Black plate (1,1)
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
Customer Information
13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-5
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-14
Service Publications
Ordering Information . . . . . . 13-17
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-19
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-20
Infotainment System . . . . . . . . 13-21
Radio Frequency
Identification (RFID) . . . . . . . 13-21
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-21
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
your dealership or the general
manager.
Содержание 2013 ATS
Страница 6: ...Black plate 6 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 vi Introduction 2 NOTES...
Страница 106: ...Black plate 52 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 3 52 Seats and Restraints 2 NOTES...
Страница 110: ...Black plate 4 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 4 4 Storage 2 NOTES...
Страница 164: ...Black plate 54 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 5 54 Instruments and Controls 2 NOTES...
Страница 218: ...Black plate 12 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 8 12 Climate Controls 2 NOTES...
Страница 294: ...Black plate 76 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 9 76 Driving and Operating 2 NOTES...
Страница 300: ...Black plate 6 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 10 6 Vehicle Care Engine Compartment Overview 2 0L L4 Engine...
Страница 302: ...Black plate 8 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 10 8 Vehicle Care 2 5L L4 Engine...
Страница 304: ...Black plate 10 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 10 10 Vehicle Care 3 6L V6 Engine...
Страница 400: ...Black plate 18 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 11 18 Service and Maintenance 2 NOTES...
Страница 426: ...Black plate 22 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 13 22 Customer Information 2 NOTES...
Страница 450: ...Black plate 14 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 i 14 INDEX 2 NOTES...