• The model of equipment.
• The number of series.
EN
20
TROUBLESHOOTING
CAUSE
PROBLEM
REMEDY
The inside illumination light bulb does not
turn on.
The refrigerator and freezer do not suffi
ciently cool.
The food in the refrigerator freezes.
• Electricity absence.
• Door switch is blocked.
• The doors are not closed.
• The doors are frequently opened
• Erroneous setting of the temperature.
• The refrigerator and freezer have been
excessively filled.
• Surrounding temperature is too low.
• No electrical power.
• The power cord is not properly plugged in.
• Check whether the appliance is switched off.
(see Temperature Adjustment).
• Ensure that there is a current in the house.
• Check that it is active.
The frozen food is thawing.
• The ambient temperature range below climate
class of the product.
The compressor starts rarely
• The freezer door is not closed.
• Move the unit to a warmer or heat the room.
• Make sure the door is closed and that the gasket
is sealing properly.
The motor runs continuously.
• The doors are not closed.
• The doors are opened frequently.
• Ambient temperature is very high.
• Thickness of frost than 3mm.
• Make sure the doors are closed and if the seals
close properly.
• Avoid unnecessary open ports for a certain
period.
• Verify that the ambient temperature is in
accordance with the specifications on the
nameplate (see Installation).
• Set the display/thermostat a warmer temperature.
• Defrost the unit (see Defrosting).
Presence of water in the vegetable drawer.
• Lack of air circulation.
• Vegetables and fruits with too much moisture.
• Verify that your glass shelf tray vegetables are
not put foods that prevent air circulation.
• Wrap the fruit and vegetable materials plastic
such as, for example, films, bags or containers.
Presence of drops or water on the back wall
of the refrigerator.
• Normal operation of the refrigerator.
• It is not a defect (see Defrosting).
The bottom of the refrigerator compartment
is wet or droplets are present.
The drain tube could be clogged.
• Clean the drain tube with a stick or the like to
allow the discharge of water.
• Erroneous setting of the temperature.
• Food in contact with the back wall.
• The freezing of too much fresh food causes a
lowering of the temperature of the refrigerator
• Check the temperature setting (see Temperature
Adjustment) and, if possible, decrease tempera-
ture setting.
• Separate the food from the back wall of the
refrigerator.
• Do not exceed the maximum amount to be
frozen (see Freezing).
WI-FI light flashes 3 sec on - 1 sec off.
• Router off.
• Lacking connection.
• Switch the router on.
• Reset the product (see WI-FI)
• Check that the door and gaskets close
properly.
• Avoid unnecessary opening of the doors for a
period of time.
• Check the temperature setting and, if it is
possible, cool even more (see Temperature
adjustment)
• Wait for the stabilization of the temperature of
the refrigerator or freezer.
• Check that the ambient temperature is in
accordance with what is indicated on the
nameplate (see Installation).
• The power cord is not properly plugged in.
• Check whether the appliance is switched off
(see Temperature adjustment)
• Ensure that in the home there is current.
IF YOU ARE NOT SOLVED THE PROBLEM, CONTACT THE SERVICE CENTER, PLEASE GIVE THE TYPE OF FAULT AND THE INFORMATION
ON THE PLATE OF THIS APPARATUS TO INSIDE THE REFRIGERATOR COMPARTMENT:
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