imageRUNNER 1300 Series Service Guide
Rev. 0
September 2002
Page iii
Table of Contents
I.
Service Features .................................................................................................................................................1
A.
Product Overview ........................................................................................................................................1
B.
Optional Accessories ...................................................................................................................................1
II.
Product Configuration ..................................................................................................................................2
Model of imageRUNNER 1300 Series ........................................................................................................2
Items In The Box .........................................................................................................................................2
III.
Specifications..................................................................................................................................................3
imageRUNNER 1300 Series........................................................................................................................3
ADF (Standard for imageRUNNER 1330/1370F).......................................................................................4
C.
Fax Functionality (Standard for imageRUNNER 1370F)............................................................................4
D.
Canon Advanced Print Technology (CAPT) ...............................................................................................5
E.
Axis 1610 Print Server.................................................................................................................................5
IV.
Service Features .............................................................................................................................................6
Serviceability ...............................................................................................................................................6
Suggested End User Maintenance................................................................................................................6
Estimated Installation Time .........................................................................................................................6
Installation Procedures.................................................................................................................................6
Consumables ................................................................................................................................................6
V.
Service Policy .................................................................................................................................................7
Dealer Technical Support ............................................................................................................................7
Escalation Procedure ...................................................................................................................................7
Internet Systems and Technical Support ......................................................................................................8
Recommended Monthly Print/Copy Volume ...............................................................................................8
Warranty Conditions....................................................................................................................................8
VI.
Technical Training.........................................................................................................................................9
Overview......................................................................................................................................................9
Certification .................................................................................................................................................9
Prerequisites.................................................................................................................................................9
What You Will Learn ..................................................................................................................................9
Training Facilities ........................................................................................................................................9
F.
Course Format..............................................................................................................................................9
G.
Course Equipment......................................................................................................................................10
H.
Course Highlights ......................................................................................................................................10
Materials ........................................................................................................................................................10
VII.
Service Requirements ..................................................................................................................................11
Authorization Policy ..................................................................................................................................11
VIII.
Appendix I ................................................................................................................................................12
imageRUNNER 1300 Series Limited Warranty ........................................................................................12
GPR-10 Drum Unit Limited Warranty.......................................................................................................13
IX.
Appendix II...................................................................................................................................................14
Footnotes ...................................................................................................................................................14
Страница 1: ...SERVICE GUIDE CANON U S A INC SYSTEMS TECHNICAL SUPPORT DIVISION Rev 0 ...
Страница 2: ...TION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING REVISIONS ...
Страница 3: ...cal for any purpose without the prior written consent of Canon U S A Inc except as expressly permitted herein Pursuant to the dealer agreement with Canon U S A Inc Dealer agrees to indemnify Canon U S A Inc and to hold it harmless from and against any claims arising out of Dealer s possession use or misuse of this service guide Canon U S A Inc may in its sole discretion modify the information and ...
Страница 4: ...res 6 A Serviceability 6 B Suggested End User Maintenance 6 C Estimated Installation Time 6 D Installation Procedures 6 E Consumables 6 V Service Policy 7 A Dealer Technical Support 7 B Escalation Procedure 7 C Internet Systems and Technical Support 8 D Recommended Monthly Print Copy Volume 8 E Warranty Conditions 8 VI Technical Training 9 A Overview 9 B Certification 9 C Prerequisites 9 D What Yo...
Страница 5: ...paper cassette and a 100 sheet stack bypass As an Energy Star Partner Canon U S A Inc has determined that this product meets the Energy Star guidelines for energy efficiency 1 B Optional Accessories 1 AXIS 1610 Print Server The optional AXIS 1610 Print Server allows the imageRUNNER 1300 machines to be setup in a networked environment and allow network printing from any computer found on the networ...
Страница 6: ...ccessories Axis 1610 Print Server 0273V171 B Items In The Box imageRUNNER 1300 Series Main Unit Copy Tray Power Cord P kit Drum Unit included LTR LGL Cassette 500 sheets Modular Cord imageRUNNER 1370F only Fax Destination Label imageRUNNER 1370F only Reference Guide U S English Fax Guide U S English imageRUNNER 1370F only Quick Start Guide U S English CD User Software imageRUNNER 1200 1300 Copier ...
