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Faxing Problems

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Q

Did an error occur during reception?

A

Print an ACTIVITY REPORT and check for an error. (See "Printing the
ACTIVITY REPORT," on p. 6-3.) You can also check the RX REPORT when it is
printed automatically. (See "Adjusting the RX REPORT Setting," on p. 6-7.)

Q

Is the telephone line connected properly?

A

Make sure all line connections are secure. (Refer to "Connect the telephone
cable," in the

Quick Start Guide

.)

The machine does not switch automatically between telephone and fax receptions.

Q

Is the machine set to switch automatically between telephone and fax
receptions?

A

For the machine to switch automatically, the receive mode must be set to
<AnsMode>. (See Chapter 5, "Receiving Faxes.")
Confirm that an answering machine is connected to the machine and that it is
turned on with an outgoing message properly recorded.

Q

Is the sending fax machine able to send the CNG signal that tells the machine
that the incoming signal is a fax?

A

Some fax machines cannot send the CNG signal that tells the machine the
incoming call is a fax.
In such cases, you will have to receive the fax manually. (See "Receiving Faxes
Manually: Manual Mode," on p. 5-7.)

Cannot receive a document manually.

Q

Is the machine set to receive manually?

A

For the machine to receive faxes manually, the receive mode must be set to
<Manual>. (See Chapter 5, "Receiving Faxes.")

Q

Did you press [B&W Start], or dial the remote receiving ID after hanging up the
handset?

A

Always press [B&W Start], or dial the remote receiving ID before hanging up the
handset. Otherwise you will disconnect the call.

Print quality is poor.

Q

Are you using the correct type of paper?

A

Make sure you load paper that meets the paper requirements for the machine.
For more information, refer to Chapter 5, "Copying," in the

Basic Guide

.

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Содержание Color imageCLASS 8180c

Страница 1: ...eigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA INC 70...

Страница 2: ...Color imageCLASS MF8180c Facsimile Guide...

Страница 3: ...nting Instructions Troubleshooting Basic Guide Fax Instructions Troubleshooting Facsimile Guide This Manual Software Installation and Instructions Printing and Scanning Instructions Troubleshooting So...

Страница 4: ...ttings Appendix Includes the specifications of this machine and the index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Considerable effort has been made to...

Страница 5: ...n Canada xi Pre installation Requirements for Canon Facsimile Equipment xi Notice xii Super G3 xiii Trademarks xiii Copyright xiv Disclaimers xiv Chapter 1 Introduction Customer Support 1 1 Operation...

Страница 6: ...Speed Dialing 4 7 Coded Speed Dialing 4 7 Group Dialing 4 7 Directory Dialing 4 8 Redialing a Busy Number 4 9 Manual Redialing 4 9 Automatic Redialing 4 9 Sending the Same Document to Several Recipie...

Страница 7: ...T Setting 6 5 Adjusting the RX REPORT Setting 6 7 Printing the USER DATA LIST 6 9 Chapter 7 Troubleshooting LCD Messages 7 1 Error Codes 7 4 Faxing Problems 7 5 Sending Problems 7 5 Receiving Problems...

Страница 8: ...e machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In order t...

Страница 9: ...D INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g the 2 500 Touch Tone or 500 Rotary Pulse Dial telephones...

Страница 10: ...digits represented by are the REN without a decimal point e g 10 is a REN of 1 0 This equipment may not be used on coin service provided by the telephone company Connection to party lines is subjected...

Страница 11: ...ect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of shielded cable is required...

Страница 12: ...e line per machine DDD DIRECT DISTANCE DIAL LINE or IDDD INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g t...

Страница 13: ...repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure f...

Страница 14: ...spositifs n exc de pas 5 Le nombre d quivalents sonnerie REN de ce produit est 1 0 CANON CANADA INC 1 800 OK CANON 24 HOURS A DAY SEVEN DAYS A WEEK http www canon ca Super G3 Trademarks Canon the Cano...

Страница 15: ...claimers The information in this manual is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INC...

Страница 16: ...e trouble free operation If you encounter a problem with the machine s operation try to solve it by using the information in Chapter 7 Troubleshooting If you cannot solve the problem or if you think t...

