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imagePROGRAF iPF6400SE Service Guide

imagePROGRAF iPF6400SE Service Guide

February 2014

Page 7

IV.

Dealer Sales/Service Authorization

To become authorized and maintain authorization to service an imagePROGRAF
iPF6400SE printer, each Dealer location must have at least two (2) technicians
that have completed the imagePROGRAF iPF6400/8400/9400 online training
course.

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Содержание imagePROGRAF iPF6400SE

Страница 1: ...S Se er rv vi ic ce e G Gu ui id de e ...

Страница 2: ...Distributed in the United States by Canon U S A Inc IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF iPF6400SE SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATIO...

Страница 3: ...U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Suppor...

Страница 4: ...E Course Equipment 9 F Service Materials 10 VI Servicing Notes 11 A Enhanced Service Mode Features 11 B Print Inf Log File 11 C imagePROGRAF iPF6400SE Power and Plug Requirements 12 D Installation Weight Dimensions 13 E Installation Space Requirements 13 F Estimated Installation Times 14 G Special Tools Solvents and Oils List 15 H Installation Service Support Tools 15 I Consumables Main Unit 16 J ...

Страница 5: ...Support 27 D Time and Material Service 27 E CarePAK Extended Service Plan 28 F imagePROGRAF Web Support End User 28 IX Product Technical Support Offerings 29 A Authorized Service Providers 29 B Authorization Policy 29 C Canon USA e Support Center Web site 29 D Canon USA ISG Central Web site 30 X Canon USA Technical Support Center Call Escalation 32 XI Appendix 33 A Specifications 33 B Canon imageP...

Страница 6: ...de that reduces ink consumption when compared to the standard printing mode This helps to reduce printing costs The printer supports ink tank sizes of 130ml and 300ml to enhance productivity and includes a Sub ink tank system that keeps some ink in reserve to allow for ink tanks to be changed without interrupting printing operations Also included with the iPF6400SE printer is an Accounting Manager...

Страница 7: ... of an image The full version of Poster Artist is available for purchase The full version includes all available artwork and no restrictions on the Auto Design and Variable Design functions For more details visit www usa canon com PosterArtist 1 Auto Design Combines a Dynamic Layout Engine with built in professional design expertise Create high quality posters by combining the client s design idea...

Страница 8: ...ty to enlarge image data scanned with any CanoScan flatbed scanner 6 Variable Data Printing Variable Data Printing enables customers to personalize posters link a poster template to an excel spreadsheet to change names addresses and more This feature is limited with PosterArtist Lite 7 Enhanced Image Editing Allows the user to edit retouch and resize images with the touch of a button Includes Auto...

Страница 9: ...rdware Accessory imagePROGRAF iPF6400SE Hardware Accessory Item Item Number 1 Roll Holder Set RH2 25 1465B015AA 1 Item Numbers and Part Numbers are subject to change without notice Table 3 imagePROGRAF iPF6400SE Software Option imagePROGRAF iPF6400SE Software Option Item Item Number 1 PosterArtist 7025A039AA 1 Item Numbers and Part Numbers are subject to change without notice Table 4 imagePROGRAF ...

Страница 10: ...6BK 6621B001AA Ink tank PFI 106C 6622B001AA Ink tank PFI 106M 6623B001AA Ink tank PFI 106Y 6624B001AA Ink tank PFI 106R 6627B001AA Ink tank PFI 206MBK 5302B001AA Ink tank PFI 206BK 5303B001AA Ink tank PFI 206C 5304B001AA Ink tank PFI 206M 5305B001AA Ink tank PFI 206Y 5306B001AA Ink tank PFI 206R 5309B001AA Maintenance Cartridge MC 16 1320B010BA Print head PF 05 3872B003AA 1 Item Numbers and Part N...

Страница 11: ... inch Paper Core Attachment Spacer for Borderless Printing Power cable US Printhead Starter ink set MBK BK C M Y R Setup Guide EFS Quick Guide EFSP Safety Standard Environment Leaflet Carrying Caution Leaflet Announcement of Large Format Printer Extended Survey Program Software CD for Win32 64 Software CD for Mac PosterArtist Lite CD ROM Sample Media Note for Call Center Phone Number Registration ...

