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4

T R O U B L E S H O O T I N G

Warning: 

Under no circumstances should you try to repair the U5 by yourself, as this will invalidate the warranty.

Do not open it as there is a risk electrical shock. If any fault occurs, please first check with this troubleshooting 
checklist. If you are unable to remedy a problem by following this guide, contact your dealer for help.

The TV box does not 

respond to the remote 

control

• Aim the remote control directly at the sensor on thefront of the TV box

• Reduce the distance to the TV box

• Replace batteries in the remote control

• Possibility of system crash, disconnect and reconnect the power supply

No sound or 

distored sound

• Adjust the volume

• Check that the speakers are connected correctly

No Picture

• Re-Connect the HDTV cable or AV cable

• Check if the TV is powered on

No Power

• Check if the power adapter is properly connected to the power and the TV box

• Press the power on the remote controller to turn on the power

No sound during playback

• The audio codec may not be supported by the TV box

• Check the volume

The contents of the USB or 

flash drive cannot be read

• The USB or flash drive format is not compatable with the box

   30 seconds and restart the TV box

Slow operation of the

USB flash drive

• Large file size or high resolution USB flash drive takes longer time to read 

   and display on the TV screen

The TV screen is blank and 

the player LED is blinking

• Check if HDTV connection is correct or try changing the HDTV cable 

Problem

Solution

3

I N S T A L L A T I O N   S T E P S

1. 

Connect U5 TV Box to the power supply.

2. 

Connect U5 to your TV with an HDMI Cable or AV Cable.

3. 

For a wired connection, plug-in an Ethernet cable from the TV Box to your modem or 

    router. For wireless, choose your Wi-Fi network and input your Wi-Fi password.

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