Страница 17: ...ey are registered for speed dialing and then use the number for dialing e Hook key Enables you to dial without picking up the handset f In Use Memory indicator Lights green when a fax is being receive...

Страница 18: ...receiving faxes and other operations and turns to the standby display in the LCD q Set key Determines the contents you set or register r or keys Scroll through the selections so you can see other sett...

Страница 19: ...depending on which mode is selected The standby display in the Fax mode is as follows Fax Mode NOTE For the standby display in the Copy mode and the Scan mode refer to Chapter 1 Introduction in the Ba...

Страница 20: ...A LIST to check the sender information you have registered See Printing the USER DATA LIST on p 6 9 Guidelines for Entering Numbers Letters and Symbols Follow this procedure when you come to a step th...

Страница 21: ...To enter two characters that are under the same key Press the numeric key press the same numeric key again For example to enter DD you would press 3 3 To enter a space Press To delete a character Pres...

Страница 22: ...ter this information in the machine before using it Below is an example of how your sender information will print on a fax sent from the machine NOTE You can set the sender information to print inside...

Страница 23: ...the USER DATA LIST on p 6 9 1 Press Menu 2 Press or to select TIMER SETTINGS press Set 3 Press or to select DATE TIME SETTING press Set 4 Use the numeric keys to enter the date month day year and time...

Страница 24: ...e numeric keys to enter your fax telephone number max 20 digits including spaces press Set To enter a plus sign before the number press To delete a previous number press or Clear To delete the entire...

Страница 25: ...ou can print the USER DATA LIST to check the current setting See Printing the USER DATA LIST on p 6 9 1 Press Menu 2 Press or to select FAX SETTINGS press Set 3 Press or to select USER SETTINGS press...

Страница 26: ...ded Speed Dialing Register a fax telephone number for coded speed dialing see Registering Coded Speed Dialing on p 3 4 then to dial the number simply press Coded Dial enter the two digit code assigned...

Страница 27: ...register multiple fax telephone numbers in each one touch speed dialing key See Registering Group Dialing on p 3 6 1 Press Menu 2 Press or to select ADD REGISTRATION press Set 3 Press or to select 1...

Страница 28: ...x telephone number use the numeric keys to enter a new number press Set Stop Reset NOTE You can also press or Clear repeatedly to delete the registered number Changing a Name You Registered Follow ste...

Страница 29: ...mbers 1 Press Menu 2 Press or to select ADD REGISTRATION press Set 3 Press or to select CODED SPD DIAL press Set 4 Press or to select a coded speed dialing code 00 to 99 press Set twice You can also s...

Страница 30: ...ss Set Stop Reset NOTE You can also press or Clear repeatedly to delete the registered number Changing a Name You Registered Follow steps 1 to 5 of Registering Coded Speed Dialing see p 3 4 In step 6...

Страница 31: ...r coded speed dialing See the following titles Registering One Touch Speed Dialing on p 3 2 Registering Coded Speed Dialing on p 3 4 You cannot enter numbers with the numeric keys 1 Press Menu 2 Press...

Страница 32: ...characters including spaces press Set To continue registering other groups repeat the procedure from step 4 The name you enter here will appear in speed dialing lists 7 Press Stop Reset to return to...

Страница 33: ...PORTS LISTS press Set 3 Press or to select SPEED DIAL LIST press Set 4 Press or to select the list you want to print press Set You can select from the following 1 TOUCH LIST CODED DIAL LIST GROUP DIAL...

Страница 34: ...1234567 CANON 001 NO RECIPIENT ADDRESS DESTINATION ID 00 555 1234 BILL 02 16172223322 HUNT INVESTMENTS 03 1 312 538 4005 LAKESIDE INC 01 14043333499 PEACHTREE INC 12 31 2005 10 07 FAX 1234567 CANON 0...

Страница 35: ...or fax sending see the following To Use the Machine as a Local Printer USB Connection or To Use the Machine as a Network Printer Network Connection in the Quick Start Guide Chapter 1 Installation in t...

