Service Philosophy
For over twenty years, Cadco has earned a reputation for manufacturing dependable
foodservice equipment that permits foodservice professionals serve better food
products to more people, and thus, grow their business.
Our goal is not only to provide the best food service equipment for the price, but also to
back it up with after-sale service that is fast, and professional. Cadco products are innovative
and efficient. Although our products are reliable, they are designed to easily be repaired, if
necessary.
We believe that a malfunction to a Cadco product should cause as little inconvenience to the
customer as possible. Our goal is to provide the same day support response and strive to fix it
the first time. We are dedicated to making every aspect of our customer service the standard
by which others are judged.
End-User Responsibilities
While we all strive to serve our mutual customers as well as possible, we remind
the end-user (and their employees) that they also have some responsibilities.
Service Expectations
1.
All shipping damage must be noted on the freight bill when the shipment is received. Any
freight damages must be collected from the Freight Company, NOT Cadco.
2.
The end-user should be advised beforehand to carefully unpack and inspect all products
when they are received BEFORE SIGNING THE SHIPPER’S RECEIPT OF DELIVERY.
3
. The end-user must provide a safe, dry, level surface for the equipment to be placed upon.
4.
The end-user must provide the proper electrical supply. All in-wall electrical modifications
are to be completed by a licensed electrician. All building modifications are the responsibility
of the end-user. Specification literature changes frequently, please verify proper installation
is possible
.
5.
The end-user must operate, clean and maintain the equipment in accordance with the
procedures described in this Operation Manual.
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