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imagePROGRAF iPF6400S Service Guide

September 2013

Page iii

Table of Contents

Product Overview

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II.

Design Features

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Spectrophotometer Unit SU-21

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Color Calibration Management Console

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Calibration Link

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Ink Supply System

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Multisensor

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LUCIA EX Ink Set

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250GB Hard Disk Drive

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Gigabit Ethernet

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Audible Alerts

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Printhead (PF-05)

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PosterArtist Lite Features

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III.

Configuration and Box Contents

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Configuration

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Box Contents

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IV.

Dealer Sales/Service Authorization

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Authorization for imagePROGRAF iPF6400S

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Authorization for Spectrophotometer Unit SU-21

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Educational Training

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VI.

Servicing Notes

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Enhanced Service Mode Features

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Print.Inf Log File

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imagePROGRAF iPF6400S AC Power and Plug Requirements

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Installation Space Requirements

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Estimated Installation Times

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Installation / Service Support Tools

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Consumables (Main Unit)

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Field Replacement Parts

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Recommended Spare Parts

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Periodically Replaced Parts

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Maintenance Kit

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End-User Periodic Maintenance

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VII.

Authorized Servicer Offerings

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ASCR (Authorized Servicer Customer Registration) System

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e-Tag Warranty Claim Console

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Online Limited Warranty Credit Inquiry

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VIII.

Suggested End-User Customer Service Offerings

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End-User Limited Warranty Conditions

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On-Site Service

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Post Warranty Support

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CarePAK Extended Service Plan

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Dealer or Authorized Service Provider Maintenance Agreement

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Time and Material Service

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imagePROGRAF Web Support (End-User)

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IX.

Product Technical Support Offerings

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Authorized Service Providers

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Authorization Policy

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Canon USA e-Support Center Web site

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Canon USA ISG Central Web site

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Содержание imagePROGRAF iPF6400S Series

Страница 1: ...Service Guide ...

Страница 2: ...AY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS ADDENDUM SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS History Revision Date Section s Details 0 September 2013 All Rele...

Страница 3: ...may be reproduced or transmitted in any form by any means electronic or mechanical for any purpose without the prior written consent of Canon USA except as expressly permitted herein Pursuant to the authorized Service Agreement with Canon USA Service Provider agrees to indemnify Canon USA and to hold it harmless from and against any and all claims arising out of Service Provider s possession use o...

Страница 4: ...r and Plug Requirements 14 D Installation Space Requirements 14 E Estimated Installation Times 15 F Installation Service Support Tools 16 G Consumables Main Unit 17 H Field Replacement Parts 18 I Recommended Spare Parts 19 J Periodically Replaced Parts 19 K Maintenance Kit 20 L End User Periodic Maintenance 20 VII Authorized Servicer Offerings 21 A ASCR Authorized Servicer Customer Registration Sy...

Страница 5: ...de September 2013 Page iv X Canon USA Technical Support Center Call Escalation 34 XI Appendix 35 A Specifications 35 B Canon imagePROGRAF Large Format Printer Limited Warranty 38 C Canon imagePROGRAF Printhead Limited Warranty 39 D List of Tables 40 E List of Figures 40 ...

Страница 6: ...print job data storage and retrieval Calibration data from the optional Spectrophotometer SU 21 unit is also stored for later retrieval The Multisensor design enhances color stability when used within the Canon Calibration Link while its robust design enhances registration and improves jam detection The Canon Calibration Link system for the S series printers is a Canon utility that utilizes an ima...

Страница 7: ...from one imagePROGRAF iPF6400S printer to another 1 X Rite Spectrophotometer Color Measuring Unit The X Rite Color Measuring Unit is a high speed high precision color sensor that is mounted inside the Spectrophotometer SU 21 unit It is compliant with the new X Rite XRGA standard and supports switching between tungsten and UV Led light sources Its unique position within the Spectrophotometer SU 21 ...

Страница 8: ... performed in order to confirm its default value When requesting calibration the authorized servicer or end user must contact the Canon CITS hotline at 1 800 423 2366 to arrange for shipment of the X Rite Spectrophotometer Color Sensor and Calibration White Tile to Canon CITS will arrange for the X Rite Spectrophotometer Color Sensor and Calibration White Tile to be shipped to Canon Within ten 10 ...

Страница 9: ...ware utility for centralized color management of S series printers in the Calibration Link When CCMC is enabled printers in the Calibration Link can be monitored and calibrated for optimal color accuracy Calibration notification intervals can be set based on dot count or actual color measurement results The Color Management Console is available at no charge Figure 2 Color Calibration Management Co...

