Canon imagePASS-A2, Руководство по обслуживанию

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T
ROUBLESHOOTING
72
Printing (continued)
imagePASS appears in the
list of printers on the
customer’s workstation, but
certain jobs do not print PostScript error
Make sure that Print to PostScript Error in Setup is set to Yes. Check for error
messages on the imagePASS output.
Application problem
1 Print a job from a different application to determine if the problem is
associated with a particular application.
2 Make sure that the connection between the imagePASS and the workstation is
working by downloading a test page from the workstation or printing a
simple file, such as a text file.
3 Resend the problem file.
Configuration page is
completely or mostly blank
• Missing, incorrect,
or faulty DIMM(s)
• Corrupted system
software
1 Check the DIMM(s) and reseat them to remove any oxidation on the
connectors.
2 Reinstall system software.
3 Clear the CMOS (see page 40 ).
4 Replace the motherboard.
A print job stalls or stops
after one or a few pages PostScript or application
error
1 Cancel the imagePASS print job.
2 If this fails to clear the problem, power off/on the copier.
Missing, incorrect, or faulty
DIMM(s), or faulty
DIMM connections
1 Power off the imagePASS; check for missing DIMMs and reseat the DIMMs to
remove any oxidation on the connectors.
2 Clear the CMOS (see page 40 ).
3 Replace the motherboard.
T
ABLE
1:
imagePASS error conditions (Continued)
Symptom Possible cause Suggested action