Страница 36: ...o select the scan density See Adjusting the Exposure Scan Density on p 4 5 3 Dial the recipient s fax telephone number For details on the different dialing methods see Dialing Methods on p 4 6 4 Press...

Страница 37: ...tings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the scan density See Adjusting the Exposure Sc...

Страница 38: ...nning documents press Stop Reset to cancel the scanning You cannot cancel the scanning by pressing Status Monitor If the offhook alarm starts beeping make sure that the handset is resting properly on...

Страница 39: ...STANDARD for most text only documents 203 x 98 dpi FINE for fine print documents 203 x 196 dpi PHOTO for documents that contain photographs 203 x 196 dpi SUPER FINE for documents that contain fine pr...

Страница 40: ...ach list and check the numbers See Printing Speed Dialing Lists on p 3 8 For details on registering a fax telephone number for speed dialing see Chapter 3 Speed Dialing The machine must be set to the...

Страница 41: ...at coded speed dialing code is displayed NOT REGISTERED appears if no fax telephone number is assigned to the coded speed dialing code you entered NOTE If you enter a wrong code press Stop Reset 2 Pre...

Страница 42: ...enter the first letter of the name of the party you are searching for For example if you want to search for a name that starts with the letter H press 4 GHI twice Entries starting with the letter you...

Страница 43: ...ipient s line is busy the machine will redial the number after an interval The machine allows you to customize automatic redialing settings to suit your needs See Customizing Automatic Redialing Setti...

Страница 44: ...ss Set If you selected ON Press Set twice Press or or use the numeric keys to enter the number of times you want the machine to redial press Set twice You can set the machine to redial between 1 to 10...

Страница 45: ...t Handling in the Basic Guide 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure...

Страница 46: ...OUT in TX SETTINGS in FAX SETTINGS of the Menu See 4 TIME OUT of Menu Descriptions on p 8 5 To review the numbers you have entered press or 4 After you have specified all of the destinations press B W...

Страница 47: ...place or load documents refer to Chapter 3 Document Handling in the Basic Guide 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Im...

Страница 48: ...ons in the LCD To take advantage of the speed dialing features of the machine register frequently used overseas numbers for one touch or coded speed dialing See Chapter 3 Speed Dialing Switching Tempo...

Страница 49: ...one line uses tone dialing go to the next step 5 Use the numeric keys on the machine to enter the numbers requested by the information service Numbers entered after pressing will be dialed using tone...

Страница 50: ...e press Set You can select from the following FaxOnly to automatically receive faxes all calls will be answered as fax transmission Voice calls will then be disconnected See Receiving Faxes Automatica...

Страница 51: ...play NOTE You can save the toner consumption when printing out the received documents Refer to Chapter 10 Machine Settings in the Basic Guide Receiving Faxes Automatically FaxOnly Mode If you want to...

Страница 52: ...dset to answer the call Customizing FaxTel You can customize this mode to control precisely how your machine handles incoming calls You can adjust the time the machine takes to check whether a call is...

Страница 53: ...elect from the following RECEIVE to switch to receive mode DISCONNECT to disconnect the call 8 Press Stop Reset to return to the standby display Receiving When an Answering Machine Is Connected AnsMod...

Страница 54: ...wing you to have both a fax number s and a telephone number s using only one telephone line The machine will automatically monitor incoming calls and based on the ring pattern will let you know if the...

Страница 55: ...SETTINGS press Set 4 Press or to select RX SETTINGS press Set 5 Press or to select DRPD SELECT FAX press Set 6 Press or to select a ring pattern press Set You can select from the following NORMAL RIN...

Страница 56: ...set cradle The offhook alarm can be turned off See 4 OFFHOOK ALARM of Menu Descriptions on p 8 3 When You Receive a Voice Call The telephone will ring Pick up the handset to answer the call If the cal...

Страница 57: ...fax while you are performing certain tasks the machine stores the incoming fax in the memory Then as soon as you finish your task the machine automatically prints the fax You can receive a fax while p...

Страница 58: ...mory For an explanation of the message s and details on the action to take see LCD Messages on p 7 1 NOTE The machine memory can store up to 20 fax jobs or approximately 256 pages Based on the conditi...