Страница 12: ...ry 2014 Page 7 IV Dealer Sales Service Authorization To become authorized and maintain authorization to service an imagePROGRAF iPF6400SE printer each Dealer location must have at least two 2 technicians that have completed the imagePROGRAF iPF6400 8400 9400 online training course ...

Страница 13: ...ion will be granted Figure 1 Learning Path for Service Technicians 1 Learning Path for Service Technicians This training program is a comprehensive learning program which will prepare the service technician to setup and service the imagePROGRAF iPF6400SE printers The online training course modules are available on Canon USA s e Support Web site Table 7 Online Course Modules Course Name Course Code...

Страница 14: ... the final assessment exam are entitled to live phone based support through our TSC Technical Support Center However self service support software downloads knowledgebase articles support forums technical publications is available through our e Support Center Web site for all technicians Refer to the Technical Support section on the e Support Web site for entitlement details D Online Training Cour...

Страница 15: ...The materials required for the imagePROGRAF iPF6400SE Training Program are listed in the table below Table 8 Service Materials Model Item Location imagePROGRAF iPF6400SE e Learning Training Program Conducted online Service Manual Downloadable from within Download Center on the e Support Center Web site Parts Catalog ...

Страница 16: ...s the ink stirring operation OPT SENS Output Checks multi sensor status and distance from media Nozzle Check Checks nozzle operation Nozzle INF Confirms nozzle function and non ejection status Memory CHK Checks DDR EEP memory function Head CNT CHK Confirms Printhead electrical contact status Cogging Torque Check To check the CR motor cogging torque Flex Cable Check To check the Flat Flex Ribbon Ca...

Страница 17: ...nd properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this reference voltage to fall into a range that no longer serves as a reliable reference voltage The internal logic and programming of the imagePROGRAF iPF6400SE printers will not perf...

Страница 18: ...ion space requirements may differ depending on how the printer is configured and the optional accessories attached Always ensure that there is enough space for service and operation of the device Refer to the iPF6400SE Series Service Manual for details on transportation and installation of the imagePROGRAF iPF6400SE printer IMPORTANT Keep the back of the printer at least 11 81 300 mm away from a w...

Страница 19: ...wo experienced technicians Canon USA recommends that service personnel perform the installation with two 2 or more persons to unpack and move the printer Included in the calculation of the estimated installation time are the following Installation space preparation Unpacking and positioning the printer main unit on a stand or table Installing the Printhead ink tanks and connecting the power cable ...

Страница 20: ...d in the Service Manual B FY9 6022 000 Successor of MOLYCOTE Silbon paper Use for cleaning B CK 0336 000 Diverted from BJ W9000 Rubber gloves Use for cleaning and to prevent from dirtying the hands A QC1 5547 000 Diverted from BJ W9000 Pen light For visibility when locking and unlocking the carriage B CK 0327 000 Diverted from BJ W9000 Rank Description A Each service person is expected to carry on...

Страница 21: ...06MBK 5302B001AA Ink tank PFI 206BK 5303B001AA Ink tank PFI 206C 5304B001AA Ink tank PFI 206M 5305B001AA Ink tank PFI 206Y 5306B001AA Ink tank PFI 206R 5309B001AA Maintenance Cartridge MC 16 1320B010BA Print head PF 05 3872B003AA 1 Part numbers are subject to change without notice J Field Replacement Parts Field replacement parts are defined as those parts having a limited life that will be reache...

Страница 22: ...nk Supply Unit QM4 8418 000 1 12 500 Operation Panel Unit QM4 8409 000 1 14 400h Power Supply Ass y QK1 5942 000 1 14 400h 100V 240V Scale Linear QC3 1888 000 1 12 500 Mist Fan Unit QM3 0799 000 1 12 500 Cutter Unit QM3 8149 000 1 30 000 Printhead 3872B003AA 1 N A MultiSensor Unit QM3 0365 000 1 12 500 Head Management Sensor QM3 0529 000 1 12 500 Suction Fan Unit QM3 0701 000 1 12 500 Mist Fan Uni...

