14
Troubleshooting
-The video of camera cannot be displayed on the screen
-Check the power, data, and video connections
-Camera does not Pan, Tilt or zoom.
-Menu was displayed on monitor
– exit menu and retry
-Image quality is poor while using in low-light conditions
-Press
【
BACK LIGHT
】
on remote control or menu (ON/OFF) to adjust backlight effect
-Remote control works intermittently or not at all
-Check batteries
-
Choose the correct “IR select” number to match camera
-Ensure remote is within 15m of camera
-Ensure there are no obstructions between remote control and camera sensor
-Aim at the sensor on the front of the camera
-USB interface is not identifiable
-Check USB cable and extension cable are securely connected
-Connect to another USB interface and try again.
-No image after HDMI interface connects
-Check the HDMI cable
-Verify the video format is compatible with display device
-Recommended cable length 30m or less
-Control via RS232/RS485 is not responding
-Make sure camera and PC are properly connected. (Reference to RS-422/485 and RS232
Pins distribution in page 16.)
-Can camera be mounted to the wall?
-Yes. Camera comes with ceiling mount, wall mount or tripod brackets sold separately.
