16. Repeat steps 8 and 9 of this section to confirm the module firmware update was successful.
Once the update is complete, the module will come back online and the CR3X0-CELL210 will be
ready for use. If the update was not successful, the data logger with return a Firmware update
failed. message in the terminal. Check to see if the data logger is reporting that the module is
back online by checking the State field under Deployment > Cellular.
If State shows Network ready, try this procedure again from the beginning. If State shows a
message that the firmware update is still in process, allow the process to complete before
powering down the data logger. It could take several hours to complete.
6. If you don't have direct
access to the data logger nor a
copy of LoggerNet
Customers using the Konect PakBus Router Service should contact Campbell Scientific support
directly and a Support Engineer will help.
l
If you use this option, please have your Konect PakBus Router connection information
available. This includes the DNS, Port, PakBus address of the data logger, and TCP
Password (if used).
l
The Support Engineer will use the supplied information to update the CR3X0-CELL2XX.
l
Customers will be responsible for any data plan overages associated with this update which
could also include sending a data logger operating system.
l
This service is available until December 31, 2020. After 2020, a support fee will be charged.
Campbell Scientific factory firmware updates require a returned material authorization (RMA)
and completion of the “Declaration of Hazardous Material and Decontamination” form. Please
contact our customer service department to obtain an RMA and acquire the form:
Phone: (435) 227-9105
Cellular Module Firmware Update
15
