P.20
P.21
Troubles
Reason
Solution
Washing machine
cannot start up
Check if the door is closed tightly.
Check if power plug is inserted well.
Check if water supply tap is opened.
Check if button “Start/Pause” is pressed.
Check if button “Power” is pressed.
Door cannot be
opened
Heating fault
Water leakage
Water is
overflowed from
the bottom of the
machine
Indicator or
display does
not light.
Detergent
residues in the
box
Washing effects
are not good
Abnormal noise
Great vibration
The clothes are too dirty.
Insufficient detergent quantity.
Washing powder is dampened
and agglomerated.
Power is disconnected.
PC board has problems.
Harness has connection
problem.
The inlet pipe is not connected
firmly.
Outlet hose has water leakage.
NTC is damaged and heating
pipe is aging.
Machine's safety protection
design is working.
The connection between inlet
pipe or outlet hose and tap or
washing machine is not tight.
Drain pipe in the room is blocked.
Disconnect the power.
Can normally wash the clothes.
Only cannot wash with heating.
Shall contact the service center promptly.
Check and fasten water pipes.
Clean up outlet hose and ask a
specialized person to repair it when
necessary.
Fix the inlet pipe.
Replace the drain hose.
Check if the power is shut down and
power plug is connected correctly.
If not, please call up service line.
Clean and wipe the box.
Use liquid detergents or the detergents
special for drum.
Select a proper procedure.
Add the proper detergent quantity
according to the instructions in
detergent package.
Check if the fixing (bolts) has been removed.
If cabinet is installed on the solid and level
floor.
Check if there are any barrettes or metal
articles inside.
Check if the legs in the washing machine
are adjusted level. See page 6.
Troubleshooting
Remove the problems
Status of Corresponding
Indicators
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O
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F
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sh
Door lock
problem
Door is not closed properly.
Restart after the door is closed
Reason
Solution
Description
Please call up service line if there are still troubles.
O
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O
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F
la
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F
la
sh
Drain problem
while washing
(drain time
exceeds 3 minutes)
Water injecting
problem when
washing (water
injecting time
exceeds 7
minutes)
Tap is not opened or water
flows too slowly.
Inlet valve filter is blocked.
Inlet pipe is twisted.
If water is not supplied
Open the tap or wait till
the water supply
becomes normal.
Check inlet valve filter.
Straighten the water pipe
Check the other taps in
the room.
Please call up service line if there are still troubles.
Please call up service line if there are still troubles.
Outlet hose is blocked or
twisted
Drain pump is blocked
Wash and straighten outlet
hose.
Wash drain pump filter
Please call up the service line if there is any other problem.
Te
m
p
.9
0
Te
m
p
.6
0
Te
m
p
.4
0
Te
m
p
.2
0
O
ff
O
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O
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O
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F
la
sh
