s Limited Warranty for more details IMPORTANT If a HDD must be replaced due to a fault all MEAP application files stored on it will be lost requiring all applications and their license files ...

Страница 61: ...ng to help the dealer control costs by only allowing a toner bottle to be replaced by the end user customer when approximately 5 of its content remains However this can be disabled in Service Mode thereby allowing replacement of a bottle at any time by the end user customer Please see the Service Manual for details Table 19 Main Unit Consumables List Description Part Number 2 Quantity Estimated Li...

Страница 62: ...ssembly FM4 7297 000 1 1 000 000 pages Developing Cylinder FM4 5438 010 1 1 000 000 pages High temperature high humidity environment 30 deg C 80 500 000 sheets Developing Roller FC0 2276 000 2 1 000 000 pages Drum Cleaning Blade FL3 6291 000 1 600 000 pages Blade is reversed 300 000 sheets Drum Separation Claw FB4 8018 010 3 500 000 pages High temperature high humidity environment 30 deg C 80 250 ...

Страница 63: ...FB1 8581 000 1 120 000 sheets Pickup roller FC8 5577 000 1 80 000 images Duplexing Automatic Document Feeder Feed roller 1 FL2 9608 000 1 80 000 images Separation roller FB2 7777 020 1 80 000 images Dust colleting FC8 5633 000 2 80 000 images Dust collecting type E FC8 5727 000 8 80 000 images Stamp FC7 5465 000 1 7 000 images 2 Part numbers are subject to change without notice 48 Value is based o...

Страница 64: ... 1312 000 2 1 000 000 times Escape Feed Clutch FK4 1312 000 1 1 000 000 times Movable Tray Delivery Static Eliminator FL0 5052 000 1 1 000 000 sheets Saddle Static Eliminator FL0 2207 000 2 1 000 000 sheets Fixed Tray 1 Delivery Static Eliminator FL0 5056 000 1 1 000 000 sheets Fixed Tray 2 Delivery Static Eliminator FL0 5056 000 1 1 000 000 sheets 2 Part numbers are subject to change without noti...

Страница 65: ...ration roller upper 4A3 3868 000 1 100 000 sheets Feed roller upper 4A3 3869 000 1 100 000 sheets Torque limiter upper 4A3 3888 000 1 1 000 000 times Horizontal Feed Collar FE3 7671 000 8 2 000 000 pages Z fold delivery roller FE3 7671 000 10 2 000 000 pages 2 Part numbers are subject to change without notice 48 Value is based on LTR sized paper Estimated average values in the field based on data ...

Страница 66: ...r FL2 4271 000 2 500 000 pages Pre transfer Charging Wire cleaner holder FL3 7560 000 2 500 000 pages Primary Grid Wire FY1 0883 000 AR 500 000 pages Pre transfer Charging Wire Unit FL3 4559 000 1 500 000 pages All in one Charging Wire Spring High temperature high humidity environment 30 deg C 80 250 000 pages Pre transfer Charging Wire FB4 3687 000 AR 500 000 pages High temperature high humidity ...

Страница 67: ...roof Glass Clean with lint free paper moistened with alcohol Grid Wire Clean when Primary Charging Wire is replaced Clean with lint free paper moistened with alcohol In a high temperature humidity environment 30 deg C 80 the interval is 250 000 sheets Primary Charging Assembly Shield Plate Pre transfer Charging Assembly Shield Plate Drum Cleaning Unit Plate Clean with lint free paper moistened wit...

Страница 68: ...oner Receptacle Tray Remove toner on the tray Waste Toner Container Remove the waste toner and clean the container when the message is displayed Expressed in terms of A4 size paper and image ratio at 5 ETB Drive Roller Clean with lint free paper moistened with alcohol ETB Idler Roller Fixing Cleaning Web Guide Fixing Inlet Guide Fixing Oil Receiver Dry wiping Fixing Right Stay Clean with lint free...

Страница 69: ... Scanner Sensor Feeding Assembly Remove paper lint with Blower Vertical Path Sensor 1 PS24 Multi purpose Tray Last Paper Sensor PS28 Left Deck Pickup Sensor 2 PS20 Registration Sensor PS29 Reverse Vertical Path Sensor PS65 Duplex Outlet Sensor PS64 Duplex Merge Sensor PS67 Duplex Left Sensor PS66 Post separation Sensor 1 160 000 Sheets Clean every 160 000 sheets or every 12 months Post separation ...

