imageRUNNER 8500 Service Guide
imageRUNNER 8500 Service Guide
Rev. 0
May 2001
Page 20
VIII. Service
Requirements
A. Authorization
Policy
To become authorized and maintain authorization to service the
imageRUNNER 8500, each Authorized Reseller’s location must have at
least one employee who has successfully completed the imageRUNNER
8500 Systems Connectivity Program and received certified status.
For a Canon copier dealership, a System Engineer
7
(SE) working with
Canon connectivity products should have the following basic job
functions:
•
Systems integration (pre-sale and post-sale)
•
Installation
•
Education of customers and dealership personnel
•
Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and working knowledge in the following areas
(listed in order of importance):
•
The major computer platforms (IBM™ compatible and Macintosh™)
•
Computer hardware (including cabling)
•
Computer software (including drivers)
•
Operating systems (DOS, Windows 95/98, Mac OS™ System 7, 8, & 9)
•
Network Operating Systems:
o
Novell™ (3.x, 4.x, & 5.x)
o
Windows NT™ & 2000™
•
Protocols:
o
IPX/SPX
o
TCP/IP
•
Printing
•
Scanning
In addition, computer skills and working knowledge in the following areas
may also be helpful:
•
Other computer platforms (mainframe and UNIX™)
•
Networking (TokenRing future option)
•
Basic electronics
Possible backgrounds, (listed in preferred order), of a successful Canon
dealership SE are:
•
Novell CNA
SM
or Novell CNE
SM
/ Microsoft MCSE™ certification.
•
Canon copier service technician with two years of experience centered
on connectivity products.
A degree in computer science, engineering, or a computer technician
with two years of experience is required in the above areas.
7
A System Engineer (SE) is a “professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.”
