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Cadillac Limited Warranty and Owner Assistance Information - 2011

Courtesy Transportation Program

43

If your vehicle requires warranty
repairs during the 5 year/
100,000 mile (8 year/100,000 mile
for Escalade Hybrid vehicle)
coverage period, alternate
transportation and/or reimbursement
of certain transportation expenses
may be available under the
Courtesy Transportation Program.
Several transportation options are
available. Consult your dealer or
refer to the owner manual for
details.

Courtesy Transportation is not part
of or included in the coverage
provided by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada Limited
reserve the right to make any
changes or discontinue the
Courtesy Transportation program
at any time without notification.

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Содержание 2011 Cadillac

Страница 1: ...cipation in an Alternative Dispute Resolution Program Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed Be sure to keep it with your vehicle if you sell it so future owners will have the information Owner s Name Street Address City State Vehicle Identification Number VIN Date Vehicle First Delivered or Put In Use Odometer Reading on Date Vehi...

Страница 2: ...ions Remember if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it then it is not the Genuine GM Protection Plan from GM 2010 Cadillac Motor Car Division General Motors All rights reserved Printed in the U S A GENERAL MOTORS GM CADILLAC and the CADILLAC emblem are registered trademarks of General Motors LLC Part No 25966010 A First ...

Страница 3: ... 15 Things to Know About the New Vehicle Limited Warranty 16 Warranty Repairs Component Exchanges 16 Warranty Repairs Recycled Materials 16 Tire Service 16 6 6L DURAMAX Diesel Engine Components 16 Aftermarket Engine Performance Enhancement Products and Modifications 17 After Manufacture Rustproofing 17 Paint Trim and Appearance Items 18 Vehicle Operation and Care 18 Maintenance and Warranty Servic...

Страница 4: ...rranty 24 Emission Warranty Parts List 28 Replacement Parts 32 Maintenance and Repairs 32 Claims Procedure 33 Customer Satisfaction Procedure 34 State Warranty Enforcement Laws 36 Warranty Information for California Only 37 Special Coverage Adjustment Programs Beyond the Warranty Period 38 Customer Assistance Offices 39 Customer Assistance for Text Telephone TTY Users 40 Online Owner Center 41 Cad...

Страница 5: ...resolved to your satisfaction follow the Customer Satisfaction Procedure on page 34 We thank you for choosing GM GM Participation in an Alternative Dispute Resolution Program See Customer Satisfaction Procedure on page 34 for information on the voluntary non binding Alternative Dispute Resolution Program in which GM participates Warranty Service United States and Canada The selling dealer has inve...

Страница 6: ...first Emission Control System Warranty For light duty trucks see How to Determine the Applicable Emissions Control System Warranty under Emission Control Systems Warranty on page 22 for more information Federal Gasoline Engines Defects and performance for cars and light duty truck emission control systems are covered for the first 2 years or 24 000 miles whichever comes first From the first 2 year...

Страница 7: ...l systems are covered for the first 7 years or 70 000 miles whichever comes first 6 6L DURAMAX Diesel Engines Defects and performance for the emission control systems are covered for the first 5 years or 50 000 miles whichever comes first Specified components for the emission control system are covered for the first 7 years or 70 000 miles whichever comes first Important Some California emission v...

Страница 8: ...o perform necessary repairs Warranty Period The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period Bumper to Bumper Coverage The complete vehicle is covered for 4 years or 50 000 miles whichever comes first except for other coverages listed here under What Is Covered and those items listed under What I...

Страница 9: ...o excluded are the clutch and pressure plate as well as any Transmission Control Module and or module programming Transfer Case Coverage includes All internally lubricated parts case mounts seals and gaskets as well as any electrical components internal to the transfer case Also covered are any actuators directly connected to the transfer case as well as encoder motor Exclusions Excluded from the ...

Страница 10: ...ranty coverage For vehicles within the bumper to bumper warranty coverage defective tires will be replaced on a pro rata adjustment basis according to the following mileage based schedule Mileage Replacement Percentage Covered by GM 0 12 000 100 12 001 36 000 Sliding scale starting at 67 at 12 001 proportionately falling 1 96 1 000 miles to 20 at 36 000 miles 36 001 50 000 20 Buick and Cadillac On...

