BZBGEAR BG-UPTZ-ND
PRODUCT MANUAL
Maintenance and Troubleshooting
Maintenance
1. Power off the camera and disconnect the power adapter if it’s not in use for long
periods of time.
2. Use a soft cloth or tissue to clean the camera cover.
3. Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a
mild detergent if needed. Do not use strong or corrosive detergents to avoid
scratching the lens and affecting the video quality.
Troubleshooting
1.
No video output
●
Check whether the camera power supply is connected, the voltage is normal,
and the power indicator is lit.
●
Check whether the camera performed a self-test after restart.
●
Check whether the bottom of the DIP switch is the normal operating mode.
●
Verify that the output cable and display monitor are working properly.
2.
Image cuts out
●
Verify that the output cable and video display are working properly.
3.
Image distorts when camera is moving
●
Check whether the camera installation position is solid.
●
Check whether there is machinery or objects nearby that could be
transmitting vibration to the camera.
4.
Remote control does not work
●
Verify the remote control address is set to 1.
●
Check remote control batteries.
●
Verify the camera is in the normal operating mode.
●
Verify the OSD has been exited. Camera cannot be controlled while the menu
is being displayed.
5.
Serial port not working
●
Verify that the camera serial device protocol, baud rate, address is correct.
●
Check whether the control cable is connected properly.
●
Check whether the camera working mode is the normal operating mode.
6.
Cannot connect to Web UI
●
Check whether the camera output is being displayed normally.
●
Check whether the network cable is connected properly (Ethernet port yellow
light flashes to indicate normal network cable connection).
●
Verify your computer is connected to the same subnet as the camera.
Address:
830 National Drive #140, Sacramento, CA 95834, USA
·
Tel:
+1(888)499-9906
·
Email:
31