Страница 70: ...n Roller 80 000 Sheets Clean every 80 000 sheets or every 6 months Lead Roller 1 80 000 Sheets Lead Roller 2 80 000 Sheets Lead Roller 3 80 000 Sheets Pullout Roller 80 000 Sheets Feed Roller 80 000 Sheets Delivery Roller 80 000 Sheets Rollers Slave Roller 80 000 Sheets Scrapers 80 000 Sheets Both sides of the back Platen Glass built in the ADF 80 000 Sheets Height adjustment of ADF 80 000 Sheets ...

Страница 71: ...ption from Service Manual Default Display Adjustability of Display 1 101 Total 1 On May be Swapped to different Total Counter via Service Mode setting so that the counter will increment twice when large paper is used 2 103 Total Large On May be Changed via Service Mode setting to any available counter 3 201 Copy Total 1 On 4 203 Copy Large On 5 Not Displayed On 6 Not Displayed On CAUTION After per...

Страница 72: ...EAP applications on the imageRUNNER ADVANCE 6200 Series machines However one of these 20 counters is used for Universal Send S Toner Bottle Counter The imageRUNNER ADVANCE machine has Toner Bottle Counters that increment after the machine recognizes that a new toner bottle has been inserted These counters provide support when billing customers who order and consume a lot of toner Toner units shipp...

Страница 73: ...chever comes first Prorated Credit 2 000 000 prints or copies or a combination of both or 1 year after delivery to the original purchaser whichever comes first For detailed limited warranty information please refer to the GPR 37 38 Drum Unit Limited Warranty located in the Appendix C Warranty Programs Reference the Warranty Programs section on the e Support Center Web site to review details of the...

Страница 74: ...e for the customer Various shipment options51 currently offered include Next Flight Out NFO UPS Ground Next Day Early AM Pickup Rush Spot Table 31 Parts Order Center Days and Hours of Operation Days of Operation Hours of Operation Parts Order Center Telephone Number Monday Friday 9 00 AM 7 00 PM Eastern Standard Time Canon Parts Order Center 866 481 2569 Monday Friday 52 7 00 PM 9 00 AM Eastern St...

Страница 75: ...le pricing for accessories Data sheet Methods to reduce cost Large Media Consideration A Device Usage Factors The device usage factors are how end users use the imageRUNNER ADVANCE device and the environment in which the device is located These factors include The maintenance agreement term Monthly print copy volume Toner Coverage The amount of toner that covers each page Large Paper Ratio The amo...

Страница 76: ...o adjust the maintenance agreement rates business expenses and estimate your customer s expected usage factors The Service Revenue Profit Calculator worksheets are available on the Canon USA ISG Central Web site http www isgcentral cusa canon com in the Engineering Services Solutions tab The management staff of an authorized dealer with access to the Engineering Services Solutions section of the I...

Страница 77: ... the imageRUNNER ADVANCE 6500 device The burdened labor rate is a calculation of the service technician s salary the estimated business overhead expenses and the direct service expenses required to maintain the business for example call center rent fuel tolls automobile and training To align more closely with the labor costs in various business environments Canon USA calculates the Estimated Labor...

Страница 78: ...per hour Table 34 Estimated Cost imageRUNNER ADVANCE 6565i 25 000 Prints Month FIRST YEAR ECOND YEAR THIRD YEAR TOTAL 3 Years 3 Year Average Estimated Parts Cost 56 90 193 223 506 169 Estimated Drum Cost 56 Estimated Labor Cost 412 431 446 1 289 430 Estimated Toner Cost 383 383 383 1 148 383 Total 884 1 007 1 051 2 942 981 Estimated Cost per Copy Print 0 0029 0 0034 0 0035 0 0033 Conditions Monthl...