Страница 11: ...tires only GM will cover 100 of the cost to mount and balance the tires replaced under warranty for the full bumper to bumper warranty period After your New Vehicle Limited Warranty expires you may still have pro rated warranty coverage on your original equipment tires by the tire manufacturer Contact your GM dealer or the tire manufacturer of the brand of tires on your vehicle for more informatio...

Страница 12: ... 1 877 740 7000 East 1 800 426 8252 West Kumho www kumhousa com 1 800 445 8646 Pirelli www us pirelli com 1 800 747 3554 Maxxis www maxxis com 1 866 509 7067 When a tire is removed from service due to a covered warranty condition under a tire manufacturer s Limited Warranty Program you may be eligible for a tire replacement or a comparable new tire on a pro rated basis The tire manufacturer s limi...

Страница 13: ...w Vehicle Limited Warranty but in no event less than 12 months 12 000 miles GM accessories sold over the counter or those not requiring installation will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase parts only GM Licensed Accessories are covered under the accessory specific manufacturer s warranty and are not warranted by GM or its dealers Notice...

Страница 14: ... due to excessive scratches to the inner polycarbonate surface extended exposure to sunlight and high heat or if the windows are deep tinted In such instances the glass warranty may be voided The GM new vehicle limited warranty covers all work performed by the armoring upfitter so there is no need to deal directly or separately with the upfitter for correction of any problems associated with the a...

Страница 15: ...connected its reading has been altered or mileage cannot be determined Installation of non GM General Motors parts Water or fluid contamination Damage resulting from hail floods windstorms lightning and other environmental conditions Alteration of glass parts by application of tinting films Important This warranty is void on vehicles currently or previously titled as salvaged scrapped junked or ot...

Страница 16: ...dations including the use of TOP TIER Detergent Gasoline Additional information can also be found at www toptiergas com index html Damage Due to Impact Use or the Environment Windshield or glass cracks chips or scratches due to impact are not covered Windshield cracks will be covered for the first 12 months regardless of mileage if caused by defects in material or workmanship Lights lens mirrors p...

Страница 17: ...e While extra expenses are not covered by the New Vehicle Limited Warranty Cadillac does provide many additional customer benefits such as Cadillac Owner Privileges See your owner manual Other Terms This warranty gives you specific legal rights and you may also have other rights which vary from state to state GM does not authorize any person to create for it any other obligation or liability in co...

Страница 18: ... kilometers 100 000 miles whichever comes first from the original in service date of the vehicle against warrantable repairs to the specific Hybrid components of the vehicle This warranty is for Hybrid vehicles registered in the United States or Canada and normally operated in the United States or Canada respectively In addition to the initial owner of the vehicle the coverage described in this Hy...

Страница 19: ...roller and 3 phase transmission cables Brakes Brake Modulator Assembly Other Hybrid Components Hybrid Battery The 300 volt electrical system includes Hybrid High Voltage Wiring Hybrid Control Modules Transmission Power Inverter Module TPIM Accessory Power Module APM What is Not Covered In addition to the What is Not Covered section previously this Hybrid warranty does not cover the following items...

Страница 20: ...e capture purification and reuse of automotive air conditioning refrigerant gases and engine coolant As a result any repairs GM may make to your vehicle may involve the installation of purified reclaimed refrigerant and coolant Tire Service Any authorized Cadillac or tire dealer for your brand of tires can assist you with tire service If after contacting one of these dealers you need further assis...

Страница 21: ... Engine Allison Automatic Transmission and drivetrain have been designed and built to offer industry leading durability and performance in the most demanding applications Engine power enhancement products may enable the engine to operate at horsepower and torque levels that could damage create failure or reduce the life of the engine engine emission system transmission and drivetrain Damage failur...

Страница 22: ...on arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship A Maintenance Record is provided in the maintenance schedule section of the owner manual for recording services performed The servicing dealer can provide a copy of any warranty repairs for your records Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical f...

