Fault
Cause
Action
No filtered water
Water intake or isolating valve closed
Filter not fitted correctly
Mains water switched
off Pipes are kinked
Check isolating valves and open if necessary.
Check fittings are correctly attached.
Turn on mains water.
Reroute pipe with smooth and sweeping bends.
Leaking around the filter
Leak from tube
connection
Cracked filter body
Trapped O Ring
Check pipes are cut squarely and fully inserted into
the push
-
fit connectors, remembering to pull back on
the pipe to complete the joint.
Isolate system and replace filter.
Low flow rate
System pressure is too low
Inlet valve not fully open
Check system pressure is greater than 2 bar.
Check inlet valve is fully open
Air bubbles in water
Not completely bled
Repeat the bleeding procedure.
Water is milky/white in colour
Process
-
related formation of carbonic acid
that escapes as small white bubbles
Cloudiness should disappear after approx. 5 min.
If symptoms persist, please contact us on the
number below.
Saddle valve leaking
Turn off saddle valve and turn on drinking water tap to
release any pressure. Placing a small bowl under the
tap to catch any water, carefully loosen and remake
the joint, ensuring the tap is properly aligned to the
main pipework. Open the water supply valve, then
close tap and check for leaks. If the leaks persist, or if
there are other leaks on the unit, turn off the water
sup
-
ply then call Technical Support on the number
below.
If your problem persists, please call our technical team during office hours on 01494 838 100
BWT In
-
line Water Filter Kits
Trouble Shooting Guide
Europe’s No.1 in Water technology
CONTACT
BWT UK Limited,
BWT House,
High Wycombe,
HP12 3SU
Tel:
01494 838 100
Fax:
01494 838 101
BWT 2020. In the interests of product development, we reserve the right to alter
specifications without prior notice. All photographs and dimensions are given for
guidance only. Terms and conditions apply. E&OE.
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