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ErgoVate Desk User Manual
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6. Troubleshooting
Problem
Observe
Solutions
The frame will not move.
◆
Is the power cable connected to the
main power supply with correct voltage?
◆
Make sure that all plugs are mounted
correctly in the control box and to the
legs.
◆
One or more legs / cables are
defective.
◆
Look for visible damages on cables,
control box and legs.
◆
Connect plug to
main power supply to
make sure the voltage
is ok.
◆
Check all
connections.
◆
Perform reset and
move table upwards. If
the table will not move
upwards after reset is
performed, it is
defective.
◆
Damaged parts must
be exchanged – contact
CAM Interiors.
The frame operates
irregularly or is tilted.
◆
Visual observation
◆
Perform reset.
The frame stops and can
only move downwards.
◆
Is the frame in the highest position?
◆
The frame could be overloaded.
◆
When the frame has
reached the maximum
height, it will only move
downwards.
◆
Remove some of the
load and perform again.
The frame will only move
downwards even though
frame is not overloaded.
◆
Visual observation
◆
Perform reset.
The frame always stops
at the same position,
before reaching maximum
height.
◆
Has the system been programmed to
this specific height?
◆
Perform reset.
Not all legs move when
adjusting the frame
downwards.
◆
The leg that does not move could be
defective or the cable connection for the
leg could be defective.
◆
Check all
connections, and then
perform reset. If the leg
will not move after reset
it is defective.
◆
Damaged parts must
be exchanged – contact
CAM Interiors.
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