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4x2 Matrix Switch
3.9 Troubleshooting Notes
Verify that the Matrix and all connected equipment have power. The red LED
indicator should be lit.
Verify that all cables are connected to the correct input and output ports.
Verify that the correct video input source and output display is selected. Check
the green LED indicators on the front panel of the Matrix.
No signal is displayed if the source is 4K and the display is 1080p or lower. Press
Switch A for 3 seconds on the Matrix to configure this connection.
All connected equipment must support HDCP.
Directly connect the video source to a display to test for compatibility.
Check the audio output settings from the source device or computer.
Test each HDMI cable by connecting it with other equipment.
High resolution 4K displays may require a heavy gauge AWG 22-24 or RedMere
HDMI cable for distances over 10 feet.
Place the Matrix Switch away from fluorescent lighting or equipment that gener-
ates electrical noise.
A ‘Not Supported’ error message may indicated that the connected equipment
does not support HDCP (or more than 2 outputs) for content protected video.
Check that the IR Reader on the front panel is not blocked.
Reboot the video source and output displays after making changes.
Contact
with any questions.