10
Troubleshooting
Situation
Points to check and how to handle
Reference
pages
There is no air volume.
The air volume is too weak.
Is the power cord plugged into the wall outlet correctly?
→
Plug the power cord into the wall outlet.
Did you remove the deodorizing/dust collecting/anti-bacterial filter from the
polythene bag when you installed it?
→
Please remove the deodorizing/dust collecting/anti-bacterial filter
from the polythene bag and install it in the unit properly.
Is the air inlet/air outlet, or the pre-filter dirty?
→
Clean the unit and remove dirt from the air inlet and air outlet on
the unit, or pre-filter. If the performance does not improve even after
cleaning, replace the deodorizing/dust collecting/anti-bacterial filter
with a new one.
The indicators/buttons on the
control panel are flashing.
Is the top cover closed properly?
→
Check whether the deodorizing/dust collecting/anti-bacterial filter is
installed properly and firmly close the top cover.
The odor and dust monitor
remains red even though
the air is not dirty.
The dust and odor sensors may react to changes in temperature and
humidity or gas from sprays and the like.
→
Wait a few minutes and make sure the odor and dust monitor
changes to yellow or blue.
Is the dust sensor dirty?
→
Clean and remove dirt from the dust sensor.
The odor and dust monitor
remains blue even though the air
is dirty.
Is the unit placed in a location with bad air circulation, such as in an area
completely surrounded by something?
→
Make sure the unit is located at least 30 cm away from walls,
furniture, curtains, etc. on both sides, the front, back, and above.
Is the dust sensor dirty?
→
Clean and remove dirt from the dust sensor.
Have five minutes already elapsed after turning on the unit?
→
For the first five minutes after turning the power on, the sensors are
initializing and the unit cannot indicate the exact air condition. Wait
for a while and see whether the odor and dust monitor changes to a
different color.
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