8-2
Chapter 8 Troubleshooting
1.
Troubleshooting
If any of the following problems occurs, solve the problem as described in the corresponding solution.
Cannot use an LDAP address
book (certain users only)
Cause
The administrator has set user function restrictions.
Solution
Contact the administrator of the ScanFront.
Cannot update the settings in
the Web menu
Cause
The ScanFront is being used or a user has not logged out.
Solution
Check the ScanFront status and then try again.
Cannot access the Web menu
Cause
The IP address assigned from the DHCP server has changed.
Solution
Contact the administrator of the ScanFront, and check the IP address
assigned to the ScanFront.
Cannot create a new folder
(shared folder/FTP server)
Cause
Permission to write to the shared folder has not been granted for the
user name and password that were entered.
Solution
Contact the administrator of the shared folder.
Specifying a mail address as the
address and then starting
scanning results in an error
Cause
The mail server settings have not been registered, or have been deleted.
Solution
Contact the administrator of the ScanFront.
Cannot edit the address book/
job buttons (certain users only)
Cause
The administrator has set user function restrictions.
Solution
Contact the administrator of the ScanFront.
Streaks appear in images
Cause
The scanning glass is dirty.
Solution
Clean the scanning glass.
If there are scratches on a
scanning glass, contact your local authorized Canon dealer.
Paper becomes jammed
Cause
The rollers are dirty.
Solution
Clean the rollers.
Paper jams occur frequently
Cause
The rollers (consumable parts) have worn out.
Solution
Purchase an roller replacement kit and then replace the rollers.
Can only select certain
destinations. For example, can
only select shared folders
(certain users only)
Cause
The administrator has set user function restrictions.
Solution
Contact the administrator of the ScanFront.
