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Servicing the Printer

The Canon BJC-250 Series Color Bubble Jet Printers are designed with the
latest technology to provide trouble-free operation. The warranty card that
comes with the printer describes Canon's one year limited warranty for your
Bubble Jet printer. Be sure to read the warranty information to find out about
the different service options available to you.

Save your sales receipt for proof of purchase. In the event that your printer
needs service, you will need your proof of purchase to obtain warranty
service.

If you feel your BJC-250 Series Color Bubble Jet Printer needs servicing, you
can contact Canon on the World Wide Web to locate the Canon Authorized
Service facility (ASF) nearest you. If you do not have access to the Web, you
can call Canon (see page 1-5)

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Содержание BJC-250 Series

Страница 1: ...BJC 250 USER MANUAL Canon ...

Страница 2: ...s Tabs 2 5 Specifying Your Printer Options 2 8 Recommended Graphics Settings 2 8 Using the Setup Analyzer 2 9 Using Cartridge Detection 2 10 Printing Speed Verses Color 2 11 For Quick Color Printing 2 11 For High Quality Color Printing 2 11 For Monochrome Printing 2 11 Other Ways to Improve Print Speed in Windows 2 12 3 Paper Handling 3 1 Selecting Paper Types 3 2 Paper Guidelines 3 4 Setting the ...

Страница 3: ...ng the Print Head 4 6 Cleaning the Print Head from Windows 4 6 Cleaning the Print Head Using the Operators Panel 4 7 BJ Cartridge Guidelines 4 8 BJ Cartridge Maintenance 4 9 Replacing the BJ Cartridge 4 10 Storing a BJ Cartridge 4 15 Transporting the Printer 4 17 5 Troubleshooting 5 1 Identifying Your Printer Problem 5 1 General Problems 5 2 Clearing Paper Jams 5 3 Technical Notes 5 4 Appendix A S...

Страница 4: ...your printing needs The BJC 250 Series printers offer excellent print quality and fast print speed using both color and black inks We are certain you will be satisfied with this advanced Bubble Jet technology This Chapter Lists the supplies and accessories you can purchase for the printer Describes Canon s customer support services 1 of 1 4 9 98 2 55 PM ...

Страница 5: ...s with the BJC 250 Series printers o BC 05 Color BJ Cartridge o BC 02 Black BJ Cartridge o BC 06 Photo BJ Cartridge o BC 09F Neon BJ Cartridge Note that all these BJ cartridges contain both the Bubble Jet print head unit and ink Canon has more engineers dedicated to creating quality ink for providing the best results for output on Bubble Jet printers than any other organization Canon does not proh...

Страница 6: ...J cartridges You can also purchase the optional Canon Photo Kit BC 06 which includes everything you need to produce photo realistic images o BC 06 Photo BJ Cartridge o SB 05 Ink Cartridge Storage Box o Canon High Resolution Paper HR 101 60 sheets See Chapter 4 Maintaining the Printer for details on the BJ cartridges ...

Страница 7: ...1 o Banner Paper o High Resolution Paper HR 101 o T Shirt Transfers TR 101 o Greeting Cards GC 101 o Bubble Jet Paper LC 301 water resistant o Fabric Sheets FS 101 o CF 102 Transparencies o Back Print Film BF 102 o High Gloss Film HG 101 See Chapter 3 Paper Handling for details on Canon s Specialty Papers ...

Страница 8: ...48 o Speak to a technician currently 24 99 during holidays and days hours not listed above regarding urgent product questions or for products no longer under warranty 1 800 423 2366 o E mail support via the Canon Computer Systems Inc Web site www ccsi canon com o 24 hour toll free Fax Retrieval System 1 800 526 4345 o 24 hour Bulletin Board Service 1 757 420 2000 Support program specifies subject ...

Страница 9: ...rranty information to find out about the different service options available to you Save your sales receipt for proof of purchase In the event that your printer needs service you will need your proof of purchase to obtain warranty service If you feel your BJC 250 Series Color Bubble Jet Printer needs servicing you can contact Canon on the World Wide Web to locate the Canon Authorized Service facil...

