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imagePROGRAF iPF785/780 Service Guide

imagePROGRAF iPF785/780 Service Guide

August 2014

Page 7

IV. Dealer Sales/Service Authorization

To become authorized and maintain authorization to service an imagePROGRAF
iPF785/780 printer, each Dealer location must have at least two (2) technicians
that have completed the imagePROGRAF iPF750/755/650/655 online training
course.

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Содержание imagePROGRAF iPF780

Страница 1: ...Service Guide ...

Страница 2: ...ed in the United States by Canon U S A Inc IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF iPF785 780 PRINTER SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATIO...

Страница 3: ...r U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Supp...

Страница 4: ...Box Contents 6 IV Dealer Sales Service Authorization 7 V Educational Training 8 A imagePROGRAF Printer Training 8 1 Learning Path for Service Technicians 8 B Certification 8 C Who Should Apply 9 D Online Training Course 9 E Course Equipment 9 F Service Materials 9 VI Servicing Notes 10 A Enhanced Service Mode Features 10 B Print INF Log File 10 C imagePROGRAF iPF785 780 Printer Power and Plug Requ...

Страница 5: ... Support 26 1 Canon imagePROGRAF Large Format Printer Limited Warranty 26 2 Canon imagePROGRAF Printhead Limited Warranty 26 B On Site Service 26 C Post Warranty Support 26 D Time and Material Service 26 E eCarePAK Extended Service Plan 27 F imagePROGRAF Web Support End User 27 IX Product Technical Support Offerings 28 A Authorized Service Providers 28 B Authorization Policy 28 C Canon USA e Suppo...

Страница 6: ... the fly without having to stop the print job For increased productivity the iPF785 printer has a built in secure 320GB hard drive allowing for enhanced file processing personal mailbox space and job storage of up to 500 print jobs The imagePROGRAF iPF785 780 printers ship with the following capabilities User friendly software solutions o Direct Print Share o Mobile printing through Apple iPad o C...

Страница 7: ...PDF files Utilizes basic printer driver settings including number of copies orientation and quality Allows the end user to print to an imagePROGRAF 5 color printer sharing the same network Available for free download through the iTunes App Store C Status Monitor The enhanced imagePROGRAF Status Monitor Version 25 51 allows for easy ink replenishment Ink purchase notification function prompts users...

Страница 8: ...iPF785 780 printer is Canon s L COA Large Format Printer Common Architecture print controller Drives the print engine to lay down ink with speed and precision Process large volumes of data Optimizes readability and color accuracy of complex high color GIS images and architectural renderings H 320GB Internal Hard Disk Drive imagePROGRAF iPF785 only The imagePROGRAF iPF785 printer s internal 320GB h...

Страница 9: ... lines and text and minimizing mist The high precision high density print head with a total of 15 360 nozzles produces sharp detail and excellent image quality N PosterArtist Lite Canon s bundled PosterArtist Lite poster creation software allows users to create professional large format prints quickly and easily Create posters for Office Presentation Trade Shows Retail Signage and more in four 4 e...

Страница 10: ...66B002AA Table 2 imagePROGRAF iPF785 780 Printer Hardware Option imagePROGRAF iPF785 780 Printer Hardware Option Item Item Number 1 Roll Holder Set RH2 33 1465B013BA Table 3 imagePROGRAF iPF785 780 Printer Software Option imagePROGRAF iPF785 780 Printer Software Options Item Item Number 1 PosterArtist 7025A039AB Table 4 imagePROGRAF iPF785 780 Printer eCarePAK Options imagePROGRAF iPF785 780 eCare...

Страница 11: ... without notice B Box Contents Note Box contents shown are for reference purposes only and are subject to change without notice Table 6 imagePROGRAF iPF785 780 Printer Box Contents imagePROGRAF iPF785 780 Printer 3INCH adapter BP u Stand for imagePROGRAF iPF785 780 Stand Setup Guide for ST 27 34 Guider for basket Power Cable USA Volex PrintHead PF 04 w o box PFI 107 Starter Ink Tanks 1 each of MBK...

Страница 12: ...t 2014 Page 7 IV Dealer Sales Service Authorization To become authorized and maintain authorization to service an imagePROGRAF iPF785 780 printer each Dealer location must have at least two 2 technicians that have completed the imagePROGRAF iPF750 755 650 655 online training course ...

Страница 13: ...ining program is a comprehensive learning program which will prepare the service technician to setup and service the imagePROGRAF iPF785 780 printers The online training course modules are available on Canon USA s e Support Web site Table 7 Online Course Modules Course Name Course Code 1 Required Large Format Printer Core Technologies and Advanced Operations online training for new technicians onl...

Страница 14: ...to the Technical Support section on the e Support Center Web site for entitlement details D Online Training Course The online course is located in the e Learning center on Canon USA s e Support Center Web site http www support cusa canon com Certification maps on the e Support Web site provide easy access to the training The online courses can be conducted at any dealer facility that is suitable f...

