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CHAPTER

4-1

4

Troubleshooting

This chapter describes what to do in response to paper jams in the machine, and error 
messages.

Clearing Paper Jams  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Clearing Paper Jams with On-Screen Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

When Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

List of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Self-Diagnostic Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Service Call Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Contacting Your Local Authorized Canon Dealer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Содержание imageRUNNER 2320

Страница 1: ...Read this guide first Please read this guide before operating this product After you finish reading this guide store it in a safe place for future reference ENGLISH User s Guide...

Страница 2: ......

Страница 3: ...imageRUNNER 2320 2318 User s Guide...

Страница 4: ...Operation Guide Setup Instructions Basic Operations User s Guide This Document Basic Operations Troubleshooting Reference Guide Copying Instructions Copying Guide Remote User Interface Instructions R...

Страница 5: ...MPORTANT Depending on the configuration of your computer some functions may not operate correctly If the PDF manual does not open from the disc Menu open the PDF file directly from the Manuals folder...

Страница 6: ...e Language Selection window is displayed The screen shot shown above may differ from the actual display depending on the operating system used a BROWSE MANUAL You can read any of the listed guides by...

Страница 7: ...the descriptions of multi functional operations available paper stock and Index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Considerable effort has been made to ensure that this manual is free o...

Страница 8: ...ion xiii International Energy Star Program xv IPv6 Ready Logo xv WEEE Directive xvi Trademarks xvi Copyright xvi Third Party Software xvii Disclaimers xviii Legal Limitations on the Usage of Your Prod...

Страница 9: ...Before Using the machine as a printer 1 22 Installing the Printer Driver 1 22 System Requirements 1 22 UFR II LT User Software disc 1 23 Installation 1 23 Setting Up the Printer Configuration 1 24 Bef...

Страница 10: ...Chapter 4 Troubleshooting Clearing Paper Jams 4 2 Clearing Paper Jams with On Screen Instructions 4 2 When Paper Jams Occur Frequently 4 3 List of Error Messages 4 4 Self Diagnostic Display 4 4 Servic...

Страница 11: ...med correctly To use the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not perform...

Страница 12: ...ule J1 and Cassette Feeding Module K1 Abbreviations Used in This Manual In this manual product names and model names are abbreviated as follows Microsoft Windows 2000 Windows 2000 Microsoft Windows XP...

Страница 13: ...ne these operations take place in a complex way so that not only copies but also various kinds of prints may sometimes have to wait their turn before they can be printed To avoid confusion when readin...

Страница 14: ...xii Printing Outputting documents such as a copy or data sent from a client computer to the machine Copying Printing data scanned from an original followed by finishing options such as stapling...

Страница 15: ...This product is certificated as a Class 1 laser product under IEC60825 1 2007 and EN60825 1 2007 This means that the product does not produce hazardous laser radiation Since radiation emitted inside...

Страница 16: ...d EN60825 1 2007 which conform to the following classes CLASS 1 LASER PRODUCT LASER KLASSE 1 APPAREIL LASER DE CLASSE 1 APPARECCHIO LASER DI CLASSE 1 PRODUCTO L SER DE CLASE 1 APARELHO A LASER DE CLAS...

Страница 17: ...mputers and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business prop...

Страница 18: ...Directives If a chemical symbol is printed beneath the symbol shown above in accordance with the Directive this indicates that a heavy metal Hg Mercury Cd Cadmium Pb Lead is present in this battery o...

Страница 19: ...et distribute or transfer the SOFTWARE to any third party without prior written consent of rights holders of the SOFTWARE 5 Notwithstanding the foregoing you may transfer the SOFTWARE only when a you...

Страница 20: ...ED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY...

Страница 21: ...print or otherwise reproduce any particular document and or of the use of the images scanned printed or otherwise reproduced you should consult in advance with your legal advisor for guidance Paper Mo...

Страница 22: ...red under your Limited Warranty Installation WARNING Do not install the machine near alcohol paint thinner or other flammable substances If flammable substances come into contact with electrical parts...

Страница 23: ...electrical damage and result in a fire or electrical shock Keep the power cord away from a heat source failure to do this may cause the power cord coating to melt resulting in a fire or electrical sho...

Страница 24: ...from the power outlet Then contact your local authorized Canon dealer Continued use of the machine in this condition may result in a fire or electrical shock Do not use highly flammable sprays near t...

Страница 25: ...inisher while the machine is printing as this may result in personal injury Do not place your hands hair clothing etc near the exit and feed rollers Even if the machine is not in operation your hands...