Страница 79: ...7 Estimated Toner Cost 306 306 306 918 306 Total 738 833 890 2 461 820 Estimated Cost per Copy Print 0 0031 0 0035 0 0037 0 0034 Conditions Monthly Print Copy Volume 20 000 Large Sheet Ratio 0 Toner Coverage for each Color 6 Burdened Labor Rate 60 per hour 56 Part and Drum costs vary depending on the type of media used The imageRUNNER ADVANCE 6500 Estimated Costs are calculated based on 100 plain ...

Страница 80: ... for the imageRUNNER ADVANCE 6500 Series devices is based on the sample device usage and includes costs for One 1 Main Unit service parts57 drum labor and toner Duplex Color Image Reader Staple Finisher V1 All service visits Replacement parts Replacement drums Replacement toner IMPORTANT The Sample Pricing in the tables below represents a fixed pricing throughout the maintenance agreement term how...

Страница 81: ...osts Table 36 imageRUNNER ADVANCE 6575i Sample Pricing Gross Profit Matrix Parts Cost Logic Theoretical Practical Burdened Hourly Labor Rate 45 60 45 60 Sample Pricing 0 0060 51 45 57 51 0 0062 52 47 58 53 0 0064 54 49 59 55 0 0066 55 50 61 56 0 0068 56 52 62 57 Sample Device Usage Maintenance Agreement Term 36 Months Monthly Print Copy Volume 30 000 Large Sheet Ratio 0 Toner Coverage 6 0 Accessor...

Страница 82: ...st Logic Theoretical Practical Burdened Hourly Labor Rate 45 60 45 60 Sample Pricing 0 0072 58 53 62 56 0 0074 59 54 63 57 0 0076 60 55 64 58 0 0078 61 56 65 59 0 0080 62 57 65 60 Sample Device Usage Maintenance Agreement Term 36 Months Monthly Print Copy Volume 20 000 Large Sheet Ratio 0 Toner Coverage 6 0 Accessories Staple Finisher V1 A click charge of 0 0064 may yield an estimated gross profit...

Страница 83: ...agreement term IMPORTANT The cost to service the Paper Deck Unit E1 and Staple Finisher V1 are already included in the sample pricing for the Main Unit Service Revenue Profit Calculator is available to add estimated costs for select accessories Table 39 Suggested Maintenance Agreement Rates for Accessories Accessory Suggested Annual Fees Staple Finisher V1 150 00 Booklet Finisher V1 250 00 Paper D...

Страница 84: ...e control panel is pressed Refer to the Service Manual for complete details on the Soft Counter configurations imageWARE Remote is available to remotely capture both the Counter 101 and Counter 501 This requires a billing system to interface with imageWARE Remote at the dealership site Scan Charge Plan is not required if the following conditions exist The Scan Ratio is less than 100 This indicates...

Страница 85: ... is not related to a copy scan Note a soft counter is not available to capture scans only or extract scans from the copy scan meter included in Counter 501 Therefore Canon USA recommends subtracting the value of Counter 101 from Counter 501 Since Counter 101 includes the total amount of prints and copies made subtracting this value from the Counter 501 value yields a result that most closely repre...

Страница 86: ... will require your dealership to monitor the scan usage monthly G Data Sheets The Data Sheets below are what Canon USA uses to calculate a dealer s estimated costs pricing and profit margins using the sample device usage and business expense The Service Revenue Profit Calculator is available to adjust the Device Usage Pricing and Business Expense to reflect your customer s usage as well as your pr...

Страница 87: ...he local service map 35 Minutes Estimated Technician s Annual Working Hours Hours Year Estimated number of active working hours annually factoring in holidays and breaks 1 674 Hours Service Average Copies Between Visits CBV The estimated number of total sheets between service visits The CBV takes into account all service visits throughout the term of the maintenance agreement The actual CBV may va...

Страница 88: ...h the following benefits Investigate machine issues by monitoring the details of for example a paper jam error before visiting the customer site This enables the service technician to visit the customer with the necessary parts in advance thereby reducing the number of times the service technician may have to revisit the site due to the unavailability of service parts Simple issues can be resolved...

Страница 89: ...example consider the imageRUNNER ADVANCE 6575i with a click charge set at 0 0068 for B W Figure 7 imageRUNNER ADVANCE 8500 Series Click Charge Example I Large Media Considerations If media larger than Letter size typically 11 x 17 or larger is used a higher toner consumption can be expected as well as a reduction in parts yield When estimating the service costs for this machine the extent of Large...

