Common Troubleshooting
1. Connection Considerations
• Please ensure that the device is fully charged / full
battery and powered on.
• Please ensure that the device is added in the app to
connect, do not directly search for the connection to the
device in the phone settings; you need to enter the app
to search for the connection.
• Make sure your phone’s operating system is iOS 9.0 &
above or Android 4.4 & above
• Turn off the phone’s Bluetooth and then turn it on
• Reboot the mobile phone and ensure that Bluetooth is on
• Do not connect other Bluetooth devices at the same time
• Put the device close to the phone. Make sure that the
distance between the device and the phone is less than
50cm
• If you have an Android phone, and you can’t find the
device in the app when trying to connect, please check
whether the Runmifit app has been allowed in the app
permissions on your Android phone
2. Cannot Synchronize Data from the
Device to the App
When the app is open, and connected to the device, the
app will automatically synchronize the data. If you can’t
synchronize, please switch on Bluetooth or restart the
phone, or you can quit app completely and reopen it.
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