Страница 10: ... use any type of printer with your computer you must install a printer driver The printer driver tells the computer what kind of printer you are using The printer driver also controls the various settings such as print quality and paper type You define these settings within the printer driver and the printer driver then communicates the settings to both the computer and the printer You must instal...

Страница 11: ...act printing procedure 1 Start your application Start the program you are using to create the document and open the document you want to print 2 Make sure the Canon BJC 250 is selected as your default printer Choose Print Setup from the File menu Click on the Setup button if you want to make any adjustments as appropriate for printing your document See Print Setup Within Windows 95 or Printer Setu...

Страница 12: ...Choose Print from the File menu After making any necessary changes to the printing parameters select OK to start the print job 2 of 2 4 9 98 3 46 PM ...

Страница 13: ...ommand from the File menu From the Printers folder you can select the printer click the right mouse button and then select Properties from the drop down list Using the Printer Driver in Windows 95 The printing options are displayed on the following Windows 95 tabs General Details Paper Graphics Setting and Control See The Windows Tabs section page 2 5 for details For detailed information on any of...

Страница 14: ...Setup option available from the File menu of most applications that run in Windows If the Print Setup option does not appear in the file menu for your application refer to the user s manual supplied with the application It should provide information about changing the printer setup parameters In Windows 3 1 the printing options are displayed on these tabs Paper Graphics Setting and Control See the...

Страница 15: ...nts regarding the printer driver and print test page or a separator page You see this tab when you open the Properties dialog box from the Printers folder but not from within a Windows application Details Windows 95 only This tab allows you to specify printer port settings spool settings and time out settings You see this tab when you open the properties dialog box from the Printers folder but not...

Страница 16: ...ity color model and print model The printing options on this tab are the same for both Windows 95 and Windows 3 1 However the Image Color Matching feature is available in Windows 95 only Setting This tab allows you to turn on or off the Setup Analyzer and Cartridge Detection It also allows you to save up to four custom print settings The printing options on this tab are the same for both Windows 9...

Страница 17: ...urn off the printer enable or disable the auto power on feature and clean the print head It also allows you to turn off the printer after a certain period of inactivity The printing options on this tab are the same for both Windows 95 and Windows 3 1 ...

Страница 18: ... OK button To cancel your settings selections on a tab click the Cancel button To save your settings without exiting Click the Apply button To access the Help file click on the Help button When you move the mouse cursor over one of the printing options a help message appears at the bottom of the tab Recommended Graphics Settings You can select the following printing options from the graphics tab t...

Страница 19: ......

Страница 20: ... it When you exit the printer driver and accept your printing settings by clicking the OK button the Setup Analyzer if enabled checks to see if any of your settings are contrary to the recommended settings If there are no inconsistencies a dialog box similar to this appears The inconsistencies appear with check boxes You can use the dialog box buttons to select or deselect the inconsistencies and ...

Страница 21: ...k the green check Click on the red Ø symbol to disable it If cartridge Detection cannot detect the cartridge type it advises you to check that you printer is on line and that the cables are secure If you choose the monochrome Color Model and you have a BC 05 Color BJ Cartridge installed you ll see Performance Tip You now have a color cartridge installed in your printer For faster printing speed ch...

Страница 22: ...pret and translate 256 colors which will increase your printing speed However your print quality will not be optimized Media type Plain Paper Print Quality Standard Color Model Color Print Model Custom Color Selection Fast Color For High Quality Color Printing Select the settings shown below to allow the printer driver to interpret and translate up to 16 7 million colors Keep in mind that your pri...

Страница 23: ...alog box choose Diffusion only when printing final output or photographic images Choosing a Halftone setting of Fine allows the documents to print as much as 20 faster because the computer does not need to compute to best possible position for each dot Avoid screen matched color In the Custom Settings dialog box avoid Match as the Color Adjustment setting The screen matching feature takes longer t...

Страница 24: ...colors when printing presentation graphics Use Black cyan yellow magenta blue green and red when possible The computer will need to calculate and transfer less dot information Use the Draft print quality The printer will need to image fewer dots Use Plain Paper as Media Type The print head will make only on pass for each printed line Use smaller graphics and more white space in your documents The ...

