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8. PRODUCT TECHNICAL INFORMATION
8-1. FAQ (Problems specific to the iP3000 and corrective actions)
No. Rank
Function
Phenomenon
Condition
Possible Call / Claim
Corrective action
Cause
1
C
Margin (approx. 0.3mm) - Paper feeding from the cassette,
Photo Paper Plus Double Sided
(A4), borderless printing, printing
on the back side of paper
- In the low temperature and low
humidity environment
- A margin appears on
printouts.
- Paper feeds at an angle.
- In the printer driver, increase the
amount of extension.
- Change the paper feeding method from
the cassette to the auto sheet feeder.
2
B
- Skewed paper feeding
- Printing on the platen
- Plain paper
- In the high temperature and high
humidity environment
- Paper feeds at an angle.
- Printing is performed on
the platen.
- The back side of paper
gets smeared.
- If paper is curled, straighten it.
- Try printing on the other side of paper.
3
B
Variation in the top of
form accuracy
- A5 or legal size
- In the low temperature and low
humidity environment
- Not solved even when the
number of sheets stacked in the
auto sheet feeder or the cassette
is reduced
- Print start position varies. - Set the top margin to 4mm or more.
Due to decrease of paper feed
capability in the low temperature and
low humidity environment
4 B
Print
results
- Skewed paper feeding
- Margin
- Photo Paper Plus Double Sided
- 2L size (Japan only)
- A margin appears on
printouts.
- Paper feeds at an angle.
- In the printer driver, increase the
amount of extension.
- Change the paper feeding method from
the cassette to the auto sheet feeder.
5 C
Safety during
transportation
Carriage lock lever
dislocation
- With the print head and ink tanks
installed
- The phenomenon occurred in the
freight handling test.
When returning the repaired printer to the
user, insert the fixing tool (A4 plain paper
folded 5 times) between the main case
and the carriage, and fix it with tape. See
7. Special Notes on Servicing in Asia.
During transportation for return after
repair, ink dries, and no ink is
ejected.
6 A
Print
results
Soiling on the back side
of paper (lines or streaks
parallel to the paper feed
direction)
- After continuous borderless
printing of small sized paper
(such as 4 x 6), when a larger
sized paper (such as A4) is
printed.
- With Photo Paper Plus Double
Sided or postcards, the
phenomenon is likely to be
noticeable and to be complained
of by users, as printing is
performed on both sides of such
paper.
- Paper gets smeared.
- The back side of paper
gets smeared.
1. Perform Bottom plate cleaning (from
the printer driver) up to 3 times
*1
.
*1
: Change the paper in each Bottom
plate cleaning. The cleaning can end
when paper does not get any soiling.
2. If soiling on the paper still remains
after 3 times of Bottom plate cleaning,
wipe the platen rib(s) and their
surroundings with a cotton swab.
In borderless printing, printing is
performed to the size slightly larger
than the paper size, and ink off the
paper is absorbed by the platen's ink
absorber. Absorbed ink may attach
to the platen rib(s) after several
dozen sheets are printed, causing
soiling at the leading edge of paper
or on the back side of paper.
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