Страница 10: ...PROGRAF iPF6400S printers are capable of continuous printing when changing ink cartridges To facilitate continuous printing the printer stores a reserve ink supply in individual Ink Sub tanks The Ink Sub tanks allow the user to replace the ink cartridges on the fly for continuous printing The smallest ink cartridge contains 130 milliliters of ink while the larger cartridge contains 300 milliliters...

Страница 11: ... print job data storage and retrieval It enables job data to be stored in protected mailboxes for easy access via a web browser or at the printer for job reprinting Calibration data is also stored for distribution to printers on the Calibration Link system To ensure file security the built in quick erase mode high speed mode and secure erase mode functions are accessible to the end user H Gigabit ...

Страница 12: ...timum color schemes and layouts 2 Design Check Design Check analyzes the poster for color schemes superimposed objects and font sizes and alerts the user of any potential design issues 3 Security Settings The Security Settings feature provides restrictions on an owner s creative material by incorporating limitations into open templates Sample images and templates may be registered with PosterArtis...

Страница 13: ...AK 1708B257AA imagePROGRAF iPF6400S 2 Year eCarePAK 1708B258AA Consumables for imagePROGRAF iPF6400S Printhead PF 05 3872B003AA Ink tank PFI 106 MBK 6620B001AA Ink tank PFI 106 BK 6621B001AA Ink tank PFI 106 C 6622B001AA Ink tank PFI 106 M 6623B001AA Ink tank PFI 106 Y 6624B001AA Ink tank PFI 106 PC 6625B001AA Ink tank PFI 106 PM 6626B001AA Ink tank PFI 106 GY 6630B001AA Ink tank PFI 206 MBK 5302B...

Страница 14: ...er Stand ST 28 Stand Setup Guide 3 inch Paper Core Attachment Spacer for Borderless Printing Power cable US Two 2 Printheads PFI 106 90ml Starter ink 8 inks Setup Basic Guides E F S Announcement of Large Format Printer Extended Survey Program Software CD for Win32 64 Software CD for Mac PosterArtist Lite CD ROM Sample Media Note for Call Center Phone Number Registration Card Printer Print Head War...

Страница 15: ...n imagePROGRAF iPF6400S printer each dealer location must have at least one 1 technician that has completed the imagePROGRAF iPF6400 8400 9400 online training course B Authorization for Spectrophotometer Unit SU 21 To become authorized and maintain authorization to service the Spectrophotometer Unit SU 21 each dealer location must have at least one 1 technician who has completed the Spectrophotome...

Страница 16: ...ng and servicing the imagePROGRAF iPF6400 6450 8400 9400 9400S Graphic series of large format printers Prerequisites imagePROGRAF iPF6300 6350 8300 6300S 8300S eLearning course Course Code 09LF8300S00O Certification imagePROGRAF iPF6400 6450 8400 9400 9400S What You Will Learn The imagePROGRAF iPF6400 6450 8400 9400 9400S Printer Hardware eLearning Program covers the following topics Product Overv...

Страница 17: ...earn The imagePROGRAF Spectrophotometer Unit SU 21 eLearning Program covers the following topics Product Overview and Specifications Product Installation What is Calibration Link used for Registering Calibration Data with the Media Configuration Tool MCT Configuring the Media Information with the Media Configuration Tool MCT What is Canon Color Management Console CCMC Software To Configure Color M...

Страница 18: ...s the ink stirring operation OPT SENS Output Checks multi sensor status and distance from media Nozzle Check Checks nozzle operation Nozzle INF Confirms nozzle function and non ejection status Memory CHK Checks DDR EEP memory function Head CNT CHK Confirms Printhead electrical contact status Cogging Torque Check To check the CR motor cogging torque Flex Cable Check To check the Flat Flex Ribbon Ca...

Страница 19: ...ther electrical equipment utilize the same power line when the printer is in use Figure 4 Power and Plug Requirements Printer Main Unit NEMA 5 15R D Installation Space Requirements Refer to the iPF6400S Series Service Manual for details on transportation and installation of the imagePROGRAF iPF6400S printer The approximate space requirements for the imagePROGRAF iPF6400S printer installation are s...

Страница 20: ...tallation times are based on two experienced technicians Canon USA recommends that service personnel perform the installation with four 4 or more persons to unpack and move the printer and two 2 or more persons to install it Included in the calculation of the estimated installation time are the following Installation space preparation Unpacking and positioning the printer main unit on a stand or t...

Страница 21: ...and and removing the fixed parts Cut sheet paper A3 size or larger or roll paper For test print after confirming printer operation Cutter For unpacking In addition to the standard tools used to service this device the following special tools solvents oils should also be carried when servicing the imagePROGRAF iPF6400S Table 8 Special Tools Solvents Oils List Tool Description Part Number 1 Use Cove...