Страница 25: ...ary of printer settings for various print media Automatically loading paper Manually feeding paper Printing on envelopes Using Canon s Specialty Papers To ensure the best performance of your printer you ll want to select the best paper and load it correctly You can stack paper in the sheet feeder to load it automatically or you can manually feed one sheet at a time ...

Страница 26: ... 201 is a high gloss thicker paper that produces the look and feel of a photograph and provides excellent color print quality Use this paper with the BC 06 Photo BJ Cartridge to produce photo realistic prints from your printer Be sure to print on the glossy side In your print driver select Glossy Paper when you have Glossy Photo Paper loaded 250 Chapter 3 Page 2 Banner Paper Canon s Banner Paper i...

Страница 27: ... FS 101 for Canon Bubble Jet printers to print banners pillow covers scarves flags and other textile items Use these sheets for appliqués and other craft and sewing projects Fabric sheets are 9 5 x 14 Transparencies CF 102 Transparencies from Canon are recommended These transparencies produce excellent contrast sharpness and color Back Print Film Canon Back Print Film BF 102 has been specially dev...

Страница 28: ... not match because the 1 6 inch line spacing of the printer is slightly less than that of graph paper If the print density of your page is very high light paper stock may curl slightly due to the large amount if ink If you need to print dense graphics try printing on heavier stock Do not use thicker paper than meets the specifications for this printer Printing with a paper that is thick enough to ...

Страница 29: ...he thickness of the paper you are using Left Plain Paper High Resolution Paper Bubble Jet Paper Transparencies Back Print Film High Gloss Film Right Glossy Photo Paper Banner Paper T Shirt Transfers Greeting Cards Fabric Sheets Other heavier weight print media Envelopes Be sure to check this lever before and after printing on heavier weight print media or envelopes ...

Страница 30: ...Printer Setting for Various Print Media ...

Страница 31: ...s of Transparencies or 10 sheets of back print film in the sheet feeder However these special media may not advance correctly under unusual environmental conditions such as extreme temperatures or humidity If you have trouble with special papers becoming skewed or feeding multiple sheets do not stack them in the sheet feeder Load them on sheet at a time Automatically Feeding Paper 1 Left for plain...

Страница 32: ...2 Pull the Paper Support up until it stops 3 For best results fan the paper before loading it Always fan a stack of paper along the edge that will Fan the paper ...

Страница 33: ...f the paper with the right edge of the sheet feeder Secure the stack with the paper guide Slide the stack of paper into the sheet feeder until it stops 5 Make sure that the printer is turned on Start your print operation ...

Страница 34: ...ht print media 17 lb to 28 lb or 64 g m to 105 g m 1 If you are manually feeding thick paper set the thickness lever to the right 2 If you are using Windows you must select Manual Feed in the BJC 250 Printer Driver for the printer to accept manually fed paper Start your print operation ...

Страница 35: ...eft edge of the manual feed slot Hold the sheet for about two seconds until it feeds automatically The printer will automatically load the paper into position Insert the single sheet After printing on thick paper or envelopes set the paper thickness lever inside the printer back to the left position before printing on other paper types ...

Страница 36: ...r COM10 and DL The following envelopes are not recommended because they may cause jams or smears or may damage your printer Envelopes with windows holes perforations cutouts and double flaps Envelopes made with special coated paper or deeply embossed paper Envelopes using peel off sealing strips Envelopes in which letters have been enclosed When you are ready to print on envelopes follow these ste...

Страница 37: ...elopes on a firm surface and press down firmly on the edges to make the folds crisp Press all the way around the envelopes to remove any curls and expel air from inside the envelopes Make sure any curls are removed from the flap of each envelope Prepare the envelopes ...

Страница 38: ...stack of envelopes into the sheet feeder until it stops Align the edge of the paper guide with the left edge of the stack of envelopes Insert the envelopes 5 Make sure the printer is on Start your print operation ...