Страница 90: ...pport Escalation The TSC may at its discretion escalate a case to the Regional Field Support Staff or Engineering group after all reasonable troubleshooting options have been exhausted For hardware related issues a Designated Escalation Specialist for the imageRUNNER ADVANCE Series is required for an escalation to Field Support Staff The DES must have worked on the problem directly before a TSC ca...

Страница 91: ...ge 84 Figure 8 Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE 6500 Series End User End User Contacts Servicing Dealer Service technician is dispatched to site Assistance Required Canon USA Technical Support Center 1 800 528 2830 Field Support Staff Engineering Canon Inc Servicing Technician Contacts Canon USA TSC Close Case Update Case ...

Страница 92: ...ttp www support cusa canon com Canon USA s e Support is designed to provide Systems Engineers and Technicians access to technical support information via the World Wide Web The following functions and information can be accessed Proactive notification of new releases patches Technical Publications and other information via e mail message Search for technical solutions with the Integrated Knowledge...

Страница 93: ...dex 221 to 256 g m 2 Color 17 to 24 lb bond 64 to 90 g m 2 Recycled 59 17 to 24 lb bond 64 to 90 g m 2 Pre Punched 17 to 24 lb bond 64 to 90 g m 2 Transparency 60 56 to 66 lb cover 151 to 180 g m 2 Tracing 61 17 to 24 lb bond 64 to 90 g m 2 Labels 31 4 lb bond to 68 4 lb cover 118 to 185 g m 2 Tab 25 lb bond to 80 lb cover 91 to 220 g m 2 Bond 24 lb bond 90 g m 2 Letterhead 56 to 66 lb cover 151 t...

Страница 94: ... Energy Saver mode Approximately 20 seconds First Copy Time 62 3 1 seconds or less 3 3 seconds or less Margin Top 1 8 2 5 mm Left and Right 1 8 2 5 mm Bottom 1 8 2 5 mm Magnification Regular paper size Same Ratio Direct Reduction 1 0 78 LGL LTR 1 0 73 11 x 17 LGL 11 x 15 LTR 1 0 64 11 x 17 LTR 1 0 50 11 x 17 STMT 1 0 25 Enlargement 1 1 21 LGL 11 x 17 1 1 29 LTR 11 x 17 1 2 00 STMT 11 x 17 1 4 00 C...

Страница 95: ...the toner bottle Installation Space W x L 60 3 8 2 x 30 5 8 1 533 x 779 mm When the Copy Tray R1 is attached the auxiliary tray is extended and the right cover of the main unit is opened Table 46 imageRUNNER ADVANCE 6500 Print Copy Speeds Item Specification imageRUNNER ADVANCE 6575i 6565i 6555i Copy Print Speed 63 11 x 17 37 32 32 LGL 45 39 39 LTR 75 65 55 LTRR 58 50 43 EXEC 75 65 55 STMTR 35 35 3...

Страница 96: ...y scan Documents with the same width 11 x 17 and LTR or LTRR and STMT etc Documents with the different width 11 x 17 and LGL or LTR and STMT etc Copying scanning with a combination other than described above may cause damage to the documents or paper jams Original Tray Capacity 300 sheets 21 lb bond 80 g m 2 Original Scanning Speed LTR Copying 1 sided scanning 120 sheets minute in Black and White ...

Страница 97: ...uxiliary tray is extended Table 49 Paper Deck Unit E1 Specifications Item Specifications PaperSize Weight Type Size LTR Weight 14 lb bond to 140 lb index 52 to 256 g m 2 Type Thin Plain Heavy Color Recycled Pre Punched Bond and Letterhead Paper Deck Capacity 3 500 sheets 21 lb bond 80 g m 2 Power Source Maximum Power Consumption From the main unit Approximately 44 W Dimensions W x L x H 14 1 4 x 2...

Страница 98: ...heets 21lb bond 80 g m 2 Power Source Maximum Power Consumption 100 240 V AC 50 60 Hz 1 0 A Approximately 120 W Dimensions W x L x H 26 1 8 x 26 3 4 x 48 7 8 662 x 679 x 1 242 mm Weight Approximately 168 lb 76 kg Installation Space Including the Main Unit W x L 78 5 8 x 30 5 8 1 997 x 779 mm When the Booklet Finisher V1 is attached the auxiliary tray is extended and the right cover of the main uni...