Страница 22: ... PFI 106C 6622B001AA Pigment ink 130ml Ink tank PFI 106M 6623B001AA Pigment ink 130ml Ink tank PFI 106Y 6624B001AA Pigment ink 130ml Ink tank PFI 106PC 6625B001AA Pigment ink 130ml Ink tank PFI 106PM 6626B001AA Pigment ink 130ml Ink tank PFI 106GY 6630B001AA Pigment ink 130ml Ink tank PFI 206MBK 5302B001AA Pigment ink 300m Ink tank PFI 206BK 5303B001AA Pigment ink 300m Ink tank PFI 206C 5304B001AA...

Страница 23: ...below are for reference purposes only and are subject to change without notice Table 10 imagePROGRAF iPF6400S Field Replacement Parts List Part Name Part Number 1 Quantity Estimated Life A0 1 Carriage Unit Sheets QM4 8017 000 1 14 000 Encoder Sensor Unit QM2 3421 010 1 14 000 Scale Linear QC3 1882 000 1 14 000 Multisensor Unit QM4 8018 000 1 14 000 Purge Unit QM3 8145 000 1 14 000 Head Management ...

Страница 24: ...ecommended Spare Parts List Item Part Number 1 Qty Carriage Unit QM4 8091 000 1 Purge Unit QM3 8145 000 1 Ink Tank Supply Unit L QM4 8366 000 1 Ink Tank Supply Unit R QM4 8367 000 1 Operation Panel Unit QM3 9916 000 1 Power Supply Ass y QK1 5942 000 1 Scale Linear QC3 1882 000 1 Fan Mist QM3 0807 000 1 Cutter Unit QM3 8149 000 1 Printhead 3872B003AA 2 Spectrophotometer Sensor QK1 9590 000 1 Main C...

Страница 25: ...0 Carriage Unit QD1 0404 000 Lever R Tube QD1 0405 000 Lever L Tube QC2 0661 000 Link Lever Tube QC2 1396 000 Spring Tension QC2 0664 000 Pad Oil QC2 0663 000 Holder Wire mech QM3 0543 000 Cleaner Unit R Rail Carriage QM3 0542 000 Cleaner Unit L Rail Carriage QM2 3421 000 Encoder Sensor Unit QC3 1882 000 Scale Linear QC3 2664 000 Cam LIETER 2 SP1 QM4 8366 000 Ink Supply Unit F QM4 8367 000 Ink Sup...

Страница 26: ...d in Canon s ASCR system If your customer contacts Canon Information Technology Systems CITS during the warranty period your dealership will be dispatched to the call All calls dispatched by CITS must be closed out with CITS in order to qualify for labor compensation To close out the service call Section 2 of the Service Dispatch Form must be completed and e mailed to isgservice CITS canon com Can...

Страница 27: ...must be completed and e mailed to isgservice CITS canon com Canon USA will not To submit a warranty claim for a defective part please follow the e Tag Warranty Claim form process provide labor compensation for any service not dispatched by CITS 2 Dispatch by CITS This is available to ASCR Registered Customers where the Warranty Marketing Program option has not been selected Help desk support will ...

Страница 28: ...ce provider to provide service support that is consistent with commercially acceptable standards In cases where the service provider has accepted the flat rate payment but has not provided service support to the end user the service provider could lose authorization to service that product A Dealer or Authorized Servicer may create a Maintenance Agreement to provide service and support to their cu...

Страница 29: ...t Warranty labor compensation is made on a per incident basis regardless of the number of visits required to resolve the problem be accepted as requests for warranty labor compensation and will only be accepted for warranty part claims B e Tag Warranty Claim Console e Tag is an electronic limited warranty service claim form that is completed Online Please print the Warranty Claim Form attach it to...

Страница 30: ...service history log can be hand written or computer generated and must include the following Table 13 eTag Warranty Claim Console Requirements Dealer Name Part Description Machine Installation Date Date Part Was Removed Machine Serial Number Reason For Removal Part Number Work Performed Highlight Current Service Call After authorization parts and labor credits are posted on the CNA web site the fo...

Страница 31: ... www isgcentral cusa canon com Go to the Canon Network Access CNA site to view e Tag warranty credit information After authorization parts and labor credits are posted the following business day To check the status of e Tag Claims already submitted go to the table in Figure 8 eSupport e Tag Warranty Claim Console This table allows you to check the status of your claims To view the details of the e...