Страница 23: ...ePROGRAF iPF6400SE Recommended Spare Parts List Recommended Parts Description Item Number 1 Quantity Estimated Life A0 Sheets Remarks Carriage Unit QM4 8428 000 1 12 500 Purge Unit QM4 8427 000 1 12 500 Ink Tank Supply Unit QM4 8418 000 1 12 500 Operation Panel Unit QM4 8409 000 1 14 400h Power Supply Ass y QK1 5942 000 1 14 400h 100V 240V Scale Linear QC3 1888 000 1 12 500 Mist Fan Unit QM3 0799 ...

Страница 24: ...ion Fan Unit CR1 to CR5 QM4 8428 000 Carriage Unit QD1 0405 000 Lever L Tube QC2 0661 000 Link Lever Tube QC2 1396 000 Spring Tension QC2 0664 000 Pad Oil QC2 0663 000 Holder Wire Mech QM3 0543 000 Cleaner Unit R Rail Carriage QM3 0542 000 Cleaner Unit L Rail Carriage QM2 3421 000 Encoder Sensor Unit QC3 1888 000 Scale Linear QC3 2664 000 Cam Leiter 2 SP1 QM4 8418 000 Ink Supply Unit 1 Part number...

Страница 25: ...ered in Canon s ASCR system If your customer contacts Canon Information Technology Systems CITS during the warranty period your dealership will be dispatched to the call Note All calls dispatched by CITS must be closed out with CITS in order to qualify for labor compensation To close out the service call Section 2 of the Service Dispatch Form must be completed and e mailed to isgservice CITS canon...

Страница 26: ...orm must be completed and e mailed to isgservice CITS canon com Canon USA will not provide labor compensation for any service not dispatched by CITS To submit a warranty claim for a defective part please follow the e Tag Warranty Claim form process 2 Dispatch by CITS This is available to ASCR Registered Customers where the Warranty Marketing Program option has not been selected Help desk support w...

Страница 27: ...CR process allows the service provider to select this option and it is incumbent on the service provider to provide service support that is consistent with commercially acceptable standards In cases where the service provider has accepted the flat rate payment but has not provided service support to the end user the service provider could lose authorization to service that product A Dealer or Auth...

Страница 28: ...ide labor compensation for any service not dispatched by CITS e Tag claim forms will not be accepted as requests for warranty labor compensation and will only be accepted for warranty part claims Warranty labor compensation is made on a per incident basis regardless of the number of visits required to resolve the problem B e Tag Warranty Claim Console e Tag is an electronic limited warranty servic...

Страница 29: ...ctive part s to the address provided on the bottom of the e Tag limited warranty claim The history log can be hand written or computer generated and must include the eTag Warranty Claim Console Requirements Part Description Machine Installation Date Date Part Was Removed Serial Number Reason For Removal Work Performed Highlight Current Service Call After authorization parts and labor credits are p...

Страница 30: ...rship s ISG Central Dealer Administrator or your Canon Regional office To view your Online warranty credits log onto the ISG Central web site at isgcentral cusa canon com Go to the Canon Network Access CNA site to view e Tag warranty credit After authorization parts and labor credits are posted the following business To check the status of e Tag Claims already submitted go eSupport e Tag Warranty ...

Страница 31: ... Reimbursement to perform an e Tag Warranty claims search as shown in the following screen shots CNA Warranty Credit Inquiry Tag Warranty Claims Search To check the status of e Tag Limited Warranty Claims already submitted Tag Warranty Claim Console as shown in the bottom of the Figure 4 eSupport e Tag Warranty Claim Console allows you to check the status of your claims To view the details of the ...

