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imageRUNNER 1400 Series Service Guide

July 2015

Revision 3

Page 45

The following functions and information can be accessed:

•

Proactive notification of new releases, patches, Technical

Publications, and other information via e-mail message

•

Search for technical solutions with the Integrated Knowledge

Management System through a natural language query

•

Read or download on-line documentation

•

Download patches and their Readme files

•

Download firmware and software drivers

•

Track or close logged cases

•

Review all open cases

To access e-Support, you must first register for an e-Support ID
Number. To register for an e-Support ID number, go to the Canon
USA’s

e-Support Center Web

site

http://www.support.cusa.canon.com

. Click on the “Register” button,

and follow the instructions. This service is available at no additional
charge to all authorized dealers.

Figure 12 — e-Support: Login Screen

Содержание imageRUNNER 1435i

Страница 1: ...S Se er rv vi ic ce e G Gu ui id de e ...

Страница 2: ... imageRUNNER 1400 SERIES SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT EN...

Страница 3: ...e without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Support Web sites noted above Please make certain that you are using the latest version Specimens of Web pages included herein are for illustration purposes only DISCLAIMER NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZ...

Страница 4: ... 6 C Copy Card Reader F1 6 D Cabinet Type K 7 E Control Interface Kit C1 7 IV System Options 8 A USB Direct Print Kit K1 8 B Barcode Printing Kit D1 8 C PCL Printer Kit BA1 8 D PS Printer Kit BA1 8 E Send PDF Security Feature Set E1 8 V Service Authorization 9 VI Educational Training 9 A Training Program Overview 9 B Certification 9 C Who Should Attend 9 D Training Facilities 10 E Prerequisites 10...

Страница 5: ...or Downloading Firmware 23 L PC less Firmware Upgrade 23 M Special Tools Solvents and Oils 24 N Consumables 26 O Consumable Parts 27 P Periodic Replacement Parts 27 Q Counters 28 VIII Suggested End User Customer Service Offerings 30 A Monthly Copy Print Volume 30 B Limited Warranty Support 30 1 End User Limited Warranty Conditions 30 2 GPR 54 Drum Unit Limited Warranty 30 3 Flat Rate Program 31 4 ...

Страница 6: ...imageRUNNER 1400 Series Service Guide imageRUNNER 1400 Series Service Guide July 2015 Revision 3 Page vi This page is intentionally left blank ...

Страница 7: ... a capacity of up to 500 sheets and a multipurpose tray with multiple sheet feeding capability 33 6 Kbps Super G3 fax capabilities imageRUNNER 1435iF only Meets the ENERGY STAR guidelines for energy efficiency Standard UFR II LT PCL5c PCL6 and PS printing on the imageRUNNER 1435iF and 1435P standard UFR II LT with PCL6 and PS printing optional on the imageRUNNER 1435i Remote User Interface allows ...

Страница 8: ...ature of 68 deg F 20 deg C 2 After Power On 20 seconds From Sleep Mode 7 8 seconds FCOT First Copy Out Time 6 9 seconds platen 7 9 seconds ADF 5 0 seconds First Print Out Time Power Consumption3 Maximum 1500 Watts Sleep Mode 2 0 Watts or less Power Requirement 120V AC 60Hz Plug Type NEMA 5 15P Toner Yield at 6 Coverage LTR Approximately 17 600 Drum Yield Approximately 35 500 Copy Standard N A Prin...

Страница 9: ...RUNNER 1435i 9 9506B001AA imageRUNNER 1435P 10 0188C001AA 7 Item numbers and part numbers are subject to change without notice 8 Ships standard with Duplex Automatic Document Feeder DADF UFR II LT PCL Genuine Adobe PS3 printing one 500 sheet cassette 100 sheet Stack Bypass 512MB RAM 1000Base T 100Base TX 10Base T and USB 2 0 connectivity 9 Ships standard with Duplex Automatic Document Feeder DADF ...

Страница 10: ...es GPR 54 Drum Unit Yields approximately 35 500 pages LTR with the factory default print density setting 9437B003AA GPR 54 Toner Black Yields approximately 17 600 pages LTR with the factory default print density setting 9436B003AA Service Materials and Parts Catalog imageRUNNER 1400 Series Service Manual Available for download on the e Support Web site imageRUNNER 1400 Series Parts Catalog 11 Adds...

Страница 11: ...Guide July 2015 Revision 3 Page 5 B Box Contents Note The box contents shown below are for reference purposes only and are subject to change without notice imageRUNNER 1400 Series Device Starter Guide User Manual DVD ROM Warranty Card Power Cord Telephone Cord 1435iF only ...