Страница 23: ...a foreign country and repairs are needed take your vehicle to a GM dealer facility preferably one which sells and services Cadillac vehicles Once you return to the United States provide your dealer with a statement of circumstances the original repair order proof of ownership and any paid receipt indicating the work performed and parts replaced for reimbursement consideration Important Repairs mad...

Страница 24: ...GM are not covered by this warranty The special body company assembler or equipment installer is solely responsible for warranties on the body or equipment and any alterations to any of the parts components systems or assemblies installed by GM Examples include but are not limited to special body installations such as recreational vehicles the installation of any non GM part cutting welding or the...

Страница 25: ...st person who purchases this vehicle for purposes other than resale and to each subsequent purchaser of this vehicle as manufactured by GM that this vehicle was designed built and equipped to conform at the time it left GM s control with all applicable United States EPA Noise Control Regulations This warranty covers this vehicle as designed built and equipped by GM and is not limited to any partic...

Страница 26: ...on control system warranty depending on Whether the vehicle conforms to regulations applicable to light duty or heavy duty emission control systems Whether the vehicle conforms to or is certified for California regulations in addition to U S EPA Federal regulations All vehicles are eligible for Federal Emissions Control System Warranty Coverage If the emissions control label contains language stat...

Страница 27: ... EPA The vehicle is free from defects in materials and workmanship which cause the vehicle to fail to conform with those regulations during the emission warranty period Emission related defects in the genuine GM parts listed under the Emission Warranty Parts List including related diagnostic costs parts and labor are covered by this warranty Federal Emission Performance Warranty Some states and or...

Страница 28: ...manship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper to Bumper coverage There may be additional coverage on GM diesel engine vehicles In any case the warranty with the broadest coverage applies This warranty applies if your vehicle meets both of the following requirements Your vehicle is registered in California or other states adopting California emission...

Страница 29: ...parts and labor California Emission Defect and Emission Performance Warranty Coverage For cars and trucks with light duty or medium duty emissions For 3 years or 50 000 miles 5 years or 50 000 miles for Duramax Diesel whichever comes first If your vehicle fails a smog check inspection GM will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection This is your ...

Страница 30: ...Any authorized Cadillac dealer will as necessary under these warranties replace repair or adjust to GM specifications any genuine GM parts that affect emissions The applicable warranty period shall begin on the date the vehicle is delivered to the first retail purchaser or if the vehicle is first placed in service as a demonstrator or company vehicle prior to sale at retail on the date the vehicle...

Страница 31: ...le or a part has failed due to abuse neglect improper or insufficient maintenance or modifications not approved by GM If you have any questions regarding your rights and responsibilities under these warranties you should contact the Customer Assistance Center at 1 800 458 8006 or in California write to State of California Air Resources Board Mobile Source Operations Division P O Box 8001 El Monte ...

Страница 32: ...ion code NUA All listed parts 15 years 150 000 miles whichever comes first on California PZEV NU6 vehicles registered in a PZEV state The Emission Control System Warranty obligations do not apply to conditions resulting from tampering abuse neglect or improper maintenance or any other item listed under What Is Not Covered under New Vehicle Limited Warranty on page 4 The Other Terms presented under...

Страница 33: ...Fuel Injection Pump Diesel Fuel Injector Control Module EDU 6 6L DURAMAX Diesel Direct Fuel Injector Assembly 6 6L DURAMAX Diesel Fuel Injector Fuel Pressure Regulator Fuel Pressure Sensor Fuel Rail Assembly Fuel Temperature Sensor Function Block 6 6L DURAMAX Diesel High Pressure Fuel Pump SIDI Air Management System Active Air Shutters Air Cleaner Air Cleaner Resonator Air Intake Ducts Charge Air ...

Страница 34: ...NOx Sensors Exhaust Manifold Exhaust Manifold with Catalytic Converter attached as assembly Exhaust Manifold Gasket Exhaust Pipes and or Mufflers when located between catalytic converters and exhaust manifold Positive Crankcase Ventilation PCV System Oil Filler Cap PCV Filter PCV Oil Separator PCV Valve Exhaust Gas Recirculation EGR System EGR Feed and Delivery Pipes or Cast in Passages EGR Valve ...