Страница 26: ...bodies Since radiation emitted inside the product is completely confined within protective housings and external covers the laser beam cannot escape from the machine during any phase of user operatio...

Страница 27: ...and result in a fire Clean the machine using a slightly dampened cloth with a mild detergent mixed with water Do not use alcohol benzene paint thinner or other flammable substances Check detergent for...

Страница 28: ...to your eyes or mouth wash them immediately with cold water and immediately consult a physician When loading paper or removing jammed originals or paper take care not to cut your hands on the edges of...

Страница 29: ...he toner cartridge as dismantling it may cause toner dust to scatter on your skin or clothes If toner comes in contact with your clothes brush it off immediately Do not wash the clothes with hot water...

Страница 30: ...xxviii...

Страница 31: ...Internal View 1 11 Control Panel 1 12 Optional Equipment 1 14 Main Power and Control Panel Power 1 15 How to Turn ON the Main Power 1 15 Control Panel Power Switch 1 17 Setting Up the Connection 1 18...

Страница 32: ...alling the Machine in the Following Locations Avoid locations subject to temperature and humidity extremes whether low or high For example avoid installing the machine near water faucets hot water hea...

Страница 33: ...lated sufficient to maintain a comfortable working environment in areas of machine operation Avoid locations where ammonia gas is emitted Avoid locations that are subject to vibration For example avoi...

Страница 34: ...he machine may interfere with sound and picture signal reception Insert the power plug into a dedicated power outlet and maintain as much space as possible between the machine and other electronic equ...

Страница 35: ...lation Space Provide enough space on each side of the machine for unrestricted operation The optional Finisher U2 and Document Tray J1 are attached 100 mm or more 1 198 mm 1 249 mm 1 247 mm The width...

Страница 36: ...cal authorized Canon dealer beforehand The machine is heavy and requires two or more people to lift it Therefore do not attempt to move it by yourself Doing so may result in personal injury When carry...

Страница 37: ...mediately turn the main power switch OFF disconnect the power cord from the power outlet and then call your local authorized Canon dealer Using the machine in this state may cause a fire or electrical...

Страница 38: ...OFF the main power switch and disconnect the power cord when the machine will not be used for an extended period of time such as during consecutive holidays This machine generates a slight amount of o...

Страница 39: ...al equipment attached to it are also provided For more information on the optional equipment parts and their functions see Chapter 5 Optional Equipment in the Reference Guide External View The imageRU...

Страница 40: ...over Type J The platen cover secures the originals placed on the platen glass d Feeder DADF P2 Optional Originals placed in the feeder are automatically fed sheet by sheet to the scanning area The fee...

Страница 41: ...When the drum unit is full of waste toner replace it with a new one g Paper Drawer s Left Cover Open these covers when clearing a paper jam in Paper Drawers 2 3 and 4 h Fixing Unit If a paper jam occu...

Страница 42: ...ON or OFF When the control panel is turned OFF the machine is in the Sleep mode g Additional Functions key Press to access the Additional Functions menu h Stop key Press to stop copying or scanning i...

Страница 43: ...tor Flashes or lights green when the machine is performing operations y Frame Erase key Press to set the Frame Erase mode For more information see Chapter 2 Advanced Operations in the Copying Guide z...

Страница 44: ...efore You Start Using This Machine 1 Optional Equipment a Inner 2 Way Tray E2 b Cassette Feeding Module J1 c Cassette Feeding Module K1 d Duplex Unit A1 e Finisher U2 f Feeder DADF P2 g Document Tray...

Страница 45: ...ake sure that the power plug is properly inserted into the power outlet If you want to turn the main power OFF turn the control panel power switch OFF and then press the main power switch to the side...

Страница 46: ...Image Quality Text The default settings for the Copy function of the machine are already set at the factory but you can change them to suit your needs See Chapter 3 Customizing Settings in the Copying...

Страница 47: ...seful Functions and Settings in the Reference Guide The machine can receive and print documents from a computer when it is in the Sleep mode To turn the control panel ON or OFF press the control panel...

Страница 48: ...twork cable is not included in this package Please obtain a suitable cable for your computer or network Settings Flowchart Cable Connection Connect the cables required for your environment See p 1 18...

Страница 49: ...is ON make sure the ground line is connected If the ground line is not connected connecting the USB cable to the machine while the main power switch is ON may result in electric shock If you connect o...