Страница 12: ... 17 lb bond to 21 lb bond 64 to 80 g m or 480 sheets 22 lb bond to 24 lb bond 81 to 90 g m Can replace the drawer in the main unit or in the Cassette Module AC1 Maximum paper size LGL 8 x 14 C Copy Card Reader F1 Supports up to 300 departments or users Performs Department ID Management automatically Users must insert a control card to access the machine For use with Card Set A1 through A6 Requires...

Страница 13: ...n 3 Page 7 D Cabinet Type K Contains storage space for additional supplies Can be used to facilitate maneuvering of the machine if it needs to be moved E Control Interface Kit C1 Allows connection of 3rd party hardware typically pay for service terminals Cannot be used with Copy Card Reader F1 ...

Страница 14: ...he PCL5c 6 emulation printing solutions Supports printing in true 600 x 600 dpi resolution with the Canon PCL6 Printer Driver Available for the imageRUNNER 1435i feature is standard on 1435iF and 1435P Requires license activation via the LMS D PS Printer Kit BA1 Supports the PostScript 3 printing solution No additional memory is required Supports printing in true 600 x 600 dpi resolution Available...

Страница 15: ...n standalone and networked environments B Certification The successful completion of the imageRUNNER 1400 Series Online Training program is required to sell this product Certification includes the following devices imageRUNNER 1435iF imageRUNNER 1435i imageRUNNER 1435P C Who Should Attend It is highly recommended that any technician responsible for installing servicing or supporting the imageRUNNE...

Страница 16: ...to complete the Applied Technology eLearning course F What You Will Learn The imageRUNNER 1400 Series Online Training program takes approximately 2 hours to complete The items covered include Service Manual Product Overview Control System Original Exposure Media Transport Image Formation Fixing Servicing G Course Format The imageRUNNER 1400 Series Online Training e Learning course is located in th...

Страница 17: ...bly Microsoft Internet Explorer USB cable One USB Flash memory Service Tools I Service Materials The materials required for the imageRUNNER 1400 Series Online Training program are listed in the table below Table 4 Hardware Accessories Model Accessory Item Location imageRUNNER 1400 Series e Learning Training Program Conducted online Service Manual Downloadable from the e Support Center Web site Par...

Страница 18: ...EMA 5 15R receptacle for proper operation Before installation confirm that the proper dedicated NEMA receptacles are available for these devices Table 5 Power and Plug Requirements NEMA 5 15R Receptacle Table 6 Power Requirements for the Main Unit and Optional Accessories Part or Accessory Power Supply Power Supply Cord Plug Specifications Length of Power Cord Main Unit 1 120V 15 A outlet NEMA 5 1...

Страница 19: ...oltages and the poor ground reference signal A qualified electrician can measure and provide the ground source that the imageRUNNER 1400 Series machines or any computer controlled office equipment requires Before installation confirm that all necessary receptacles are available B Installation Space Requirements The imageRUNNER 1400 Series machine approximate installation space requirements may dif...

Страница 20: ...evision 3 Page 14 Table 7 imageRUNNER 1435iF and 1435i Installation Space Requirements Width and Depth Requirements With the Paper Cassette and Left Door Open Table 8 imageRUNNER 1435P Installation Space Requirements Width and Depth Requirements With the Paper Cassette and Left Door Open ...

Страница 21: ...mount of labor hours The estimated installation times are based on one 1 experienced technician IMPORTANT The installation of the main unit on the optional Cassette Module AC1 requires two 2 or more technicians Table 9 Estimated Installation Times Description Estimated Time imageRUNNER 1400 Series Main Unit 9 minutes Cassette Module AC1 3 minutes Copy Card Reader F1 with Attachment E1 imageRUNNER ...

Страница 22: ...nagement Console are expanded using optional plug in applications The imageWARE Enterprise Management Console and many plug ins are available at no charge The imageWARE Enterprise Management Console and optional plug ins are available for the customer and or dealer through Canon U S A s www imageware com website or to the dealer only through Canon U S A s e Support Center website www support cusa ...

Страница 23: ...ajor components Access to common parts and frequently used components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program have reduced parts pricing improved the cost per copy print and reduced the price of the fixing roller Finally the use of Remote Support Services provides your dealership with r...

Страница 24: ...eople the person responsible for daily maintenance at the customer site and end users Canon USA suggests the following tasks as possible options designed to enable dealerships to reduce service costs and maintain uptime for the customer Device installation by an end user or a less skilled person such as a junior technician Select parts replacement by an end user or a less skilled person such as a ...

