imageCLASS MF200 Series Service Guide for Authorized Servicers
imageCLASS MF200 Series Service Guide for Authorized Servicers
August 2014
Page 30
To submit a new warranty claim, select the type of claim from the
drop-down list, shown below, and complete the required sections of the
e-Tag limited warranty claim form.
Figure 8 — e-Support: e-Tag Claim Console
A copy of the e-Tag warranty claim form and the machine’s service history
must be returned with the original defective parts to the address provided on
the bottom of the e-Tag warranty claim form.
The service history log can be handwritten or computer-generated, and must
include the following information:
Dealer Name
Part Description
Machine’s Installation Date
Date Part Was Removed
Machine’s Serial Number
Machine Copy Count
Part Number
Reason for Removal
Work Performed (Highlight Current Service Call)
For defective toner assemblies, ship the toner assembly to the address
provided on the bottom of the e-Tag warranty claim form, accompanied by a
copy of the e-Tag warranty claim form, the machine’s service history log, a
“before” sample copy that depicts the problem, and an “after” sample copy
that shows that the problem has been resolved.
After a claim form is authorized, parts and labor reimbursements are
deposited into your direct deposit account within 30 days, if you have elected
to receive direct deposit.
