Contact
for questions
Customer Support and Contact Information
Cable Matters offers lifetime technical support as an integral part of our
commitment to provide industry leading solutions.
Contact us at
for large volume discount pricing.
Warranty Information
This product is backed by a limited one-year warranty. In addition, Cable Matters warrants its products against defects in materials and
workmanship for the periods noted, following the initial date of purchase. During this period, the products may be returned for repair, or replaced with equivalent
products at our discretion. The warranty covers parts and labor costs only. Cable Matters does not warrant its products from defects or damages arising from
misuse, abuse, alteration, or normal wear and tear.
Limitation of Liability
In no event shall Cable Matters Inc. (including their officers, directors, employees or agents) be liable for any damages (whether direct or
indirect, special, punitive, incidental, consequential, or otherwise), loss of data, loss of profits, loss of business, or any pecuniary loss, arising out of, or related to
the use of this product exceeding the actual price paid for the product. Some states do not allow the exclusion or limitation of incidental or consequential
damages. If such laws apply, the limitations or exclusions contained in this statement may not apply to you.
Cable Matters is a registered trademark or trademark of Cable Matters Inc. All rights reserved.
All other trademarks are the property of their respective owners.
Troubleshooting Tips
CABLING
•
Check that all cable connections are secure
•
Inspect the cable to check that no pins are damaged or bent
•
Test the cable with a different port or computer, if possible
COMPUTER SOURCE
•
Check for updated OS and video graphics card drivers for Mini DisplayPort/Thunderbolt2
•
Review the troubleshooting steps from your computer manufacturer
•
Try different video resolution and refresh settings supported by the connected display
•
Reboot the computer after making multiple changes
CONNECTED DISPLAY
•
Select the DVI input from the connected display menu
•
Select a video resolution and aspect ratio setting supported by your computer
•
Check for firmware updates and troubleshooting from the display manufacturer
View our other Mini DisplayPort Cable products at www.cablematters.com
v3 11/2018
Mini DP to DisplayPort Cable
Model 101007
Mini DP to HDMI Cable
Model 101019
Mini DisplayPort Cable
Model 101008