Страница 25: ...ettings function or via the Service Mode to USB memory media To import these settings to a new or replacement device use the Remote UI or import them via the Service Mode from USB memory media For more information on the DCM see the imageRUNNER 1400 Series Service Manual 2 Device Migration Navigator The Device Migration Navigator is an application that helps the service technician select the best ...

Страница 26: ...install the software The LAN is provided by Canon USA via mail within one to two weeks after purchase The URL to access the LMS server is http www canon com lms license Figure 1 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and license key Notes The license acces...

Страница 27: ...cluding drivers 4 Operating systems Windows 2000 Professional Server Advanced Server Windows XP Professional Home Edition 32 bit Windows XP Professional x64 64 bit Windows Server 2003 32 and 64 bit versions Windows Vista 32 bit Windows 7 or 8 Mac OS versions 10 1 5 and up for PS PCL and versions 10 2 8 10 4 2 for UFR II 5 Network Operating Systems Novell NetWare 3 x 4 x 5 x and 6 x Windows NT 2000...

Страница 28: ...of experience is required in the above areas J Firmware Upgrade Firmware can be downloaded by the end user or service technician via a USB cable or a wired wireless network that is connected to a computer Firmware is available for download on Canon U S A Inc s hereinafter referred to as Canon USA public Web site http www usa canon com cusa support consumer When servicing the machine make sure to g...

Страница 29: ...indows Server 2003 Microsoft Windows Vista 32 bit processor version only Microsoft Windows 7 8 or 8 1 Microsoft Windows Server 2008 2012 Mac OS X 10 3 or later Necessary Cables High Speed USB 2 0 compliant cable as short as possible to avoid connection problems Note Do not use extension cables L PC less Firmware Upgrade The imageRUNNER 1400 Series firmware can also be upgraded without the use of a...

Страница 30: ...ips Screwdriver CK 0101 M4 M5 length 363 mm CK 0104 M3 M4 length 155 mm CK 0105 M4 M5 length 191 mm CK 0106 M4 M5 length 85 mm Flat Blade Screwdriver CK 0111 Precision Slot Head Screwdriver CK 0114 Six piece set Hex Key Wrench Set CK 0151 Five piece set Smooth File CK 0161 Hex Screwdriver CK 0170 M4 length 107 mm Nipper CK 0201 Long Nose Pliers CK 0202 Pliers CK 0203 Stop Ring Pliers CK 0205 For s...

Страница 31: ...s Type Uses Composition Remarks Alcohol Cleaning glass plastic rubber external covers Fluoride family hydrocarbon Alcohol Surface activating agent Water Do not put near fire Procure locally Substitute IPA isopropyl alcohol Alcohol Cleaning e g metal oil stain toner stain Fluoride family hydrocarbon Chlorine family hydrocarbon Alcohol Do not bring near fire Procure locally Substitute MEK Lubricatin...

Страница 32: ...Note All consumables shown in the table below are estimates for reference purposes only and are subject to change without notice Table 13 Main Unit Consumables List Description Part Number 7 Quantity Estimated Life prints 19 Remarks GPR 54 Drum Unit 9437B003AA 1 35 500 Based on plain LTR paper with an image ratio of 6 GPR 54 Toner Black 9436B003AA 1 17 600 7 Item numbers and part numbers are subje...

Страница 33: ...nty and Canon U S A cannot guarantee a minimum life Note All consumable parts shown in the table below are estimates for reference purposes only and are subject to change without notice Table 14 Main Unit Consumable Parts List Description Part Number 7 Quantity Estimated Life prints 19 Remarks ADF Pickup Roller Unit FM4 9859 000 1 50 000 Customer replaceable if dealer chooses to allow Customer Rep...

Страница 34: ...ER 1400 Series machines displayed on the Counter Status Check screen For more information on the soft counter configurations see the imageRUNNER 1400 Series Service Manual Specifically refer to the Service Mode section of the Service Manual that covers the setting under COPIER OPTION USER Table 15 Soft Counter Configuration Counter Description Default Display Default Switch 1 101 Total 1 On Fixed ...

Страница 35: ...unters Toner Bottle Counter Unidentified Toner Bottle Counter Counter Number 0071 Bk 0181 Bk Description Counts how many toner bottles are consumed throughout the life of the machine Counts how many unidentified toner bottles 21 are consumed Service Mode COPIER OPTION USER TNRB SW Display on the Counter Check Screen 0 Not displayed 1 Toner Bottle Counter is displayed 2 Toner Bottle Counter and Pre...

