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imageRUNNER 2200/2800 Series Service Guide

imageRUNNER 2200/2800 Series Service Guide

Rev. 0

June 2001

Page 18

VI. Service

Policy

A.

Dealer Technical Support

The following support mechanisms have been established to deliver high
quality and timely technical support services and product information to
imageRUNNER 2200/2800 dealerships. These support services cover
areas such as: system and user software, networking and connectivity
issues, electro-mechanical operations, and other hardware servicing
issues.

B. Escalation

Procedure

The Canon Connectivity escalation procedure diagrammed below should
be utilized for the support of the imageRUNNER 2200/2800.

imageRUNNER 2200/2800

Not Operating Properly

Technician escalates the problem to the supervisor and dealership

technical support

Dealership Needs Canon’s Assistance

Note: In general, initial dealership

response time will be set to meet

the market condition and may be

contractually stipulated.

Call the ISG Technical Support Center

at 1-800-528-2830

Between 9:00AM and 8:00PM

Eastern Time.

If a problem is not initially

resolved, it will be escalated

within CUSA Systems &

Technical Support Division for

further investigation and

resolution.

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Содержание imageRUNNER 2200

Страница 1: ...CANON U S A INC Rev 0 SYSTEMS TECHNICAL SUPPORT DIVISION June 2001 SERVICEGUIDE ...

Страница 2: ...CATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageRUNNER 2200 2800 ...

Страница 3: ...ment with Canon U S A Inc Dealer agrees to indemnify Canon U S A Inc and to hold it harmless from and against any claims arising out of Dealer s possession use or misuse of this service guide Canon U S A Inc may in its sole discretion modify the information and or specifications contained in this service guide at any time without notice Canon is a registered trademark of Canon Inc imageRUNNER is a...

Страница 4: ...7 B DADF H1 8 C Paper Deck L1 8 D Cassette Feeding Unit W1 8 E Envelope Feeder Attachment B1 8 F Saddle Finisher G1 9 G Finisher J1 9 H Inner 2 Way Tray A1 10 I Super G3 Fax Board J1 10 J Network Multi PDL Print Kit C1 11 V Service Features 12 A Serviceability 12 B Estimated Installation Time 12 C Power and Plug Requirements 12 D Soft Counter 13 E Upgrading 13 F Computer Requirements For Upgrading...

Страница 5: ...19 E Warranty Conditions 19 VII Technical Training 20 A Overview 20 B What You Will Learn 20 C imageRUNNER 2200 2800 3300 Course 20 D Who Should Attend 21 E Prerequisites 21 F Materials 21 G Training Facilities 22 H Authorized Training Provider Course Equipment 22 VIII Service Requirements 23 A Authorization Policy 23 B Service Recommendation 24 IX Appendix 25 A imageRUNNER 2200 2800 3300 Series L...

Страница 6: ... to integrate finishing features in the Segment 2 family In the mid size office environment where advanced functionality may be needed the customer can add the optional external Saddle Finisher G1 with the Inner 2 Way Tray A1 for saddle stitch booklets and the optional Puncher Unit K1 for 2 3 hole punch paper may also be added B New Optional Output and Finishing Capabilities 1 Finisher J1 The opti...

Страница 7: ...guration When the Finisher J1 is installed no other finishing option can be used The chart below indicates the optional accessory configurations Configuration 1 Configuration 2 Configuration 3 Saddle Finisher G1 No No Inner 2 Way Tray A1 Yes No Copy Tray F1 No Yes No Puncher Unit K1 Option No No Finisher J1 No No Yes C Scanning Unit Light and Sensor The improved technology of the reading unit inco...

Страница 8: ...will combine data created by different software and by multiple users and will print it as one document Data which is sent from the PC must be sent and stored to a mailbox The Merge Document Mode will merge a document from a mailbox and documents that were previous stored in another mailbox 4 MailBox Functions The user can scan store and arrange documents in any order to a Mailbox from the PC DADF...

Страница 9: ...e English 1 x Copier Machine Warranty English 1 x Copier Machine Warranty French 1 x Drum Warranty English 1 x Drum Warranty French 1 x Registration Card for U S A 1 x Registration Card for Canada 1 x Installation Check List Operator manuals o Users Guide FA7 2567 010 o Copy Guide FA7 2568 010 o Box Guide FA7 2569 010 The Part Numbers for the Operator Manuals cannot be ordered as a Sales Item III ...

Страница 10: ...81A003AA Puncher Unit K1 6705A002AA Cassette Feeding Unit W1 6677A001AA Copy Tray F1 Inner 2 Way Tray A1 6680A003AA Paper Deck L14 6678A002AA Envelope Feeder Attachment B1 6703A002AA DADF H1 6679A002BA AA Document Tray D2 0516A002AA Cassette U1 L 6702A001AA Cassette V1 S 6701A001AA Card Reader C1 6575A001AA Cabinet 7078A003AA Platen Cover Type E F24 2151 000 2 Item Numbers and Part Numbers are sub...

