16 - ENG PN15062781-C4 H | User Manual
Companion 5
Troubleshooting
It is recommended that you contact your healthcare
provider if your concentrator displays any
alarms or if you feel that your concentrator is
not working properly. You should not attempt to
repair the concentrator yourself. Repair should
only be performed by a trained service technician.
However, there are some troubleshooting steps that
you can take if you experience problems with your
CAIRE Companion 5. They are outlined in the
following table. You can use this chart by following
the checks for your problem in numerical order.
User Troubleshooting Table
Problem
Possible Cause
Your Action
The
concentrator
is turned on,
but it is not
running.
1. The electrical cord is not plugged
in to an outlet.
1. Plug in the electrical cord.
2. The electrical outlet is not
providing power.
2. Check your household fuse and circuit. Try a
different outlet.
3. Internal failure.
3. Connect to a back-up oxygen supply. Contact your
healthcare provider immediately.
You are
experiencing
low or no
oxygen flow.
1. The flow control setting has been
changed.
1. Verify that the flow control knob is set on your
appropriate Liter Per Minute (LPM) setting prescribed
by your doctor.
2. Tubing has been disconnected.
2. Verify that the tubing is tight at all connections
(outlet barb, humidifier bottle, water trap, etc). Re-
secure any connections if necessary.
3. The oxygen tubing or cannula is
kinked.
3. Check for kinks or blockages in your tubing. Repair
if needed.
4. There is a leak in your cannula
or tubing.
4. Inspect all tubing and the cannula for leaks. You
can do this by either listening or feeling for escaping
air. Replace leaky tubing or cannula.
5. Air flow into the concentrator is
impeded.
5. Verify that nothing is blocking the inlets of the
concentrator. Be sure it is at least 12 inches (30 cm)
away from furniture, walls, or other obstructions.
6. Internal failure.
6. Connect to a back-up oxygen supply. Contact your
healthcare provider immediately.
Note: If your Companion 5 is still alarming after using the Alarm Conditions and Troubleshooting tables,
please contact Technical Service at 1-800-482-2473 with the alarm code displayed on the LCD Display.