Страница 36: ... Range Maximum Monthly Copy Print Volume imageRUNNER 1400 Series Up to 5 000 copies prints Up to 60 000 copies prints B Limited Warranty Support 1 End User Limited Warranty Conditions The Canon imageRUNNER 1400 Series Product Limited Warranty is effective for a period of 90 days following the delivery of the machine to the original purchaser or 100 000 prints copies or a combination of both whiche...

Страница 37: ...ty part failures The flat rate credit is a percentage of your eligible machine purchases drums and accessories Flat rate credits are posted monthly in the CNA Canon Network Access section of Canon USA s ISG Central Web site Refer to the Online Limited Warranty Credit Inquiry section for more information Original defective parts with a dealer cost over 300 00 that have been replaced during the term...

Страница 38: ...NER 1400 Series Service Guide July 2015 Revision 3 Page 32 Additional information on the Flat Rate Program is located on the Canon USA s e Support Web site at http www support cusa canon com as shown in Figure 2 Figure 2 e Support Flat Rate Program ...

Страница 39: ...m to view the Canon USA Repairable Parts List Go to the Warranty tab Part Repair Facilities Repairable Parts List See Figure 3 e Support Authorized Parts Repair Facilities for more details Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service 1 866 655 8676 Customer...

Страница 40: ...List All original defective parts with a dealer cost valued over 300 00 that are not specified on the Repairable Parts List must be submitted to Canon Virginia Inc with a completed e Tag warranty claim form and a handwritten or computer generated copy of the machine s service history Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Attention Warranty Returns The service history log m...

Страница 41: ...laim form that is completed online printed out and accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web site at http www support cusa canon com Figure 4 e Support e Tag ...

Страница 42: ...ry log can be handwritten or computer generated and must include the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Print Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag warranty claim form...

Страница 43: ...dit Inquiry enables your dealership to check download and print the details of your e Tag and Flat Rate Program credits on the CNA Canon Network Access Web site a e Tag Inquiry To view your e Tag warranty claim credits online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 6 ISG Central ...

Страница 44: ...y Claims Search To check the status of the e Tag warranty claims already submitted Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 5 e Support e Tag Claim Console This console enables you to check the status of your claims To view the details of the e Tag limited warranty claim form double click any record Note e Tag warranty claims are connected to the e...

Страница 45: ... Service Guide July 2015 Revision 3 Page 39 b Flat Rate Inquiry To view your Flat Rate warranty reimbursements online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 9 ISG Central ...

Страница 46: ...sion 3 Page 40 On the CNA Web site select Warranty Credit Inquiry and then select Flat Rate Warranty Reimbursement to perform a Flat Rate Warranty claims search as shown in the following screen shots Figure 10 CNA Warranty Credit Inquiry Figure 11 CNA Flat Rate Warranty Reimbursement Search ...

Страница 47: ...hnician who is assigned by the dealership in the model category of the imageRUNNER via the Management Center section on the e Support Web site The DES must complete the training program and pass the final assessment exam for the imageRUNNER 1400 Series See the Technical Support Center on the e Support Center Web Site for more details Have your unique Support ID number ready when you call the TSC a...

Страница 48: ...hese tools can affect or limit the ability to troubleshoot a technical issue The TSC reserves the right to terminate the call until proper tools are obtained or until the technician is prepared to troubleshoot the issue See Servicing Notes and the imageRUNNER 1400 Series Service Manual for a list of equipment and special tools required to service these devices If a ticket is left open and a soluti...

Страница 49: ...sistance to trained Systems Engineers and Technicians Then it is the responsibility of the authorized dealer to provide all technical support for the end user The TSC does not engage the end user directly Collaborate with the caller to gather all the details that pertain to the issue provide technical information guidance and troubleshooting information The TSC documents every interaction in the C...

Страница 50: ...e Support via the Internet and is only available for Canon USA s Authorized Servicing Dealers Canon USA s e Support is designed to provide Systems Engineers and Technicians access to technical support information via the World Wide Web imageRUNNER 1400 Series End User End User Contacts Servicing Dealer Assistance Required Canon USA Technical Support Center 1 800 528 2830 Field Support Staff Engine...

Страница 51: ...ough a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software drivers Track or close logged cases Review all open cases To access e Support you must first register for an e Support ID Number To register for an e Support ID number go to the Canon USA s e Support Center Web site at http www support cusa canon com Click on ...