Страница 39: ...g time Paper type 10 minutes Canon Glossy Photo Paper GP 210 1 Hour Canon Fabric Sheet FS 101 15 minutes Canon CF 102 Transparencies 15 minutes Canon Back Print Film BF 102 When selecting a sheet of film has dried completely cover its printed side with a sheet of plain not coated paper before storing it this is recommended even if you place the sheets of film in a clear file or plastic holder Do n...

Страница 40: ...k Print Film becomes curled follow these steps to uncurl it 1 Cover the non glossy side of the film with a sheet of plain paper 2 Roll the film and paper up in the direction opposite the curl 3 Keep the film rolled up for five minutes ...

Страница 41: ...g the Cleaning Sheet 1 Make sure the paper thickness lever is to the lever Make sure the paper support is extended Set up the printer 2 Remove the two pieces of tape from the sheet Insert the sheet with the sticky side out toward you and down going into the sheet feeder Adjust the paper guide to the edge of the cleaning sheet Insert the cleaning sheet 3 Make sure the printer is on Press Resume to ...

Страница 42: ...on Make sure the paper support is extended Setup the printer 2 Insert the sheet with the cloth side out toward you and open end up away from the sheet feeder Adjust the paper guide to the edge of the Fabric Sheet Do not attempt to load more than one sheet at a time Insert the fabric sheet ...

Страница 43: ...t set for about one hour to allow the ink to completely dry When dry peel the film backing from the printed fabric sheet Do not remove the film backing before printing Wash the printed fabric sheet for about three minutes under lukewarm running water to remove the extra ink Hang the fabric sheet up to dry it again Iron the dried fabric sheet with a cloths iron See the booklet that comes with Fabri...

Страница 44: ...anner just in case the type runs over The shaded portions of the drawing below illustrate the maximum recommended printing area of Banner Paper Printing on Banner Paper requires quite a bit of ink If you think your BJ cartridge may run out of ink use a new BJ cartridge For best print results on Banner Paper use light design patterns To prevent ink from running over the edges of the sheet print wit...

Страница 45: ...s lever to the right Close the front cover Set the paper thickness lever 2 The maximum length you can use is six sheets 66 inches or 1676 mm Always leave an extra sheet at the end of the banner just incase the type runs over Cut the Banner at the crease according to the length you need ...

Страница 46: ...ntil it stops Then adjust the paper guide to the edge of the paper Do not allow the paper to hang over the edge of the desk or work table Do not extend the paper support for banner paper Insert the banner paper 4 Gently fold the paper at the crease between the first and second sheet Fold the Banner paper ...

Страница 47: ...sing the BJC 250 Printer Driver for Windows For the Paper Feed Method select Automatic Feed For the Media Type select Banner See your application software instructions for other options Setup your printer driver 7 Click OK or Print to start the print job Do not allow the paper to hang over the edge of the desk or work table directly Clear enough desk space in front of the printer for at least one ...

Страница 48: ...overs the care required for your printer It includes Printer guidelines Cleaning the printer Printing the test pages Cleaning the print head BJ cartridge guidelines Replacing the BJ cartridge Storing a BJ cartridge Transporting the printer ...

Страница 49: ...e AC adapter or interface cable Do not unplug the AC adapter unnecessarily Do not unplug the printer or turn off a power strip to which the printer is attached when the printer s power is turned on This may prevent the print head unit from returning to the home position on the right and being capped which may cause the print head to dry out This is critical If left uncapped the print head unit may...

Страница 50: ...f the printer When cleaning the printer avoid the area near the print head on the BJ cartridge Do not touch the print head Ink may leak out and cause stains Clean the printer regularly to avoid printing problems Remove any ink mist or paper debris from the interior of the printer using a soft cloth moistened with water Clean especially well around the platen area If the rollers become dirty you ca...

Страница 51: ...Printing the Test Pages You can print these test pages to check the operation of your printer and your print quality Test A This test prints a repeating pattern of characters ...

Страница 52: ...Demonstration This test prints a sample page describing the printer s features ...

Страница 53: ...n the BC 05 Color BJ cartridge is installed the pattern includes the three colors yellow magenta and cyan In the color pattern you ll notice that lines are missing between the colors This is normal The following sample shows the nozzle test when the optional BC 02 Black BJ cartridge is installed ...