Страница 59: ...nt to stop receiving a fax before reception is completed 1 Press Stop Reset The confirmation message will appear NOTE You can also cancel receiving using Status Monitor 2 Press to cancel receiving If...

Страница 60: ...sts the fax telephone numbers and names registered for coded speed dialing p 3 8 GROUP DIAL LIST Lists groups registered for group dialing p 3 8 ACTIVITY REPORT Shows recent facsimile transactions per...

Страница 61: ...nd A4 Only papers loaded in the cassette can be used for reports and lists function You can cancel printing the reports or lists using Status Monitor Refer to Chapter 7 System Monitor in the Basic Gui...

Страница 62: ...TS press Set twice 12 31 16 16 2 887 0166 5001 AUTO RX ECM 4 OK 00 14 12 31 16 27 0001 MANUAL TX ECM 1 OK 02 00 12 31 16 30 20 545 8545 0002 TRANSMIT ECM 1 OK 00 17 12 31 16 53 03 3758 2111 5002 AUTO...

Страница 63: ...select FAX SETTINGS press Set 3 Press or to select REPORT SETTINGS press Set 4 Press or to select ACTIVITY REPORT press Set 5 Press or to select the setting you want press Set You can select from the...

Страница 64: ...own for the manually sent faxes The machine does not print a TX report when faxing the documents from your computer TX REPORT TRANSMISSION OK TX RX NO 0004 RECIPIENT ADDRESS 1 432 2060 DESTINATION ID...

Страница 65: ...elect from the following PRINT ERROR ONLY to print a report only when a transmission error occurs OUTPUT YES to print a report every time you send a document OUTPUT NO to disable printing the report I...

Страница 66: ...eport By default the machine is set not to print an RX REPORT 1 Press Menu 2 Press or to select FAX SETTINGS press Set 3 Press or to select REPORT SETTINGS press Set 4 Press or to select RX REPORT pre...

Страница 67: ...ting you want press Set You can select from the following OUTPUT NO to disable printing the report PRINT ERROR ONLY to print a report only when a reception error occurs OUTPUT YES to print a report ev...

Страница 68: ...ender information See Registering Sender Information on p 2 3 1 Press Menu 2 Press or to select REPORTS LISTS press Set 3 Press or to select USER DATA LIST press Set USER S DATA LIST 12 31 2005 13 36...

Страница 69: ...ERSIZE Cause When the machine prints the reports or lists the paper size setting is set to a size other than LTR LGL or A4 Remedy Set the paper size setting to LTR LGL or A4 and load paper of the same...

Страница 70: ...ame size Then reset the machine by opening the cartridge cover and then closing it The report or list will then be printed automatically DOCUMENT TOO LONG Cause The document is longer than 391 2 1 m o...

Страница 71: ...ch speed dialing key or coded speed dialing code For more information see the following Registering One Touch Speed Dialing on p 3 2 Registering Coded Speed Dialing on p 3 4 RECEIVED IN MEMORY Cause T...

Страница 72: ...use 2 The other party may not be using a G3 fax machine Remedy Check with the other party and send the document to a G3 fax machine If the other party does not have a G3 fax machine try sending your d...

Страница 73: ...ed A Remove the document stack it if necessary and place the document on the platen glass or load it in the ADF correctly For more information refer to Chapter 3 Document Handling in the Basic Guide Q...

Страница 74: ...dialed is busy Try sending the document later A The other party s fax machine is not working Contact the other party and have them check their fax machine Q Did the receiving fax machine answer within...

Страница 75: ...a fax automatically Q Is the machine set to receive automatically A For the machine to receive faxes automatically the receive mode must be set to FaxOnly FaxTel AnsMode or DRPD See Chapter 5 Receivi...

Страница 76: ...urned on with an outgoing message properly recorded Q Is the sending fax machine able to send the CNG signal that tells the machine that the incoming signal is a fax A Some fax machines cannot send th...

Страница 77: ...the sealing tape removed from the cartridge A Remove the sealing tape from the cartridge Refer to Install the toner cartridges in the Quick Start Guide Q Is any toner left in the cartridge A Replace...