Страница 99: ...oup LTR EXEC and STMTR 250 sheets or 1 7 8 47 mm in height 11 17 LGL LTRR 125 sheets or 1 24 mm in height Offset mode Collate Group LTR and EXEC 250 sheets or 7 8 47 mm in height 11 x 17 and LTRR 125 sheets or 1 24 mm in height Capacity Per Tray Tray B NoCollating Collate Group LTR EXEC and STMTR 250 sheets or 1 7 8 47 mm in height 11 17 LGL LTRR 125 sheets or 1 24 mm in height Offset mode Collate...

Страница 100: ... 24 lb bond 90 g m 2 11 x 17 LGL and LTRR 30 sheets 24 lb bond 90 g m 2 Staple Free Eco 11 x 17 and LTR 5 sheets 14 to 17 lb bond 52 to 64 g m 2 4 sheets 17 3 to 21 7 lb bond 65 to 81 4 g m 2 3 sheets 21 7 to 28 lb bond 81 5 to 105 g m 2 Manual Staple 65 sheets 24 lb bond 90 g m 2 When the standard staple cartridge is attached The maximum stapling capacity may vary depending on the paper type and ...

Страница 101: ...oup LTR EXEC and STMTR 250 sheets or 1 7 8 47 mm in height 11 17 LGL LTRR 125 sheets or 1 24 mm in height Offset mode Collate Group LTR and EXEC 250 sheets or 7 8 47 mm in height 11 x 17 and LTRR 125 sheets or 1 24 mm in height Capacity Per Tray Tray B NoCollating Collate Group LTR EXEC and STMTR 250 sheets or 1 7 8 47 mm in height 11 17 LGL LTRR 125 sheets or 1 24 mm in height Offset mode Collate...

Страница 102: ...5 sheets 24 lb bond 90 g m 2 When the standard staple cartridge is attached The maximum stapling capacity may vary depending on the paper type and weight Max Saddle Stitch Capacity Available Saddle Stitch Size Saddle Stitch 20 sheets 10 sets 22 lb bond 81 g m 2 including 1 cover sheet up to 140 lb index 256 g m 2 Saddle Folding 3 sheets 25 sets 14 to 28 lb bond 52 to 105 g m 2 Size 11 x 17 LGL LTR...

Страница 103: ...m Three Holes 4 1 4 108 mm Punch Waste Tray Capacity Two Holes Approximately 10 000 sheets 18 1 lb bond 68 g m 2 Three Holes Approximately 3 000 sheets 20 lb bond 75 g m 2 The figure may differ depending on the surrounding environment paper type and paper weight Power Source From the main unit Dimensions W x L x H Inside the finisher Weight Approximately 6 7 lb 3 0 kg Table 56 Copy Card Reader F1 ...

Страница 104: ...pels 2 mm x 15 4 line mm Ultra Fine 16 pels 2 mm x 15 4 line mm Transmission Speed Super G3 33 6 kbps G3 14 4 kbps Compression Method MH MR MMR and JBIG Transmission Type Super G3 and G3 Sending Original Sizes 11 x 17 to STMTR Receiving Paper Sizes 11 x 17 to STMTR Transmission Times JBIG Approximately 2 6 seconds Auto Dial Function Address Book 1 800 destinations including destinations stored in ...

Страница 105: ...s destinations for file transmission FTP Windows Vista SP2 Windows Server 2008 SP2 Internet Information Services 7 0 Windows 7 Internet Information Services 7 5 Windows 8 Windows Server 2012 Internet Information Services 8 0 Windows 8 1 Windows Server 2012 R2 Internet Information Services 8 5 Windows Server 2003 R2 SP2 Internet Information Services 6 0 Mac OS X 10 8 10 9 10 10 Solaris 10 Red Hat L...

