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for questions
Customer Support and Contact Information
Cable Matters offers lifetime technical support as an integral part of our
commitment to provide industry leading solutions.
Contact us at
for large volume discount pricing.
Warranty Information
This product is backed by a limited lifetime warranty. In addition, Cable Matters warrants its products against defects in materials and workmanship for the periods noted,
following the initial date of purchase. During this period, the products may be returned for repair, or replaced with equivalent products at our discretion. The warranty covers parts and labor costs
only. Cable Matters does not warrant its products from defects or damages arising from misuse, abuse, alteration, or normal wear and tear.
Limitation of Liability
In no event shall Cable Matters Inc. (including their officers, directors, employees or agents) be liable for any damages (whether direct or indirect, special, punitive,
incidental, consequential, or otherwise), loss of profits, loss of data, loss of business, or any pecuniary loss, arising out of, or related to the use of this product exceeding the actual price paid for
the product. Some states do not allow the exclusion or limitation of incidental or consequential damages. If such laws apply, the limitations or exclusions contained in this statement may not
apply to you. Specifications are subject to change without noticed.
Cable Matters is a registered trademark or trademark of Cable Matters Inc. All rights reserved.
All other trademarks are the property of their respective owners.
DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the Uni
ted States and other countries.
Apple, Mac, MacBook, MacBook Air, MacBook Pro, Mac Pro, and iMac are trademarks of Apple Inc.
Thunderbolt is a trademark of Intel Corporation in the U.S. and/or other countries.
Troubleshooting Tips
CABLING
•
Check that all cable connections are secure
•
Test the cable with a different port or computer, if possible
COMPUTER SOURCE
•
This is NOT a Thunderbolt 2 cable. It does not support Target Display Mode
•
Check for updated OS and video graphics card drivers for Mini DisplayPort
•
Try different video resolution and refresh settings supported by the connected display
•
Verify that the audio from your computer is not muted or extremely low
•
Reboot the computer after making multiple changes
CONNECTED DISPLAY
•
Select the Mini DisplayPort input from the connected display menu
•
Adjust the audio level with your remote or from the display menu
•
Check that your display supports audio
•
Check for firmware updates and troubleshooting from the display manufacturer
v4 11/18
View our other Mini DisplayPort Cable products at www.cablematters.com
MiniDP to HDMI Cable
Model 101019
MiniDP to DVI Cable
Model 101010
Mini DP to DP Cable
Model 101007