Страница 50: ...ult your local authorized Canon dealer Connecting to a Network The machine supports TCP IP which enables it to be used by a Windows computer It supports both 10BASE T and 100BASE TX connections that c...

Страница 51: ...more information consult your local authorized Canon dealer After connecting the network cable perform the following operations For more information see the relevant descriptions Set the System Manage...

Страница 52: ...nfigure settings relating to printing System Requirements The following system environments are necessary in order to use the printer driver NOTE Supported operating systems may differ according to th...

Страница 53: ...printer are appropriately divided between the host PC and the printer to greatly reduce the overall printing time The workload can be delegated to match the output data thus realizing a significant i...

Страница 54: ...b See the Printer Driver Installation Guide or the online help for details about the setup procedure On the Device Settings sheet click Get Device Status to obtain information about options installed...

Страница 55: ...network as scanners Settings relating to scanning are made using the scanner driver The scanner driver is installed from the same UFR II LT User Software disc as the printer driver The contents of th...

Страница 56: ...two or more times the amount of image data being scanned Main memory The amount of memory required to run the above systems correctly A display with a resolution of at least 640 x 480 800 x 600 or mo...

Страница 57: ...he installation is in progress Required Settings for Remote Scanning Once you have installed the scanner driver you need to select Color Network ScanGear as a scanner to be used in order to perform re...

Страница 58: ...Before Using the Remote Scan Function 1 28 Before You Start Using This Machine 1...

Страница 59: ...erations of the machine What This Machine Can Do 2 2 Placing Originals 2 6 Orientation 2 6 Platen Glass 2 8 Feeder DADF P2 Optional 2 10 Basic Copying 2 12 Basic Printing 2 17 Basic Remote Scanning 2...

Страница 60: ...Guide Printing This machine uses UFR II LT Ultra Fast Rendering II LT Technology which utilizes a newly invented printing algorithm to minimize file processing and achieve maximum performance For inst...

Страница 61: ...320 2318 can be controlled and set up through the Remote UI and network For instructions on configuring the Ethernet port see the Network Guide Network Scanning If the network connection is available...

Страница 62: ...chine to enter the Sleep mode manually by pressing the control panel power switch or specify to have the machine enter the Sleep mode at a preset time To reactivate the machine press the control panel...

Страница 63: ...rint jobs see the Reference Guide For instructions on canceling a job see Canceling a Job on p 2 21 Other Useful Functions This machine provides other useful functions as listed below Auto Paper Selec...

Страница 64: ...to copy several originals at a time and then press Start The machine automatically feeds the originals to the scanning area and scans them If you are copying in the 2 Sided mode two sided originals c...

Страница 65: ...zontally when printing with a preset copy ratio such as when enlarging an A4 or A5 original onto A3 paper See Chapter 1 Basic Operations in the Copying Guide Horizontally placed A4 and A5 originals ar...

Страница 66: ...ng ID cards using the ID Card Copy function you must use the platen glass See Chapter 2 Advanced Operations in the Copying Guide 1 Lift the feeder platen cover 2 Place your original face down The orig...

Страница 67: ...feeder platen cover CAUTION Close the feeder platen cover gently to avoid catching your hands as this may result in personal injury Do not press down hard on the feeder platen cover when using the pl...

Страница 68: ...he following types of originals into the feeder Originals with tears or large binding holes Severely curled originals or originals with sharp folds Clipped or stapled originals Carbon backed paper or...

Страница 69: ...er if you set the Different Size Originals mode See Chapter 2 Advanced Operations in the Copying Guide 1 Adjust the slide guides to fit the size of your originals 2 Neatly place your originals with th...

Страница 70: ...r or platen cover may distort the image being copied 1 Press the appropriate keys in accordance with the messages displayed on the LCD display If there are no messages displayed proceed to step 2 If t...

Страница 71: ...se or to select Set press OK NOTE For instructions on entering characters see Chapter 2 Basic Operations in the Reference Guide Press ID NOTE For instructions on using User ID Management see Chapter 3...

Страница 72: ...tings NOTE For more information on specifying copy settings see Chapter 1 Basic Operations and Chapter 2 Advanced Operations in the Copying Guide 5 Enter the desired copy quantity from 1 to 99 using n...

Страница 73: ...a cover on the main unit or an optional unit is closed Copying automatically begins as soon as the machine is ready If the message Memory full appears on the LCD display divide your originals into sev...

Страница 74: ...automatically begins as soon as the machine is ready If the message Memory full appears on the LCD display divide your originals into several sets and copy them separately 7 If you want to start copy...