Страница 11: ...NER 2200 2800 Item Item Number2 imageRUNNER 2200G 2800G5 imageRUNNER 2200G 6583A019AA imageRUNNER 2800G 6379A019AA G Model Specific Optional Accessories Finisher J1G6 6664A002AA Saddle Finisher G1G7 8 6681A002AA Super G3 Fax Board J1G 6981A008AA In addition a Finisher J1G based on Finisher J1 a Saddle Finisher G1G based on Saddle Finisher G1 and a Super G3 Fax Board J1G based on Super G3 Fax Board...

Страница 12: ... 256 gradation levels Paper Feeding 2 cassettes Stack Bypass Paper Capacity 2 x 500 50 Std 1 050 Sheets Maximum 4 550 Sheets 20 lb Manual Bypass 50 Sheets Acceptable Paper Weight 17 lb 20 lb Drawer 17 lb Bond 32 lb Bond Stack Bypass Duplexing Standard Automatic Trayless Duplexing Magnification 25 800 in 1 increments From glass 25 400 in 1 increments From document feeder Multipage Copy Speed imageR...

Страница 13: ... Capacity Up to 2500 Sheets Paper Size LTR Paper Weight 17 lb to 20 lb Bond Power Source Directly from the main unit DC 24V Dimension HxWxD Approximately 17 x 12 3 4 x 23 1 4 432 x 324 x 591 mm Weight Approximately 66 1 lbs 30kg D Cassette Feeding Unit W1 Cassette Feeding Unit W1 Paper Capacity Cassettes 2 x 500 sheets 20 lb Bond 9 10 Paper Size 11 x17 LGL LTR LTR R STMT STMT R Paper Weights 17 lb...

Страница 14: ...ets Folding V Folding Standard Saddle Stitch Tray Paper Size Supported LTRR 11 x 17 Power Source Directly from the main unit DC 24V Type Of Staple Staple J1 Dimensions HxWxD Approximately 33 5 8 x 21 x 23 3 4 855 x 532 x 603 mm Weight Approximately 77 1 lbs 35 Kg G Finisher J1 Finisher J1 Acceptable Paper Weight 17 lb 32 lb Bond Number Of Tray 1 Tray Capacity Per Trays 300 Sheets LTR 150 Sheets 11...

Страница 15: ...al 11 X 17 Effective Image Size LTR LTR R LGL 11 X17 STMT STMT R Transmission Time ECM MMR Approximately 3 seconds page 33 6 Kbps Standards 8 pels mm x 3 85 lines mm Fine 8 pels mm x 7 7 lines mm 200 dpi x 200 dpi Super Fine 8 pels mm x 15 4 lines mm Ultra Fine 16 pels mm x 15 4 lines mm 400 dpi x 400 dpi 300 dpi x 300 dpi Scan Line Density 200 and 400 dpi prioritized during Direct Sending No Test...

Страница 16: ...5e 6 Roman 80 Enhanced Barcode 32 Supported Resolution 2400 x 600 DPI I F Connections RJ45 10 100Base T IEEE 1284 Compatibility Nibble Byte and ECP mode TokenRing Optional card Protocol Stacks Ethernet IPX SPX 802 2 802 3 Ethernet II 802 2SNAP TCP IP SENS for Tornado from Wind River Ethernet II AppleTalk 802 2 SNAP and AppleTalk Phase II only Network OS Novell NetWare v 3 2 4 1 4 11 4 2 5 IPX SPX ...

Страница 17: ...lation Time Description Estimated Time12 imageRUNNER 2200 2800 25 Minutes Finisher J1 30 Minutes Saddle Finisher G1 30 Minutes Inner 2 Way Tray A1 Copy Tray F1 20 Minutes Puncher Unit K1 15 Minutes Cassette Feeding Unit W1 10 Minutes Paper Deck L1 30 Minutes Envelope Feeder Attachment B1 20 Minutes DADF H113 15 Minutes Document Tray D2 5 Minutes Network Multi PDL Print Kit C1 15 Minutes C Power an...

Страница 18: ...rs with the Service Support Tool Version 1 25 or later via the Canon e Support Center for updating the following system components System Software stored on the Hard Disk Drive HDD Language HD Format Remote User Interface RUI stored on the HDD BootROM stored on a Flash Double Inline Memory Module FDIMM on the Main Controller Printed Circuit Board PCB When the hard disk drive is replaced the Servic...

Страница 19: ... G Handling Of The Hard Disk Drive The imageRUNNER 2200 2800 Series uses a HDD for storage of the firmware and image data A HDD is easily affected by shock vibration and static charge therefore its handling requires special care When transporting a HDD which is obtainable as a service part it must be kept in its original package until it is installed into the main body Exemption clause Canon U S A...

