7
V. Troubleshooting Guide
If you still are experiencing a problem after using the troubleshooting guide,
please request a service call.
To request a service call, contact your local Cambro Representative.
Issues and Possible Solutions
1. Moisture shows on the outside of the door or your food is not being maintained at the proper temperature.
1. The door is not sealed properly.
2. Check the door for damage. Replace if needed.
3. Check the latch for proper operation. Replace if needed.
4. Check the gaskets, broken or torn gaskets will cause heat loss and cause the TE unit to run continuously.
5. The TE unit on the cart is not working – see below.
6. If the problem persists,
Call for Service
.
2. Temperature gauge is not reading accurately or not at all.
1. Temperature gauge could be defective. Replace temperature gauge if needed.
2. Probe mounted inside the door is damaged. Replace temperature gauge if needed.
3. Probe is pushed into the recess. The best operation is to have the probe slightly protruding beyond the recess it is mounted over. Re-position the
probe to improve performance.
4. No image on the thermometer readout is usually due to poor lighting. The thermometer is solar powered.
5. If the problem persists,
Call for Service
.
3. Thermal Electric unit is not working properly.
1. Is there a proper supply of electricity to the unit? Refer to the electrical specifications in this manual or on the TE unit. Check all breakers or
fuses & correct as needed.
2. Is the Main power switch in the “On” position?
3. In the Heat mode or on a Hot-only TE unit, is the temperature set-point at the desired set temperature?
4. On the
Hot
/Cold
TE unit, has the mode switch been pressed until the desired Mode is illuminated?
5. External fans (Hot/Cold only) must operate to ensure module assemblies proper operation. Loss of these fans can cause the modules to overheat and fail.
Make sure all of the external fans are operating. Replace any fans that are not working.
6. Internal fans (circulation for the food areas) must operate to keep even temperatures in the food storage areas. Temperatures may not be achieved when
these fans are not all working. Remove the internal louver panels to verify proper operation.
4. Casters or big wheels do not roll smoothly.
1. Check axle; make sure it is not bent. If it is bent,
Call for Service
.
2. Casters or any wheel is making squeaks or other noises, lubricate casters as described in section II (C) Proper Maintenance,
(iii) Caster Maintenance (pg 6).
3. Replace all damaged casters, this cart could cause harm or injury on faulty wheels.
5. Cord becomes damaged and non-working. Call For Service.
1. Do not use the unit with damaged power supply cord, plug body or a missing ground connector!
TO ORDER REPLACEMENT PARTS:
• Call Cambro Customer Service at 800 833 3003 or
• Call International 714 848 1555
• Fax your order to 714 842 3430 or
• Call your local Cambro Representative or Distributor
Please visit www.cambro.com for a complete list of replacement parts. The model number of the Cambro cart or carrier and/or heater is required to determine the correct
replacement part. The cart model number can be found on the left side of the cart. Each heater has a label marked with heater serial and model number.
VI. Replacement Parts