Страница 75: ...2 Sided Printing from a computer that is connected to the machine with a USB cable you must enable the optional Duplex Unit A1 from the printer driver For help see Chapter 1 Using the Machine as a Pri...

Страница 76: ...Remote Scan Function on p 1 25 NOTE For instructions on turning ON the machine see Main Power and Control Panel Power on p 1 15 The quality of scans may deteriorate if the platen glass is dirty Always...

Страница 77: ...sed 5 Open a TWAIN compliant application on your computer desktop 6 Select the command to start scanning operation such as Scan New or Acquire The Color Network ScanGear Main Window appears NOTE For h...

Страница 78: ...ning progress appears If Color Network ScanGear does not automatically close after scanning click Exit to close it Be sure to close the Color Network ScanGear Main Window before exiting the applicatio...

Страница 79: ...andling only one job Proceed to step 4 If the machine has multiple copy or print jobs Proceed to step 2 NOTE The current job is listed first on the Status screen The LCD display can display characters...

Страница 80: ...Using the System Monitor Screen You can cancel a copy or print job from the System Monitor screen during printing or while it is waiting to be processed 1 Press System Monitor The System Monitor scre...

Страница 81: ...ob Paused Current job that has been temporarily stopped by pressing Stop Waiting Reserved jobs 3 Use or to select Status press OK The Status screen appears 4 Use or to select the job you want to cance...

Страница 82: ...an display characters in ASCII code Using other character codes may cause characters garbled on the LCD display 7 Press Reset to return to the Standby display 6 Use or to select Yes press OK If you do...

Страница 83: ...describes how to load paper perform routine cleaning operations and replace consumables such as toner and staple cartridges Paper Drawers 3 2 Loading Paper 3 2 Adjusting a Paper Drawer to Hold a Diff...

Страница 84: ...prompting you to load paper appears on the LCD display and the error indicator flashes red when paper runs out in any of the paper drawers a paper drawer is not fully inserted into the machine Make su...

Страница 85: ...er stack on a flat surface Never place paper or any other items in the empty part of the drawer next to the paper stack Doing so may cause paper jams NOTE If a message prompting you to load paper appe...

Страница 86: ...l times and align the edges to facilitate feeding 4 Load the paper stack into the paper drawer Even out the edges of the paper stack Load the paper stack against the end guide of the paper drawer When...

Страница 87: ...print quality or paper jams try turning the paper stack over and reload it For more information on the print direction of preprinted paper paper which has logos or patterns already printed on it see C...

Страница 88: ...per 1 Pull out the paper drawer and remove all the loaded paper 2 Push down the metal plate to lock it 3 Detach the end guide and reattach it to the slots aligned with the mark indicating the desired...

Страница 89: ...ever to lock the front slide guide into place IMPORTANT Be sure to set the lock lever correctly If the lock lever is positioned incorrectly for the type of paper loaded in the paper drawer the wrong p...

Страница 90: ...incorrectly to the size of paper loaded in the paper drawer the wrong paper size will be shown on the LCD display This may also cause paper jams dirty prints or make the inside of the machine dirty NO...

Страница 91: ...the new paper size 10 Gently push the paper drawer back into the machine until it clicks into place in the closed position CAUTION When returning the paper drawer to its original position be careful n...

Страница 92: ...g the instructions on replacing the toner or staples clearing the paper or staple jams see Chapter 7 Troubleshooting in the Reference Guide WARNING Do not burn or throw used toner cartridges into open...

Страница 93: ...ridges intended for use with this machine Do not replace toner cartridges until the message prompting you to do so appears Do not attempt to replace the toner cartridge while the machine is printing N...

Страница 94: ...tine Maintenance 3 2 While pressing the unlock tab on the grip turn the toner cartridge in the direction of the arrow clockwise 3 Pressing the unlock tab pull out the toner cartridge Keep unlock tab d...

Страница 95: ...gnite the toner remaining inside the cartridge and result in burns or a fire IMPORTANT If the toner is not distributed evenly inside the cartridge the outputs may be printed uneven 4 Shake the new ton...

Страница 96: ...move the protective seal by pulling it straight out with the other hand IMPORTANT Pull out the seal slowly otherwise the toner may scatter and soil your clothes or skin Make sure that you pull out the...

Страница 97: ...rtridge fully until it locks into place 8 Close the front cover CAUTION When closing the front cover be careful not to get your fingers caught as this may result in personal injury IMPORTANT Make sure...

Страница 98: ...Replacing the Toner 3 16 Routine Maintenance 3...