Страница 20: ...er 2 Quantity Estimated Life times 15 Remarks Stapler FG6 3977 000 1 200 000 Number of stapling operations is 3 000 per cartridge Return Roller Rubber FB5 7899 000 2 500 000 K Saddle Finisher G1 Consumable Parts Part Description Part Number2 Quantity Estimated Life times 15 Remarks Stapler 4G1 4268 000 1 300 000 Number of stapling operations is 5 000 per cartridge L Paper Deck L1 Consumable Parts ...

Страница 21: ...0 Actual pages processed O Customer Maintenance Item Estimated Timing15 imageRUNNER 2200 2800 Main Unit Clean copyboard glass Clean copyboard pressure plate Clean static eliminator As required Supply toner When indicated on operation panel Finisher J1 Staple cartridge When indicated on operation panel Saddle Finisher G1 Staple cartridge When indicated on operation panel DADF H1 Cleaning copyboard ...

Страница 22: ... 120 000 pages Developing assembly bottom base cleaning 120 000 pages Transfer guide cleaning 120 000 pages Waste toner case check dispose 120 000 pages Pre registration assembly cleaning paper lint Upon replacement of drum cartridge Protective wall under sleeve of developing assembly cleaning 120 000 pages Saddle Finisher G1 Tray cleaning Paper feeding assembly roller cleaning Paper feeding assem...

Страница 23: ...ing issues B Escalation Procedure The Canon Connectivity escalation procedure diagrammed below should be utilized for the support of the imageRUNNER 2200 2800 imageRUNNER 2200 2800 Not Operating Properly Technician escalates the problem to the supervisor and dealership technical support Dealership Needs Canon s Assistance Note In general initial dealership response time will be set to meet the mar...

Страница 24: ...rformance range is imageRUNNER 2200 Approximately 3 000 30 000 copies per month imageRUNNER 2800 Approximately 5 000 35 000 copies per month E Warranty Conditions 1 End User Warranty Conditions imageRUNNER 2200 2800 Series Limited Warranty 90 days after delivery to the original purchaser or 100 000 prints copies or a combination of both whichever comes first GPR 6 Drum Unit Limited Warranty Full C...

Страница 25: ...Of The imageRUNNER 2200 2800 3300 o Features Specifications o Accessories o Standards o Options 2 imageRUNNER 2200 2800 3300 Hardware Technology o Mechanical and Electrical Service Diagnostics o Component Removal Identification and Assembly o Service Adjustments o Preventative Maintenance 3 Connectivity Of The imageRUNNER 2200 2800 3300 Printer Board o Network Multi PDL Printer Boards o Network Pr...

Страница 26: ... product line should attend E Prerequisites imageRUNNER Connectivity Quest or imageRUNNER 210 330 400 F Materials The training materials for the imageRUNNER 2200 2800 3300 Series are listed below Item Part Number2 Service Manual FY8 13H8 000 imageRUNNER 2200 2800 3300 Parts Catalog FY8 31FC 000 Service Manual FY8 13H9 000 Finisher J1 Parts Catalog FY8 31FE 000 Service Manual FY8 13HB 000 Saddle Fi...

Страница 27: ...tifications such as Novell and Microsoft as well as their CTT Certified Technical Trainer certifications H Authorized Training Provider Course Equipment The imageRUNNER 2200 2800 3300 product training course requires the following resources Equipment o One imageRUNNER 2200 2800 3300 for every two students configured with the following accessories DADF H1 Paper Deck L1 Saddle Finisher G1 Finisher J...

Страница 28: ...omputer platforms IBM compatible and Macintosh Computer hardware including cabling Computer software including drivers Operating systems DOS Windows 95 98 Mac OS System 7 8 9 Network Operating Systems o Novell 3 x 4 x 5 x o Windows NT 2000 Protocols o IPX SPX o TCP IP Printing Scanning In addition computer skills and a working knowledge in the following areas may also be helpful Other computer pla...

Страница 29: ...commendation Canon U S A strongly recommends that dealers have a laptop computer available for use as a primary servicing tool to adequately service the imageRUNNER 2200 2800 Series This laptop must meet the specifications that are listed in the Computer Requirements For Upgrading of the Service Features Section on Page 14 ...

Страница 30: ...stem configuration not recommended in any manual distributed with the Product Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced removed or altered ANY SYSTEM SOFTWARE WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD ROM S ENCLOSED WITH OR ACCOMPANYING THE PRODUCT AND ANY UTILITY SOFTWARE DIS...

Страница 31: ...n who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distributed by Canon which damage the Drum Unit or cause abnormally frequent service calls or service problems Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been defaced removed or altered NEITHER CANON NOR ANY SERVICE PROVI...

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