PDSync-C4
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Using Linux the logs will default to the below location
/var/log/cambrionix
7.3. Hardware Failure
If the Hardware fails, the LEDs can flash in a pattern to determine the type of failure. If no LEDs are on
the downstream ports, this will be the red power LED flashing in a pattern.
The unit will blink(B) four times, followed by eight long(L) or short(S) flashes, which then repeat. The
flashes are a number in binary which match a number in our error code list.
i.e if the LED flashes the following - BBBB SLSSSLSS, the binary number is 01000100.
7.4. Device connection
If you are seeing any device connection issues please read through the following trouble shooting
steps to see if this resolves the observed behaviour.
Device issues when updating
We have found that during updates on some devices the connection can be dropped or lost on the
device, this is due to devices going in and out of the bootloader and requiring different power levels.
In most instances disabling CDP has resolved this issue for our customers.
You can disable CDP through Internal hub settings either by going through the advanced settings and
turning "Sync charge" off or through the API and disabling it via code. For example, the instructions
would be below using the command line.
settings_unlock
settings_set sync_chrg 0000000000000000
Unstable device connection
Some devices can have unstable connections with your host system through the PDSync-C4. We
have only observed this behaviour in a very few amount of devices, disabling CDP and setting the
ports to always be on has resolved all issues and the connections are stable.
You can disable CDP
through Internal hub
settings either by going through the advanced settings and
turning "Sync charge" off or through the API
and disabling it via code. For example, using the
command line, the instructions would be as below.
settings_unlock
settings_set sync_chrg 0000000000000000
You can set the ports to always be on through Internal hub settings through the advanced settings
and turning "Ports On" settings to always on for each port. When you set the port to always be on you