Страница 78: ...e fax s quality Call the sender and have them make sure the scanning glass of their fax machine is clean Cannot receive a fax using ECM Error Correction Mode Q Does the sending fax machine support ECM...

Страница 79: ...6 The telephone disconnects while you are talking Q Is the telephone line connected in securely A Check that the telephone cables are connected securely to the jacks on the machine the telephone jack...

Страница 80: ...tored in the memory are backed up for about 40 minutes with full battery charge and factory defaults During a power cut functions are limited as follows You cannot send receive copy scan or print docu...

Страница 81: ...e and you cannot solve it by referring to the information in this chapter and Chapter 9 Troubleshooting in the Basic Guide contact Canon Authorized Service Facilities or the Canon Customer Care Center...

Страница 82: ...ess or to select the menu you want to change press Set You have now accessed the settings in the USER DATA LIST 3 Press or to select the sub menu you want to change press Set NOTE For details on sub m...

Страница 83: ...RY Registers the other party s fax telephone number max 120 digits including spaces 2 NAME Registers the other party s name max 16 characters including spaces 2 CODED SPD DIAL Registers the informatio...

Страница 84: ...g spaces See Registering Your Fax Telephone Number and Name on p 2 5 2 TEL LINE TYPE Selects the telephone line type See Setting the Telephone Line Type on p 2 6 TOUCH TONE The telephone line is set f...

Страница 85: ...c printing of a reception report OUTPUT NO No report is printed PRINT ERROR ONLY Prints a report only when a reception error occurs OUTPUT YES Prints a report every time you receive a document 3 ACTIV...

Страница 86: ...ive mode after the ring time has elapsed or whether if disconnects the call RECEIVE DISCONNECT 3 DRPD SELECT FAX Selects the ring pattern for fax calls NORMAL RING DOUBLE RING SHORT SHORT LONG SHORT L...

Страница 87: ...you to set how the machine responds when the toner supply is low RX TO MEMORY The machine receives all documents in the memory KEEP PRINTING The keep printing function is turned on With this setting t...

Страница 88: ...t is printed automatically after every 20 transactions 2 SPEED DIAL LIST Prints the list of the fax telephone numbers registered for one touch speed dialing keys coded speed dialing codes or group dia...

Страница 89: ...3 Data Compressing System MH MR MMR JBIG Modem Speed 33 6 31 2 28 8 26 4 24 21 6 19 2 16 8 14 4 12 9 6 7 2 4 8 2 4 Kbps Automatic fallback Transmission Speed Approx 3 seconds page at 33 6 Kbps ECM JBI...

Страница 90: ...Coded speed dialing 100 destinations Group dialing 118 destinations Directory dialing with Directory key Regular dialing with numeric keys Automatic redialing Manual redialing with Redial Pause key Ne...

Страница 91: ...MENT message 7 1 CHECK PAPER SIZE message 7 2 Clear key 1 3 Coded Dial key 1 2 CODED DIAL LIST description 6 1 printing 3 8 sample 3 9 CODED SPD DIAL setting 8 2 Coded speed dialing changing deleting...

Страница 92: ...indicator 1 2 INCOMING RING setting 8 5 K KEEP PRINTING setting 8 6 Keys See also individual key names 1 2 L LCD 1 3 LCD messages See also individual messages 7 1 Letters entering 2 1 M Machine settin...

Страница 93: ...speed dialing 3 2 sender information 2 3 REMOTE RX ID setting 8 6 REMOTE RX setting 8 6 REPORT SETTINGS settings 8 4 RESOLUTION setting 8 6 RING COUNT setting 8 5 ROTARY PULSE setting 8 3 RX Receptio...

Страница 94: ...entering 2 4 TOUCH TONE setting 8 3 Troubleshooting 7 1 TTI POSITION setting 8 3 TX Transmission REPORT description 6 1 8 4 setting 6 5 TX REPORT setting 8 4 TX SETTINGS settings 8 4 TX START SPEED s...

Страница 95: ...ch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA IN...

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