Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9087649) - 2016 - crc - 3/9/15
Important Message to Owners...
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GM's Commitment
GM is committed to ensuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle's service
needs. Should you ever encounter a
problem that is not resolved during
or after the limited warranty period,
talk to a member of dealer
management. Under certain
circumstances, GM and/or GM
dealers may provide assistance
after the limited warranty period has
expired when the problem results
from a defect in material or
workmanship. These instances will
be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction, follow
the
Customer Satisfaction
Procedure
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.
We thank you for choosing GM.
GM Participation in an
Alternative Dispute Resolution
Program
See
Customer Satisfaction
Procedure
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for information on
the voluntary, non-binding
Alternative Dispute Resolution
Program in which GM participates.
Warranty Service
–
United
States, Canada and Mexico
The selling dealer has invested in
the proper tools, training, and parts
inventory to ensure that any
necessary warranty repairs can be
made to your GM vehicle. GM
requests that the vehicle be
returned to the selling dealer for all
warranty repairs. If a situation or
event occurs where you are
significantly inconvenienced, an
authorized GM dealer can make the
warranty repairs. However, in the
event the dealer is not able to
perform the repair due to the special
tool and training requirements,
contact the
Customer Assistance
Offices
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. If you are unable to
return to the selling dealer, contact a
GM dealer in the United States,
Canada, or Mexico for warranty
service.
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