Страница 106: ...nicationProtocol FTP TCP IP SMB TCP IP and WebDAV Data Format TIFF JPEG PDF XPS and OOXML PowerPoint PowerPoint OCR and Word Resolution 100 x 100 dpi 150 x 150 dpi 200 x 100 dpi 200 x 200 dpi 200 x 400 dpi 300 x 300 dpi 400 x 400 dpi 600 x 600 dpi Interface 1000BASE T 100BASE TX and 10BASE T Colour Mode Automatic Colour Select Full Colour Grayscale Automatic Colour Select Full Colour Black and Whi...

Страница 107: ...rPoint OCR and Word I Fax TIFF MH MR 1 and MMR 1 Original Size E mail 11 x 17 LGL LTR and STMT I Fax 11 x 17 LGL 2 LTR and STMT 2 Other Searches a destination via the LDAP Server and Preview OptionalPDF XPS OOXML Functions E mail only PDF Compact Trace and Smooth Encryption OCR Device Signature User Signature Optimization for Web 3 and PDF A 1b XPS Compact Device Signature and User Signature 1 Ava...

Страница 108: ...ed Chinese and Traditional Chinese PS 136 Scalable fonts When using the Direct Print for PDF XPS Japanese Fonts 2 Heisei fonts 2 Heisei Mincho W3 Heisei Kaku Gothic W5 European Fonts 136 fonts 2 1 The optional PCL International Font Set needs to be activated to use Andale and WorldType Collection or Andale Mono WT 2 These fonts are included for use with PDF files Printable Area PCL5c and PCL6 Redu...

Страница 109: ...ed Space 16 GB can be expanded to 480 GB by an additional optional HDD Number of Documents Allowed for Storing 999 pages 1 000 pages when two sided documents are scanned from the feeder Number of Clients Allowed for Accessing SMB 64 WebDAV 3 Number of client machines allowed to access the Advanced Box at a time Table 66 Storage Space Function Mail Box Item Specifications Number of Boxes 100 boxes ...

Страница 110: ...oduct NordoesthiswarrantyextendtoanyProductonwhichtheoriginalidentificationmarks orserialnumbershavebeendefaced removed oraltered ANYSOFTWARETHAT ISDISTRIBUTEDWITHTHEPRODUCTAND HASANASSOCIATEDEND USERAGREEMENTISLICENSED WARRANTED AND PROVIDED ACCORDING TO THE TERMS OF THAT AGREEMENT INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREIN SUCH SOFTWAREIS SOLDWITHOUT WARRANTYOFANY KIND BYCANON PLEASECONTA...

Страница 111: ...Canon Canon imageRUNNER ADVANCE 6575i 6565i 6555i Service Guide Canon imageRUNNER ADVANCE 6575i 6565i 6555i Service Guide February 2016 Revision1 Page 104 D GPR 37 38 Drum Unit Limited Warranty ...

Страница 112: ...rtion Folding Unit J1 Consumable Parts 58 Table 26 Main Unit Periodic Replacement Parts 59 Table 27 Periodic Maintenance Items 60 Table 28 Soft Counter 64 Table 29 Toner Bottle Counters 65 Table 30 GPR 37 38 Drum Unit Limited Warranty 66 Table 31 Parts Order Center Days and Hours of Operation 67 Table 32 imageRUNNER ADVANCE 6500 Series Sample Device Usage 68 Table 33 Estimated Cost imageRUNNER ADV...

Страница 113: ...Reader F1 Specifications 96 Table 57 Super G3 Fax Board AS1 Specifications 97 Table 58 System Environment 98 Table 59 Send Function Scan Features 99 Table 60 Scan Function 99 Table 61 Send Function E Mail and I Fax Features 100 Table 62 Network Environment Wired LAN Specifications 100 Table 63 Network Environment Wireless LAN Specifications 101 Table 64 Printer Settings 101 Table 65 Storage Space ...

Страница 114: ...igures Figure 1 Hardware Configuration Chart 12 Figure 2 Power and Plug Requirements 38 Figure 3 License Management System 51 Figure 4 Content Delivery System Web Site 52 Figure 5 Scan Ratio Distribution Chart 78 Figure 6 imageWARE Remote Benefits 81 Figure 7 imageRUNNER ADVANCE 8500 Series Click Charge Example 82 Figure 8 Canon USA Support Escalation Flow Chart 84 ...

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