Страница 32: ...e Tag Limited Warranty Claims already submitted Go to the e Tag Warranty Claim Console as shown in the bottom of the screen shot in Figure 8 eSupport e Tag Warranty Claim Console This table allows you to check the status of your claims To view the details of the e Tag limited warranty claim form simply double click any record Note e Tag limited warranty claims are connected to the e Support ID num...

Страница 33: ...he event of a failure within the warranty period the end user or authorized service provider may file a warranty claim with Canon by calling the Canon Information Technology Systems CITS consumer hotline at 1 800 423 2366 CITS will review the details to resolve the problem over the phone or may direct the caller to ship the X Rite Spectrophotometer Color Sensor and Calibration White Tile to Canon ...

Страница 34: ...ended Service Plan one 1 year or two 2 year must be purchased during the printer warranty period and goes into effect on the day the original printer warranty expires It does not include extended coverage for any consumables such as paper or ink cartridges E Dealer or Authorized Service Provider Maintenance Agreement A Dealer or Authorized Service Provider may create a Maintenance Agreement to pro...

Страница 35: ...port Web site available through the Canon USA Home Page www usa canon com Go to www usa canon com imageprograf to access the imagePROGRAF web site This web site contains a full span of solutions that are standard with Canon s large format printers The latest firmware drivers software tools Frequently Asked Questions FAQ s brochures and more can be downloaded from this site ...

Страница 36: ...rinter C Canon USA e Support Center Web site Canon USA s Systems and Technical Support Division provides high quality e Support via the Internet and is only available for Canon USA Authorized Servicing Dealers or Authorized Service Providers Canon USA s e Support is designed to give dealer and authorized servicer technicians access to technical support information via the Worldwide Web The followi...

Страница 37: ...ntral Web site Complete versions of the Service Guides are available on the Canon USA ISG Central web site http isgcentral cusa canon com Access is limited to the Authorized Dealer s Management staff please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central Figure 13 Welcome to ISG Central ...

Страница 38: ...ROGRAF iPF6400S Service Guide September 2013 Page 33 When the user is logged onto ISG Central they must select the Systems Technical Support button to access the Service Guides area of the web site as shown below Figure 14 ISG Central Services ...

Страница 39: ...ry effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation will follow the process below Figure 15 Call Escalation Procedure Canon imagePROGRAF iPF6400S End User Contacts CITS 1 800 423 2366 CITS Dispatches Service Request to Canon Authorized Service Provider or Third Party Service Company Authorized Service Provider or Thi...

Страница 40: ...rgin of trailing edge Approximately 5mm Margin of left and right edges Approximately 5mm Cut sheet paper Margin of leading edge Approximately 20mm Margin of trailing edge Approximately 23mm Margin of left and right edges Approximately 5mm Printable Area Roll paper Margin of leading edge Approximately 3mm Margin of trailing edge Approximately 3mm Margin of left and right edges Approximately 3mm Wit...

Страница 41: ...thod Tubing method with sub tank Operation Acoustic Sound pressure level During standby Approximately 35 dB A or less During printing Approximately 47 dB A or less glossy paper photo standard mode Acoustic power level During printing Approximately 6 4Bels or less glossy paper photo mode standard mode Operation Environment Temperature Approximately15 o C to 30 C Humidity Approximately 10 to 80 No c...

Страница 42: ...Item Specification Size Approximately 101 3mm D x 63mm W x 51 2mm H 145g Measuring Conditions Approximately 0 45 Ring light receiving type Light Source Conditions Tungsten LED lamp Possible to switch UV cut non UV cut ISO13655 2009 M1 M2Condition Output Data Approximately 400nm to 700nm 10nm intervals XYZ Lab Light Source A C D50 D55 D65 D75 F2 F7 F8 F10 F11 F12 Standard View Angle Approximately 2...

Страница 43: ... PERSON FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED PRODUCT THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF A ABUSE NEGLECT MISHANDLING ALTERATION ELECTRIC CURRENT FLUCTUATION OR ACCIDENT B IMPROPER USE INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN OR...

Страница 44: ...ollow operating or maintenance instructions in or environmental conditions prescribed in Canon s operator s manual or other documentation c installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distributed by Canon which damage the Printhead or cause abnormally frequ...

Страница 45: ...ePROGRAF iPF6400S Maintenance Kit Parts List 20 Table 13 eTag Warranty Claim Console Requirements 25 Table 14 imagePROGRAF iPF6400S Specifications 35 Table 15 imagePROGRAF iPF6400S Specifications Continued 36 Table 16 Printhead PF 05 Specifications 37 Table 17 X Rite Spectrophotometer Unit SU 21 Specifications 37 E List of Figures Figure 1 Certificate of Conformance 3 Figure 2 Color Calibration Ma...

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