Страница 15: ...heck Confirms the ink stirring operation OPT SENS Output Checks multi sensor status and distance from media Nozzle Check Checks nozzle operation Nozzle INF Confirms nozzle function and non ejection status Memory CHK Checks DDR EEP memory function Head CNT CHK Confirms Printhead electrical contact status Cogging Torque Check To check the CR motor cogging torque Flex Cable Check To check the Flat Fl...

Страница 16: ...uggested to use dedicated and properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this reference voltage to fall into a range that no longer serves as a reliable reference voltage The internal logic and programming of the imagePROGRAF iPF78...

Страница 17: ... 113 kg Table 13 imagePROGRAF iPF785 780 Printer Packaged Dimensions Item Height Width Depth Printer Stand Basket 31 787 mm 56 1 422 mm 44 1 117 mm E Installed Weight Dimensions The imagePROGRAF iPF785 780 printers approximate installed weight and dimensions differ depending on how they are configured The dimensions are for reference only and should not be confused with the required space for inst...

Страница 18: ...the front 0 4 10mm is left at the back and a minimum of approximately 8 200 mm of space is left around the left and right sides of the printer for the proper servicing of the equipment The floor must be level with no bows and flat for the stabilization and support of the printer The weight of the printer is primarily supported by the wheels Elevators used to transport the printer must have a minim...

Страница 19: ...nd 15 minutes Printhead PF 04 10 minutes Ink Tanks time includes installation of all six 6 ink tanks 25 minutes H Special Tools Solvents and Oils List In addition to the standard tools used to service these devices the following special tools should also be carried by a service technician according to the tool s rank For more information on the special tools solvents and oils below see the imagePR...

Страница 20: ...cts and materials which are consumed with regular use and cannot be reused Such consumables include but are not limited to paper chemicals and toner A number of factors are considered when the approximate yield expectancy of a consumable is determined including paper size and the amount of coverage per page Table 20 imagePROGRAF iPF785 780 Printer Consumables List Main Unit imagePROGRAF iPF785 780...

Страница 21: ...d are subject to change without notice Table 21 imagePROGRAF iPF785 780 Printer Field Replacement Parts List 1 Part numbers are subject to change without notice Unit Counter Name Replacement Part Number 1 Description Replacement Timing A0 Size Carriage System CR1 QM4 8485 000 Carriage Unit 14 000 pages CR2 QM3 4613 000 Flexible Cable Unit 38 100 pages CR3 QM4 8485 000 Carriage Unit 14 900 pages QD...

Страница 22: ... Spare Parts Description Item Number 1 Quantity Estimated Life A0 Sheets Remarks Carriage Unit QM4 8485 000 1 14 000 N A Purge Unit QM3 5988 010 1 50 000 N A Ink Supply Tank Unit L QM4 8465 000 1 N A N A Ink Supply Tank Unit R QM4 8460 000 1 N A N A Operation Panel Unit QM4 8471 000 1 N A N A Power Supply Ass y QK1 5141 000 1 N A 100V 240V Scale Linear QD1 0006 000 1 14 900 N A Printhead 3630B003A...

Страница 23: ...er Maintenance Kit Parts List Kit Name Part Number 1 Counter Name Part Name Maintenance Kit CR Mi QY6 1534 000 CR1 Carriage Unit CR3 Carriage Unit Scale Linear CR5 Multi Sensor Unit Mi Mist Fan Duct Unit Fan Unit 1 Part numbers are subject to change without notice O End User Periodic Maintenance In accordance with the user s manual the end user is expected to maintain the following areas of the pr...

Страница 24: ...d in Canon s ASCR system If your customer contacts Canon Information Technology Systems CITS during the warranty period your dealership will be dispatched to the call Note All calls dispatched by CITS must be closed out with CITS in order to qualify for labor compensation To close out the service call Section 2 of the Service Dispatch Form must be completed and e mailed to isgservice CITS canon co...

Страница 25: ...must be completed and e mailed to isgservice CITS canon com Canon USA will not provide labor compensation for any service not dispatched by CITS To submit a warranty claim for a defective part please follow the e Tag Warranty Claim form process 2 Dispatch by CITS This is available to ASCR Registered Customers where the Warranty Marketing Program option has not been selected Help desk support will ...

Страница 26: ...CR process allows the service provider to select this option and it is incumbent on the service provider to provide service support that is consistent with commercially acceptable standards In cases where the service provider has accepted the flat rate payment but has not provided service support to the end user the service provider could lose authorization to service that product A Dealer or Auth...

Страница 27: ... USA will not provide labor compensation for any service not dispatched by CITS e Tag claim forms will not be accepted as requests for warranty labor compensation and will only be accepted for warranty part claims Warranty labor compensation is made on a per incident basis regardless of the number of visits required to resolve the problem B e Tag Warranty Claim Console e Tag is an electronic limit...

Страница 28: ... warranty claim The service history log can be hand written or computer generated and must include the following Table 24 eTag Warranty Claim Console Requirements Dealer Name Part Description Machine Installation Date Date Part Was Removed Machine Serial Number Reason For Removal Part Number Work Performed Highlight Current Service Call After authorization parts and labor credits are posted on the...