Страница 54: ...50 Printer Driver for Windows to print a self test demonstration page or a nozzle test pattern Before selecting a Tests option make sure paper is properly loaded in the sheet feeder see Automatically Feeding Paperstarting on page 3 7 Click on the Tests option and then click on the Print button ...

Страница 55: ...urned off and paper is loaded Press and hold the POWER button until you hear the number of beeps that correspond to the test page you want to print Number of beeps Test page 1 Demonstration 2 Status Information 3 Test A 4 Nozzle Test When you release the POWER button the test page starts to print ...

Страница 56: ...with a print head cleaning function to ensure constant high quality printing Cleaning the Print Head From Windows If you are using Windows you can execute print head cleaning from the Control sheet in the printer driver Simply click on Clean Ink Head ...

Страница 57: ...l blink for several seconds while the print head is being cleaned Press and hold the RESUME button for at least two seconds until the printer beeps twice Perform the print head cleaning only when you encounter a print quality problem Unnecessary and repetitious cleaning will waste ink If you execute the print head cleaning while paper is manually loaded the printer will eject the paper and then pe...

Страница 58: ...idges You may need to replace the BJ cartridge when any of the following conditions exist You have been using the cartridge for over one year Your printed output is not crisp and clear and there are gaps in the characters missing dots even after you have cleaned the print head at least five times Your output has no ink on it Canon has more engineers dedicated to creating quality ink for providing ...

Страница 59: ...o protect against spilled ink If you are using the BC 05 Color BJ Cartridge and any of the other BJ cartridges make sure you store the cartridge not being used in the Ink Cartridge Storage Box Keep BJ cartridges in their sealed containers until you are ready to use them If spilled the ink is difficult to remove Therefore it s a good idea to keep the BJ cartridge out of reach of children Do not tou...

Страница 60: ...tructions in this section to replace an old BJ cartridge or to change BJ cartridges when you are switching between the BC 05 and any of the other BJ cartridges 1 Grip the cover on both sides and pull it toward you Open the front cover 2 Lift the green lock lever on the cartridge holder and slide the BJ cartridge out of the holder Remove the BJ Cartridge ...

Страница 61: ...must store the cartridge you are removing in the Ink Cartridge Storage Box Store or dispose of the BJ cartridge 4 Peel off the protective foil Take the new BJ cartridge out of its protective packaging 5 Slide off the cap from the print head and then remove the tape Remove the protective material from the BJ cartridge ...

Страница 62: ...back of the holder Fit the BJ cartridge over the yellow mounting base with the print head facing down 7 Make sure the cartridge is secure and the lever locks into place Make sure there is no resistance when you press on the lock lever it should lock easily into place If you hear any snapping noises or feel any resistance as you press on the lever remove the BJ cartridge and try again Press the loc...

Страница 63: ...e the front cover When ever you turn off the printer the BJ cartridge moves to the home position on the right and caps itself If you unplug the printer while it is printing or if you turn off a power strip to which the printer is connected or if you manually move the cartridge holder from the home position the BJ cartridge will not be capped and it may dry out If you installed a new BJ cartridge t...

Страница 64: ...ying and clogging 1 When opening or closing the Ink Cartridge Storage Box press in on the release tab that locks the cover in place Open the Ink Cartridge Storage Box 2 You must insert the cartridge correctly or the storage box will not close The protective cap must be removed from the cartridge before you set it in the storage box Carefully set the cartridge in the storage box ...

Страница 65: ...Close the storage box Whenever you remove a BJ cartridge from the printer store the cartridge in the storage box unless you are disposing of it If you have more than one Ink Cartridge Storage Box you can hook them together Simply connect them by the slides and grooves on the sides of the boxes ...

Страница 66: ...ion Also your print head may dry out during travel and become unusable if it is not capped and taped correctly If you plan to move the printer from one location to another or if you want to store it follow the steps below 1 Make sure the print head is in the home position Remove any paper from the sheet feeder Detach the interface cable and the AC adapter Turn off the printers power 2 Tape the BJ ...

