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87
chapter 8
Troubleshooting
Troubleshooting
Glossary
Contents
Index
The scanner diagnostics test fails.
Problem:
The Scanner Diagnostics test (
☞
p.72
) returns a Test Failed
message.
Cause:
The scanning unit may not be in its home position.
Solution:
Close the ScanGear CS-U window if it is open. Try turning the
scanner off and back on again by unplugging and plugging in
the USB cable.
Colors not what you expect.
Problem:
The colors in the preview image appear different from the
colors in the original image.
Cause1:
The scanned colors need to be adjusted.
Solution:
Make sure the Apply button of Auto Tone is selected.(
☞
p.29
)
If further adjustments are necessary, use the Tone sheet
buttons.(
☞
p.40
)
Parts of an image are missing or the image surrounded by extra white area.
Problem:
Some parts are missing from the image in the Preview Area,
or the image is not aligned in the Preview Area.
Cause:
The original has been placed on the scanner improperly, or
cropped the larger area than the original.
Solution:
Check the scanner and place the original correctly, and crop
the desired area of the image after previewing.