C-Pro Direct Ltd
, 7A Enterprise Way, Edenbridge,
Kent, TN8 6HF, UK. Tel: +44(0) 1732 860 158
Fax: +44(0) 845 280 7222, www.c-prodirect.com
Email: [email protected]
www.c-prodirect.com
Warnings and Precautions
Use only in accordance with these instructions and as directed by your clinician.
Consult your clinician immediately if the patient is experiencing any pain, blisters or sores. If the
fit is not correct, consult a clinician or C-Pro Direct for advice.
Do not dis-assemble or tamper with the ADM mechanism or Ponseti ADM Sandal. All product
warranties are voided for ADMs that have been tampered with in any way.
Do not use the ADM if any part is damaged, not functioning or does not correctly fit the patient.
Clean using warm water only, avoid wetting the straps.
Do not expose any parts to extreme heat or prolonged direct sunlight.
Night ADMs are not designed for use as normal walking shoes. However patients may wear them
indoors and for walking gently around the house, such as going to bed and getting up to go to
the bathroom. Excessive physical activity, such as running or active play may lead to patients
discomfort, a fall and breakage of the device. ADMs are available for attachment to normal day
shoes for more active day-time use.
Visit www.c-prodirect.co.uk or consult C-Pro Direct for further details.
Warranty, Replacement and Returns
We aim to provide the highest service levels for all of our customers. If the merchandise you
received is defective or not as you ordered, please contact us for a quick resolution.
•
Broken ADM (within 12 months of purchase): A free of charge replacement will be provided
if an ADM has a manufacturing defect or is damaged through normal use within 12 months
of purchase.
•
Broken Ponseti ADM Sandal (within 6 months of wear): A free of charge replacement will be
provided if a Ponseti ADM Sandal has a manufacturing defect or is damaged through normal
use within 12 months of purchase.
•
Broken Ponseti ADM Sandal (after 6 months of wear): If a sandal breaks or becomes
damaged through normal use and has been in use for more than 6 months then we require a
new foot measurement to be taken to ensure that the current size is still appropriate for the
child. If the current size is still appropriate a free of charge replacement will be provided.
•
Incorrect size or incorrect ADM Springs: Please notify us within 7 days of receipt. Provided
the product is returned in a saleable condition then a replacement of the correct size or
configuration will be provided free of charge.
•
Unwanted Product: If you are dissatisfied a refund will be provided if we are notified within
7 days of receipt and the product is returned in a new, saleable, unmarked condition and in
original packaging. The products must be returned within 30 days of invoice date.
Exceptions
This policy and warranty is non transferable. The warranty is voided if the products are amended
or altered in any way, misused, or if they are not used in accordance with these instructions. Please
contact us if you experience problems not outlined in this policy. Atypical matters will be handled
on a case by case basis.
