imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
June 2013
Page 33
On the CNA Web site, select “Warranty Credit Inquiry,” and then select
“e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty
claims search, as shown in the following screen shots.
Figure 10 — CNA: Warranty Credit Inquiry
Figure 11 — CNA: Warranty Credit Inquiry
To check the status of the e-Tag warranty claims already submitted:
Go to the e-Tag Warranty Claim Console, as shown at the bottom of the
screen shot in
Figure 8 — e-Support: e-Tag Claim Console
. This console
enables you to check the status of your claims. To view the details of the
e-Tag limited warranty claim form, double-click any record.
Note:
e-Tag warranty claims are connected to the e-Support ID number that
is entered. Therefore, it is highly recommended that only one person enter
and manage the e-Tag warranty claims from your dealership.