Страница 99: ...jams in the machine and error messages Clearing Paper Jams 4 2 Clearing Paper Jams with On Screen Instructions 4 2 When Paper Jams Occur Frequently 4 3 List of Error Messages 4 4 Self Diagnostic Disp...

Страница 100: ...r paper take care not to cut your hands on the edges of the original or paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the p...

Страница 101: ...though there is no apparent problem with the machine either one of the following two reasons may be the cause Follow the instructions described below to reduce the frequency of paper jams There are to...

Страница 102: ...sing the network Cannot staple Reduce output pages Cause The machine cannot staple the printouts because too many sheets of paper have been printed out Remedy The printouts are simply collated without...

Страница 103: ...Remedy Scan the original on the platen glass Drawer 2 cover open Close cover Cause The left cover of Paper Drawer 2 is open Remedy Close the paper drawer s left cover Drawer 3 cover open Close cover C...

Страница 104: ...Frnt Left cover open Close cover Cause One or more covers are open Remedy Close all of the covers Load correct paper Cause 1 The paper size detected automatically by the paper drawer does not match t...

Страница 105: ...e desired paper size Remedy 2 Set the copy ratio to match the desired paper size If you press Start while this message is displayed the paper with the smallest margin is selected automatically and pri...

Страница 106: ...on p 4 2 Cause 2 A cover has been opened during printing Remedy Open the cover again and check if there is any jammed paper Clear the jammed paper if any and close the cover The message disappears and...

Страница 107: ...r size is unavailable for stapling Remedy Use the suitable paper size for stapling See Chapter 2 Advanced Operations in the Copying Guide This size cannot be offset Cause The machine cannot offset the...

Страница 108: ...se Tray B is full of paper Remedy Remove the prints from Tray B See Chapter 5 Optional Equipment in the Reference Guide Waste toner full Prepare drum Cause Waste toner is full in the drum Remedy Repla...

Страница 109: ...ect the power cord with wet hands as this may result in electrical shock CAUTION Always grasp the power plug portion when disconnecting the power cord Pulling on the cord portion may expose or snap th...

Страница 110: ...ollowing information available Model name Problem and status of the machine Service call message on the LCD display 2 If the machine still does not operate normally follow the procedure below and cont...

Страница 111: ...APTER 5 1 5 Appendix This chapter provides the specifications of the main unit and the optional equipment and other useful information Multifunctional Operations 5 2 Available Paper Stock 5 3 Index 5...

Страница 112: ...e vertical columns are already being performed Example When copying is in progress you can scan originals for a copy job NOTE The machine s performance may be affected if image processing such as comp...

Страница 113: ...m2 2 From 75 g m2 to 90 g m2 3 From 81 g m2 to 90 g m2 4 From 91 g m2 to 105 g m2 5 From 106 g m2 to 128 g m2 6 Use only A4 transparencies made especially for this machine IMPORTANT When printing on...

Страница 114: ...re optional for the imageRUNNER 2320 2318 Paper Size Width x Length Paper Source Paper Drawer 1 Paper Drawers 2 3 4 Stack Bypass A4 297 mm x 210 mm A4R 210 mm x 297 mm A3 297 mm x 420 mm A5 210 mm x 1...

Страница 115: ...ork 1 20 Connecting to a USB Interface 1 19 Control Panel 1 10 1 12 Control Panel Power Switch 1 12 1 17 COPY Key 1 12 Copy Ratio Key 1 13 Copying Definition of xii Counters 1 11 D Density Key 1 13 Di...

Страница 116: ...1 12 O OK Key 1 13 On Screen Instruction 4 2 Optional Equipment Cassette Feeding Module J1 1 14 Cassette Feeding Module K1 1 14 Inner 2 Way Tray E2 1 14 P Paper Drawer s Left Cover 1 11 Paper Drawers...

Страница 117: ...rvice Call Message 4 11 Setting Up the Connection 1 18 Settings Flowchart 1 18 Sleep Mode 1 17 Slide guides feeder 2 11 Stack Bypass 1 10 Start Key 1 12 Stop Key 1 12 Symbols Used in This Manual ix Sy...

Страница 118: ...Index 5 8 Appendix 5...

Страница 119: ......

Страница 120: ...501 Japan Europe Africa and Middle East Canon Europa N V P O Box 2262 1180 EG Amstelveen Netherlands Canon Middle East FZ LLC P O Box 27616 Dubai United Arab Emirates email info canon me com Specifica...

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