Canon
Canon imagePRESS C800/C700 Service Guide
a) Benefits
•
Improves the time to resolution for the more challenging
technical situations faced in the field
•
Increases customer satisfaction by increasing the number of
first visit problem resolutions, thereby reducing the number of
required second visits
•
Reduces the chances of incorrect or unnecessary parts usage
with NAVI’s diagnostic abilities and reference information
•
Enables device engine reporting to aid in service costs
forecasting
b) Features
•
Detects the device’s engine status
•
Enables you to research a knowledge base of known problem
case data to solve a current machine problem when connected
directly to the machine or offline (connection to the machine has
not been established)
•
Provides access to model servicing information, such as work
procedures and electromechanical component references
•
Provides a link to Canon Technical Documentation, which is
offered to dealers for sale on a CD-ROM
•
Provides a link to Canon Service Tools, such as the SST
(Service Support Tool) and PDL Downloader
•
Enables you to access the machine’s Service Mode from a
computer running the NAVI application, and perform the Auto
Reset function (returns all machine settings back to their initial
or default values)
•
Enables you to adjust the machine’s error and jam thresholds.
•
Enables you to lookup replacement parts via a Web browser
c) Getting Started with NAVI
(1)
Participate in Training
The NAVI e-Learning course is available on e-Support for
those technicians who have computer skills and use the SST.
The NAVI e-Learning course is interactive, and contains
guided simulations that show the technician how to use NAVI
to service, maintain, and troubleshoot Canon devices.
Technicians taking the NAVI e-Learning course will also learn
how to make NAVI an integral part of their tool kit.
After the successful completion of the NAVI e-Learning
course, technicians can begin to use NAVI as the tool to help
them resolve field issues in a timely manner.
Canon imagePRESS C800/C700 Service Guide
October 2014
Revision 2
Page 94
Содержание ImagePress C700
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