Страница 52: ...omplete Service Guide versions are available on the Canon USA s ISG Central Web site http isgcentral cusa canon com Access is limited to an Authorized Dealer s Management staff Please contact your Dealer System Administrator to request access to the Engineering Services and Solutions section of ISG Central Figure 13 ISG Central Login Screen ...

Страница 53: ... end user logs on to the ISG Central Web site he she must select the Engineering Services Solutions button to access the Service Guides area of the Web site as shown below Figure 14 ISG Central Engineering Services and Solutions Web Page Figure 15 ISG Central Engineering Services and Solutions Service Guides Area ...

Страница 54: ...54 Toner Black yields approximately 17 600 LTR pages with the factory default print density setting Cartridge Type One cartridge system Black Maximum Monthly Print Volume Up to 60 000 prints Power Requirements 120V AC 60 Hz Plug NEMA 5 15P Power Consumption Maximum Approximately 1 500 W Standby Mode Approximately 12 W Sleep Mode Approximately 2 0 W Main Power Switch Turned OFF Approximately 0 5W W...

Страница 55: ...eight Approximately 11 lb 5 kg Table 21 FL Cassette AW1 Item Description Paper Sizes A4 LGL LTR G LTR G LGL OFICIO B OFICIO M OFICIO FLS Paper Capacity Approximately 500 sheets 17 lb bond to 21 lb bond 64 to 80 g m or 480 sheets 22 lb bond to 24 lb bond 81 to 90 g m Table 22 Copy Card Reader F1 imageRUNNER 1435iF and 1435i only Item Specifications Available Cards Magnetic Card Readout Method Magne...

Страница 56: ...d 24 LTR Plain Paper Up to 37 ppm pages per minute First Print Time 26 Approximately 5 seconds Printer Language Canon UFR II LT PCL6 5c XL 31 PostScript 3 27 Print Resolution Up to 1200 x 600 dpi enhanced Gradation 256 gradations Maximum Print Size Up to 8 1 2 x 14 LGL Output Tray Capacity Approximately 100 sheets 21 lb bond 80 g m 2 Print Memory 512 MB Shared 24 Except when the paper is fed from ...

Страница 57: ...300 dpi Background 150 dpi TIFF 300 dpi MMR Compression JPEG 300 dpi Color PDF 200 dpi JPEG Compression PDF Compact Text 300 dpi Background 150 dpi TIFF 300 dpi JPEG Compression JPEG 300 dpi System Environment Windows Server 2003 R2 SP2 Windows Vista SP2 Windows Server 2008 SP2 Windows Server 2008 R2 SP2 Windows 7 Windows 8 Windows 8 1 Windows Server 2012 Windows Server 2012 R2 Red Hat Linux 9 Sol...

Страница 58: ...or B W Original Type Text Text Photo Photo Optional PDF Functions Encryption Digital Signature 21 Black and White mode single sided 300 x 300 dpi Table 27 Paper Handling Specifications Item Description Paper Source Capacity Paper Cassette 500 sheet capacity 29 Multipurpose Tray 100 sheet capacity Document Feeder imageRUNNER 1435iF and 1435i only Up to 50 sheets Letter 30 sheets Legal 29 Paper Outp...

Страница 59: ...unication Management Report 32 Fax TX Results Report and RX Results Report Table 29 Connectivity and Software Specifications Item Description Standard Interfaces USB USB 2 0 High Speed A USB cable is not included 1000Base T 100Base TX 10Base T Ethernet Network USB Functions imageRUNNER 1435iF Print PC Fax and Scan imageRUNNER 1435i Print and Scan imageRUNNER 1435P Print Network Functions imageRUNN...

Страница 60: ...imageRUNNER 1400 Series Service Guide imageRUNNER 1400 Series Service Guide July 2015 Revision 3 Page 54 B Warranty 1 imageRUNNER 1435i and 1435iF Limited Warranty ...

Страница 61: ...imageRUNNER 1400 Series Service Guide imageRUNNER 1400 Series Service Guide July 2015 Revision 3 Page 55 2 imageRUNNER 1435P Limited Warranty ...

Страница 62: ... AW1 49 Table 22 Copy Card Reader F1 imageRUNNER 1435iF and 1435i only 49 Table 23 Copy Specifications imageRUNNER 1435iF and 1435i only 50 Table 24 Print Specifications 50 Table 25 Send Function Scan Specifications imageRUNNER 1435iF and 1435i only 51 Table 26 Send Function E mail Specifications imageRUNNER 1435iF and 1435i only 52 Table 27 Paper Handling Specifications 52 Table 28 Fax Specificat...

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