Страница 32: ... period expires first For detailed warranty information please refer to the Canon imagePROGRAF Printhead Limited Warranty page 37 B On Site Service The CITS Help Desk will diagnose end users problems related to the product If telephone based troubleshooting cannot resolve the problem the CITS Help Desk will dispatch the Service Provider of record in order to provide an on site service call If ther...

Страница 33: ...rranty service With the CarePAK Extended Service Plan the customer will receive toll free telephone support and if needed on site service for their Canon product for the duration of the extended coverage Extended coverage plans are available with either a one 1 year or two 2 year plan Note CarePAK coverage cannot be extended beyond the original term purchased The CarePAK Extended Service Plan one ...

Страница 34: ...ter C Canon USA e Support Center Web site Canon USA s Engineering Services and Solutions Division provides high quality e Support via the Internet and is only available for Canon USA Authorized Servicing Dealers or Authorized Service Providers Canon USA s e Support is designed to give dealer and authorized servicer technicians access to technical support information via the Worldwide Web The follo...

Страница 35: ...t Login Canon USA ISG Central Web site Complete versions of the Service Guides are available on the Canon USA ISG Central web site http isgcentral cusa canon com Access is limited to the Authorized Dealer s Management staff please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central Welcome to ISG Central imagePROGRAF iPF6400SE Service Guid...

Страница 36: ...AF iPF6400SE Service Guide February 2014 Page 31 When the user is logged onto ISG Central they must select the Engineering Services and Solutions button to access the Service Guides area of the web site as shown below Figure 10 ISG Central Services ...

Страница 37: ...system a case number is assigned to the call Every reasonable effort must be made to resolve the problem through the TSC If the problem cannot be resolved by the TSC then an escalation may be necessary in accordance with the process shown below Figure 11 Call Escalation Flow Chart Status Modify Assistance Required Canon imagePROGRAF iPF6400SE End User Contacts CITS at 1 800 423 2366 or Authorized ...

Страница 38: ...pproximately 59 18m differs depending on OS and application Cut sheet paper width Approximately 24 610mm Cut sheet paper length Approximately 5 2 1 6m Print assurance area Roll paper Margin of leading edge 20mm margin of trailing edge 5mm margin of left and right edges 5mm Cut sheet paper Margin of leading edge 20mm margin of trailing edge 23mm margin of left and right edges 5mm Printable area Rol...

Страница 39: ...ml consumables 130ml 300ml Ink supply method Tubing method with sub tank Operation acoustic Sound pressure level reference values During standby Approximately 35 dB A or less During printing Approximately 49 dB A or less Acoustic power level During printing Approximately 6 4Bels or less coated paper photo illustration mode prior image quality standard mode Measured based on printing conditions of ...

Страница 40: ...rinthead PF 05 Specifications Printhead PF 05 Model PF 05 Type Bubble jet on demand Head configuration 6 colors integrated type 6 chips per print head Nozzle pitch 1 200 dpi x 2 Nozzle per chip MBK BK C M Y R 2 560 nozzles for each color Droplet size 4 picoliters per color Head replacement User replacement ...

Страница 41: ...nd item is given by the manufacturer or producer thereof TY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT NO OTHER EXPRESS WARRANTY OR GUARANTY EXCEPT AS MENTIONED ABOVE GIVEN BY ANY PERSON FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON O...

Страница 42: ...proper cleaning unauthorized repairs or alteration of the Printhead or a Product in which the Printhead is incorporated accident b improper use including failure to follow operating or maintenance instructions in or environmental conditions prescribed in Canon s operator s manual or other documentation c installation or repair by other qualified by Canon who are acting in accordance with Canon s s...

Страница 43: ...le 16 Special Tools Solvents and Oils List 15 Table 17 Installation Service Support Tools List 15 Table 18 imagePROGRAF iPF6400SE Consumables List Main Unit 16 Table 19 Field Replacement Parts List 17 Table 20 imagePROGRAF iPF6400SE Recommended Spare Parts List 18 Table 21 imagePROGRAF iPF6400SE Maintenance Kit Parts List 19 Table 22 eTag Warranty Claim Console Requirements 24 Table 23 imagePROGRA...

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