Страница 29: ...ral web site Go to the Canon Network Access CNA site to view e Tag warranty credit information After authorization parts and labor credits are posted the following business day To check the status of e Tag Claims already submitted go to the table in Figure 4 eSupport e Tag Warranty Claim Console This table allows you to check the status of your claims To view the details of the e Tag claim form si...

Страница 30: ...e following screen shots Figure 6 CNA Warranty Credit Inquiry Figure 7 CNA e Tag Warranty Claims Search To check the status of e Tag Limited Warranty Claims already submitted Go to the e Tag Warranty Claim Console as shown in the bottom of the screen shot in Figure 4 eSupport e Tag Warranty Claim Console This table allows you to check the status of your claims To view the details of the e Tag limi...

Страница 31: ... period expires first For detailed warranty information please refer to the Canon imagePROGRAF Printhead Limited Warranty page 36 B On Site Service The CITS Help Desk will diagnose end users problems related to the product If telephone based troubleshooting cannot resolve the problem the CITS Help Desk will dispatch the Service Provider of record in order to provide an on site service call If ther...

Страница 32: ...ranty service With the eCarePAK Extended Service Plan the customer will receive toll free telephone support and if needed on site service for their Canon product for the duration of the extended coverage Extended coverage plans are available with either a one 1 year or two 2 year plan Notes eCarePAK coverage cannot be extended beyond the original term purchased The eCarePAK Extended Service Plan o...

Страница 33: ... Canon USA e Support Center Web site Canon USA s Engineering Services and Solutions Division provides high quality e Support via the Internet and is only available for Canon USA Authorized Servicing Dealers or Authorized Service Providers Canon USA s e Support is designed to give dealer and authorized servicer technicians access to technical support information via the Worldwide Web The following ...

Страница 34: ...Canon USA ISG Central Web site Complete versions of the Service Guides are available on the Canon USA ISG Central web site Access is limited to the Authorized Dealer s Management staff please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central Figure 9 Welcome to ISG Central ...

Страница 35: ...RAF iPF785 780 Service Guide August 2014 Page 30 When the user is logged onto ISG Central they must select the Engineering Services and Solutions button to access the Service Guides area of the web site as shown below Figure 10 ISG Central Services ...

Страница 36: ...a case number is assigned to the call Every reasonable effort must be made to resolve the problem through the TSC If the problem cannot be resolved by the TSC then an escalation may be necessary in accordance with the process shown below Figure 11 Call Escalation Flow Chart Status Modify Assistance Required Canon imagePROGRAF iPF785 780 End User Contacts CITS at 1 800 423 2366 or Authorized Servic...

Страница 37: ...94mm B1 728mm A0 841mm Maximum Media size Roll paper width Approximately 914 4mm 36 Roll paper length Approximately 18m 59 6ft Cut sheet paper width Approximately 917mm 36 DIN C0 Cut sheet paper length Approximately 1 6m 5ft 3in Print assurance area Roll paper Margin of leading edge 20mm margin of trailing edge 5mm margin of left and right edges 5mm Cut sheet paper Margin of leading edge 20mm marg...

Страница 38: ...ion 2400 1200dpi Ink Tank Ink color MBK BK C M Y Ink capacity Packaged with a printer 90ml MBK is 130ml consumables 130ml 300ml Ink supply method Tubing method with sub tank Operational Acoustic Sound pressure level reference values During standby Approximately 35 dB A or less During printing Approximately 47 dB A or less Acoustic power level During printing Approximately 6 4Bels or less Printing ...

Страница 39: ...pecifications Printhead PF 04 Model PF 04 Type Bubble jet on demand Head configuration 6 colors integrated type 6 chips per print head times one 1 Printhead Nozzle pitch 1 200 dpi x 2 Nozzle per chip MBK 5 120 nozzle BK C M Y 2 560 nozzles for each color Droplet size 4 picoliters per color Head replacement User replacement ...

Страница 40: ...ECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED PRODUCT THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF A ABUSE NEGLECT MISHANDLING ALTERATION ELECTRIC CURRENT FLUCTUATION OR ACCIDENT B IMPROPER USE INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN OR ENVIRONMENTAL CONDITIONS PRESCRIBED ...

Страница 41: ...ect mishandling improper cleaning unauthorized repairs or alteration of the Printhead or a Product in which the Printhead is incorporated electric current fluctuation or accident b improper use including failure to follow operating or maintenance instructions in or environmental conditions prescribed in Canon s operator s manual or other documentation c installation or repair by other than service...

Страница 42: ...RAF iPF785 780 Printer Installation Space Requirements 13 Table 17 imagePROGRAF iPF785 780 Printer Estimated Installation Times 14 Table 18 imagePROGRAF iPF785 780 Printer Special Tools Solvents and Oils List 14 Table 19 imagePROGRAF iPF785 780 Printer Installation Service Support Tools List 15 Table 20 imagePROGRAF iPF785 780 Printer Consumables List Main Unit 15 Table 21 imagePROGRAF iPF785 780 ...

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