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70
EN
14 2 Fault during operation
Fault
Cause
Remedy
Low regenerative indicator is
shown.
Insufficient regenerative in the
regenerative container (
3
).
Refill the regenerative (see
chapter
49).
If there is still regenerative in the
container, regenerative encrus-
tation may have formed under
the ultrasound sensor.
Loosen and stir the regenerative.
The product is not supplying
softened water.
No regenerative in the regenera-
tive container (
3
).
Refill the regenerative (see
chapter
49).
Trigger regeneration manually for
exchanger column.
Power supply interrupted.
Establish electrical connection.
Blending not set correctly.
Set blending (see section
“Setting the water hardness” on
A cavity prevents enough
brine from being formed (“salt
bridge”).
Ensure that the regenerative is
filled evenly without cavities. If
the regenerative level is low, “stir”
the regenerative with a suitable
object.
The product supplies deviating
outlet water hardness.
The product has not been finely
adjusted.
The outlet water hardness still has
to be finely adjusted.
Water hardness of the inflow
water has changed.
Adjust the water hardness of the
inflow water.
The product is not supplying
softened water or the flow is
insufficient.
Inlet pressure is too low.
Increase inlet pressure (set pres-
sure reducer if necessary) and
start manual regeneration.
Coloured rinsing water at
start-up.
Abrasion particles from ex-
changer resin are flushed out.
Start-up repeat rinsing (see
section
An implausible fill level is
displayed.
The regenerative container is
filled past the 100 % mark.
Remove any excess regenerative
so that the regenerative container
is filled up to the 100% mark at
most.
The product cannot be reg-
istered.
The product cannot be con-
nected to a network.
The product cannot be added
to the BWT Best Water Home
app.
Lack of connectivity
Check for faults during start-up
68).
If the cause cannot be found,
contact after-sales service (see
chapter
If the fault cannot be remedied by following these instructions, contact our after-sales service department.
You will need the serial number and production number, which can be found on the type plate of the Easy Fill technology cover. Keep
these numbers handy when you contact after-sales service.