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CalDigit

Technical Support & Warranty Information

CalDigit Warranty Information

For detailed CalDigit warranty information please see the CalDigit website:
www.caldigit.com/rma/Limited-Warranty.pdf

Technical Support

If you run into any issues while installing your CalDigit AV Pro, please contact
CalDigit Technical Support:

[email protected]
www.caldigit.com/support.asp
1-714-572-6668

When contacting CalDigit Technical Support, make sure to be at your computer and have the fol-
lowing information available:

Your AV Pro serial number
Operating system and version
Computer make and model
Other devices connected to your computer

You can also post on the CalDigit forum at the Creative Cow: www.creativecow.net.

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*Specifications and package contents are subject to change without notice

Содержание AV Pro

Страница 1: ...For more information visit www caldigit com Instruction Manual...

Страница 2: ...ge Contents 06 AV Pro Diagram 07 Using the AV Pro 08 Replacing the AV Pro Drive Module 09 Turning off the AV Pro 11 Overview of CalDigit Drive Utility 12 CalDigit Thunder View Mobile App Optional 17 T...

Страница 3: ...ed an iOS and Android app to make it even more convenient for AV Pro owners to get the most out of their drive The AV Pro utilizes a revolutionary transfer protocol called UASP USB attached SCSI Proto...

Страница 4: ...d drives are sensitive to shock and rough handling and can result in degrading performance or disk failure Keep the AV Pro away from liquids and moisture Exposure to liquids on the AV Pro can result i...

Страница 5: ...erage speeds are usually lower Weight varies by configuration and manufacturing process Use of this product is subject to acceptance of the software license agreements included The product contains el...

Страница 6: ...6 CalDigit Package Contents 1 One AV Pro 2 One CalDigit drive module 3 Drive module key 4 One power supply and AC cord 5 USB 3 0 cable 1 2 3 4 NOTE Manual and software come preinstalled in the drive 5...

Страница 7: ...ck is not included Use a standard computer lock to secure the AV Pro and prevent theft AV Pro Diagram Smart Fan AC Adapter Drive Module Lock Removable Drive Module Front Side Power Button Drive Access...

Страница 8: ...logged into the OS 2 Connect a USB 3 0 cable or FireWire 800 cable if port is available 3 3 Connect the power supply to the AV Pro 4 Press the AV Pro s power button and it will boot You will see it mo...

Страница 9: ...ing the AV Pro Drive Module 1 Insert the drive key into the lock on the front of the drive module and turn clockwise to unlock 2 Insert the drive pin into the pin release until the handle of the drive...

Страница 10: ...k on the drive module is on the opposite side of the power button before inserting the drive Insert the drive module into the AV Pro enclosure and press down on the drive module handle until it locks...

Страница 11: ...key into the lock and turn counterclockwise To power down the AV Pro right click on the AV Pro drive icon on your desktop and click Eject CalDigit AV Pro When the AV Pro dismounts press the power butt...

Страница 12: ...ar Icon The drive is online Toolbar Icon There is an issue with the drive Drive free space under 10 or temperature of drive exceeds 85 o C Toolbar Icon The temperature of drive is 70 85 o C Toolbar Ic...

Страница 13: ...thy The drive is unhealthy Multiple Devices The drive is working properly Multiple Devices The drive has reached a temperature 70 85 o C Multiple Devices The drive exceeds a temperature of 85 o C The...

Страница 14: ...ected to your computer 1 Preferences This section allows you to turn smart polling on or off which automatically checks the status of your AV Pro Furthermore you can select whether you want the utilit...

Страница 15: ...e software will notify you if there is a problem with your AV Pro If you also enable With voice notification you will get a voice notification Email Notification If you select Enable email notificatio...

Страница 16: ...Benchmark Run benchmark tests on your CalDigit AV Pro to determine the read and write speeds of your drive It also gives you detailed information about what types of video resolutions can be successfu...

Страница 17: ...p to your iOS or Android device Main icon on desktop Device list IP Address Features of the CalDigit Thunder View App include Monitor the status of your AV Pro or CalDigit Thunderbolt drive Calculate...

Страница 18: ...18 CalDigit Audio bitrate Pixel size Color Assistance Film length Disk info...

Страница 19: ...CalDigit USB 3 0 A B Cable 3ft Part CBUSB3AB 3 CD SKU 791980 CalDigit USB 3 0 A B Cable 6ft Part CBUSB3AB 6 CD SKU 791981 CalDigit AV Pro 1TB HDD drive module Part CDDrive 1TB SKU 590103 CalDigit AV...

Страница 20: ...CalDigit Technical Support support caldigit com www caldigit com support asp 1 714 572 6668 When contacting CalDigit Technical Support make sure to be at your computer and have the fol lowing informa...