Страница 7: ...e Gradations 256 Paper Feeding 1 cassette stack bypass Paper Capacity 1 x 500 100 Std 600 sheets Max 600 sheets Manual Bypass 100 sheets Paper Output Capacity 100 sheets Acceptable Paper Weight Cassette 17 to 20 lb Stack Bypass 15 to 32 lb Duplexing No Magnification 50 200 in 1 increments Preset Reduce Enlarge 50 64 78 129 200 Multipage Copy Speed Up to 13 cpm First Copy Out Time Approximately 13 ...
Страница 8: ...onality Standard for imageRUNNER 1370F Note The Fax Functionality is not available for the imageRUNNER 1310 1330 Fax Functionality Telephone Line Used PSTN Number of Line Connections 1 Maximum Original Size LGL Effective Image Size LGL LTR STMT Transmission Time Approximately 3 seconds per page Fax Resolution Standard 8 pels mm x 3 85 lines mm Fine 8 pels mm x 7 7lines mm Super Fine 8 pels mm x 15...
Страница 9: ...Spot Console 2 30 supported Remote Diagnosis Server 1 21 supported E Axis 1610 Print Server Axis 1610 Print Server CPU 32 bit 100Mhz RISC Controller Memory RAM 2 MB DRAM Memory ROM 1 MB Flash Supported Systems Microsoft Windows 95 98 ME NT 4 0 2000 and XP Printing Protocols Windows TCP IP NetBIOS NETBEUI Management Protocols Netware IPX Windows NetBIOS NetBEUI or TCP IP WINS TCP IP FTP BOOTP ARP R...
Страница 10: ...ept in the best operating condition at all times Item Instructions Document Board Document Board Glass Retainer Platen Roller White Plate Vertical Size Plate Roller Wipe with a cloth moistened with water and wrung well then dry wipe C Estimated Installation Time Description Estimated Time 3 Main Unit 30 Minutes D Installation Procedures Detailed installation procedures can be found in the imageRUN...
Страница 11: ...e CUSA Engineering Group At this point a Digital Solutions Specialist may be dispatched as needed V Service Policy A Dealer Technical Support The following support mechanisms have been established to deliver high quality and timely technical support services and product information to imageRUNNER 1300 Series dealerships These support services cover areas such as system and user software networking...
Страница 12: ...omplete end user warranty conditions and GP 10 Drum Unit warranty are both located in Appendix I of this Service Guide 1 End User Warranty Conditions imageRUNNER 1300 Series Product Warranty 90 days after delivery to the original purchaser or 30 000 prints or copies or a combination of both whichever comes first GPR 10 Drum Unit Warranty Full Credit 4 800 prints or copies or a combination of both ...
Страница 13: ...ertification The purchase and successful completion of the CBT training package is your only requirement C Prerequisites The training program assumes that imageRUNNER Connectivity Quest has already been successfully completed by the student D What You Will Learn You will learn the necessary skills to deliver effective field service as well as the operation of the imageRUNNER 1300 Series models inc...
Страница 14: ...r built in speakers or headphones Color Monitor set at 800 x 600 High Color H Course Highlights The following are the Course Highlights for the imageRUNNER 1300 Series program Students may work at their own pace The Image Formation Process is reviewed Assembly and Disassembly sequences are structured for students to perform step by step techniques on training machines Maintenance Adjustment and Re...
Страница 15: ...tain authorization to service the imageRUNNER 1300 Series each Authorized Reseller s location must have at least one employee who has successfully completed the imageRUNNER 1300 Series Computer Based Training Program and received certified status Canon U S A Inc recommends that the Service Technician who is certified to service the product have strong computer and networking skills ...
Страница 16: ... of supplies or parts other than those distributed by Canon which damage the Product or cause abnormally frequent service calls or service problems or e use of the Product with non compatible computers peripheral equipment or software including the use of the Product in any system configuration not recommended in any manual distributed with the Product Nor does this warranty extend to any Product ...
Страница 17: ...ion c installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distributed by Canon which damage the Drum Unit or cause abnormally frequent service calls or service problems Nor does this warranty extend to any Drum Unit on which the original identification marks or ser...
Страница 18: ...rt Item Numbers are subject to change to reflect future engineering revisions 3 Based on hardware installation only with technician experienced on the imageRUNNER 1300 Series 4 The estimated average values in the field are based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer...