Страница 67: ...om the printer or ship a BJ cartridge from which you have removed the protective cap An opened BJ cartridge that is not installed in the printer may leak and the print head may dry out Also if you do not tape the BJ cartridge to the side of the printer ink may spill into the printer Repack the printer in its original packing materials ...

Страница 68: ...es how to clear a paper jam For complete problem solving information be sure to use our other support services See Getting Help From Canon in Chapter 1 page 1 5 for details on Canon s customer technical support options Identifying Your Printer Problem Before contacting Canon identify your printer problem and make sure you have the following information Product Name Serial Number Place of Purchase ...

Страница 69: ...e If your print quality is not satisfactory Check your printer driver settings Clean the print head Clean the print head five times Replace the BJ cartridge Check the type of paper you are using If colors are missing Perform a Nozzle Test see page 4 5 Clean the print head see page 4 6 If necessary replace the BJ cartridge see page 4 10 If you want to print from an MS DOS application that does not ...

Страница 70: ...e paper tears off inside the printer open the front cover and remove the paper left inside the printer Remove the jammed paper 3 Press the POWER button to turn the printer back on The POWER light comes on and the print head moves to the home position The printer is now ready for printing Turn the printer on If you are printing high density graphics when a paper jam occurs feed at least two sheets ...

Страница 71: ...mode The LPT Extended Mode will probably show Standard USe the Page Down key to cycle to ECP Mode Press ESC key to back to Advanced SYStem Setup Menu Press ESC key to go back to main setup menu Press F10 to save new configuration and confirm save by answering Yes to final question Toshiba Laptop Problem A K prints at the top of the page and or partial printout when printing on a Toshiba laptop Cau...

Страница 72: ...shiba Utilities You will have either TSETUP or HARDWARE SETUP UTILITY For TSETUP Select Hardware Options Select Parallel Printer Select Standard bi directional Click OK The computer will ask if you want to reboot Select Yes On both utilities you will have to save and reboot the system Note taht selecting standard Bi directional changes the CMOS setting to bi directional Compaq Presario Problem A C...

Страница 73: ...in order to see 0003 3 New systems may go up to 9 use the setting for IRQ7 no DMA Select OK The above solution has found to be successful on some machines If unsuccessful then try the following procedure forwarded from Compaq Tech Support Go to Control Panel System Device Manager Click in Front of Port Highlight ECP Printer Port Properties Driver Change Driver Show all Devices Printer Port Click O...

Страница 74: ...11 Legal 8 5 x 14 A4 210 mm x 297 mm A5 148 x 210 mm B5 182 x 257 mm Banner 8 1 2 x 11 in sheets maximum length 66 in 1676 mm U S Commercial Number 10 Envelope 9 5 x 4 1 European DL Envelope 220 mm x 110 mm Paper Type Recommended Bubble Jet paper Canon Bubble Jet Paper water resistant LC 301 High Resolution Paper Canon High Resolution Paper HR 101 Transparencies Canon Transparency Film CF 102 Back...

Страница 75: ...ard Mode 3 1 ppm 204 cps Draft Mode 3 4 ppm 248 cps Print Width Maximum 8 inches 203 mm Line Feed Speed Approximately 100 ms line at 1 6 inch line feeds Printing Direction Bi Directional in text Unidirectional in graphics Resolution 720 x 360 dpi w smoothing with BC 02 Black BJ Cartridge 360 x 360 dpi with BC 05 BC 06 BC 09F Printable Area Papers The shaded portion the following figure shows the p...

Страница 76: ...Printable Areas Envelopes The shaded portion in the following figure shows the printing area for an envelope ...

Страница 77: ...n magenta yellow Life Expectancy Approximately 90 pages at 15 coverage General Interface IEEE 1284 compatible parallel interface Acoustic Noise Level Approx 43db A Per ISO 9296 Operating Environment Temperature 41 F to 95 F 0 C to 35 C Humidity 10 to 90 RH no condensation Storing Environment Temperature 32 F to 95 F 0 C to 35 C Humidity 5 to 95 RH no condensation Power Source USA Canada AC 120V 60...

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