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7. CUSTOMER SERVICE CENTRE AND WARRANTY
If you believe the washing machine is not working correctly, consult the quick guide
provided below with some practical tips on how to fix the most common problems.
Problem Possible causes and practical solutions
The washing machine
does not work/start Make sure it is correctly plugged in.
Make sure power is on.
Check whether the required program was correctly selected and to
have correctly started the machine.
Make sure the fuse has not blown and that the wall socket is working,
testing it with another appliance such as a lamp.
The porthole may not be correctly closed: open and close it again.
The washing machine
does not fill with
water
Make sure the water faucet is open.
Make sure the timer is correct set.
The washing machine
does not drain water Make sure the filter is not clogged.
Make sure the drain hose is not bent.
Make sure there are no foreign objects in the filter.
Water leaked on the
floor near the washing
machine
This may be due to a leak in the gasket between the faucet and supply
tube; in this case, replace it and tighten the tube and faucet.
The washing machine
does not centrifuge This could be due to the fact that water has not been completely
drained: wait a few minutes.
Some models include a "no centrifuge" function: make sure it is not on.
An excessive amount of detergent could prevent centrifuge: reduce the
amount at the next wash.
Strong vibrations are
heard during centrifuge
The washing machine may not be fully levelled: if necessary, adjust
the feet as indicated in the specific section.
Make sure transport brackets were removed.
Make sure the load is evenly distributed.
If a specific ERROR
appears of blinks If error no. 0, 1, 5, 7 or 8 appears or blinks, contact the Customer
Service Centre directly.
If
error no. 2 appears or blinks, the machine does not load water.
Make sure the water faucet is open.
If
error no. 3 appears or blinks, the machine does not correctly drain.
Make sure the drain is free and that the drain hose is not bent.
If
error no. 4 appears or blinks, the machine is too full. Close the
water faucet and contact the Customer Service Centre.
If
error no. 9 appears or blinks, turn off the washing machine, wait 10
– 15 seconds and restart the program.