Страница 35: ...nd pump Starter Generator Starter Generator Control Module SGCM Transmission Substrate Temperature Sensor Miscellaneous Items Used with Above Components are Covered Belts Boots Clamps Connectors Ducts Fittings Gaskets Grommets Hoses Housings Mounting Hardware Pipes Pulleys Sealing Devices Springs Tubes Wiring and Relays Parts specified in your maintenance schedule that require scheduled replacemen...

Страница 36: ...buted by any division or subsidiary of GM Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet however warranty repairs must be performed by an authorized dealer except in an emergency situation when a warranted part or a warranty station is not reasonably available to the vehicle owner In an emergency where an authorized dealer is not reasonably availab...

Страница 37: ...performed by any Cadillac dealer at no charge Repairs which do not qualify will be charged to you You will be notified as to whether or not the repair qualifies under the warranty within a reasonable time not to exceed 30 days after receipt of the vehicle by the dealer or within the time period required by local or state law The only exceptions would be if you request or agree to an extension or i...

Страница 38: ... member of dealer management it appears your concern cannot be resolved by the dealer without further help contact the Cadillac Customer Assistance Center by calling 1 800 458 8006 In Canada contact GM of Canada Central Office by calling 1 800 263 3777 English or 1 800 263 7854 French For resolution of issues related to the Cadillac Professional Vehicle contact 1 800 43 FLEET 1 800 433 5338 We enc...

Страница 39: ...ted Warranty Although you may be required to resort to this informal dispute resolution program prior to filing a court action use of the program is free of charge and your case will generally be heard within 40 days If you do not agree with the decision given in your case you may reject it and proceed with any other venue for relief available to you Contact the BBB Auto Line Program using the tol...

Страница 40: ...ertain circumstances The provisions of these laws vary from state to state To the extent allowed by state law GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws The address for written notification is in Customer Assis...

Страница 41: ... one or more of the following occurs The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by GM or its agents AND the buyer or lessee has directly notified GM of the need for the repair of the nonconformity The same nonconformity has been subject to repair fou...

Страница 42: ...imes when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred Check with your Cadillac dealer or call the Cadillac Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle When you make an ...

Страница 43: ... 1 800 882 1112 From Puerto Rico 1 800 496 9992 English 1 800 496 9993 Spanish From U S Virgin Islands 1 800 496 9994 Canada Customer Communication Centre CA1 163 005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa Ontario L1H 8P7 www gm ca 1 800 446 2000 English 1 800 263 7854 French 1 800 263 3830 For Text Telephone devices TTYs Roadside Assistance 1 800 882 1112 Mexico Central Am...

Страница 44: ...are deaf or hard of hearing and who use Text Telephones TTYs Cadillac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center The TTY for the Cadillac Customer Assistance Center is 1 800 833 2622 in the United States 1 800 263 3830 in Canada The TTY for the Cadillac Roadside Assistance Center is 1 888 889 2438 in the U S ...

Страница 45: ...Help Center www cadillac com faq FAQ Contact Us My GM Canada Canada www gm ca My GM Canada is a password protected section of www gm ca where you can save information on GM vehicles get personalized offers and use handy tools and forms with greater ease Here are a few of the valuable tools and services you will have access to My Showroom Find and save information on vehicles and current offers in ...

Страница 46: ...00 000 miles whichever comes first Consult your dealer or refer to the owner manual for details The Cadillac Roadside Assistance Center can be reached by calling 1 800 882 1112 Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty General Motors and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadsi...

Страница 47: ...rsement of certain transportation expenses may be available under the Courtesy Transportation Program Several transportation options are available Consult your dealer or refer to the owner manual for details Courtesy Transportation is not part of or included in the coverage provided by the New Vehicle Limited Warranty General Motors and General Motors of Canada Limited reserve the right to make an...

Страница 48: ...Black plate 44 1 Cadillac Limited Warranty and Owner Assistance Information 2011 44 2 NOTES ...

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