Appendix D.Limited Warranty
I. WARRANTY STATEMENT
Cactus Technologies
®
warrants its Commercial Grade products only to be free of any defects
in materials or workmanship that would prevent them from functioning properly for two
years from the date of purchase or when rated TBW is exceeded, whichever occurs first. This
express warranty is extended by Cactus Technologies
®
Limited to customers of our products.
II. GENERAL PROVISIONS
This warranty sets forth the full extent of Cactus Technologies
®
responsibilities regarding the
Cactus Technologies
®
Commercial Grade Flash Storage Products. Cactus Technologies
®
, at
its sole option, will repair, replace or refund the purchase price of the defective product.
Cactus Technologies
®
guarantees our products meet all specifications detailed in our product
manuals. Although Cactus Technologies
®
products are designed to withstand harsh
environments and have the highest specifications in the industry, they are not warranted to
never have failure and Cactus Technologies
®
does not warranty against incidental or
consequential damages. Accordingly, in any use of products in life support systems or other
applications where failure could cause injury or loss of life, the products should only be
incorporated in systems designed with appropriate redundancy, fault tolerant or backup
features.
III. WHAT THIS WARRANTY COVERS
For products found to be defective, Cactus Technologies
®
will have the option of repairing,
replacing or refunding the purchase price the defective product, if the following conditions
are met:
A. The defective product is returned to Cactus Technologies
®
for failure analysis as soon as
possible after the failure occurs.
B. An incident card filled out by the user, explaining the conditions of usage and the nature
of the failure, accompanies each returned defective product.
C. No evidence is found of abuse or operation of products not in accordance with the
published specifications, or of exceeding maximum ratings or operating conditions.
All failing products returned to Cactus Technologies
®
under the provisions of this limited
warranty shall be tested to the product’s functional and performance specifications. Upon
confirmation of failure, each product will be analyzed, by whatever means necessary, to
determine the root cause of failure. If the root cause of failure is found to be not covered by
the above provisions, then the product will be returned to the customer with a report
indicating why the failure was not covered under the warranty.
This warranty does not cover defects, malfunctions, performance failures or damages to the
unit resulting from use in other than its normal and customary manner, misuse, accident or
neglect; or improper alterations or repairs. Cactus Technologies
®
Limited may repair or
replace, at its discretion, any product returned by its customers, even if such product is not
covered under warranty, but is under no obligation to do so.
Cactus Technologies Limited
Commercial Grade -240S Series SSD Product Manual
v1.5
23
