Frequently Asked Questions
Note:
Supplier may change TV software and on screen graphics without warning
Game
Consoles
I have connected
my Xbox 360 to the
TV via Component
Cables (Red, Green
& Blue) but I am not
receiving any sound.
Component cables only provide HD Pictures. For the sound you will need
to connect the Red & White audio cables on the Xbox to the Red & White
phono inputs on the rear of the TV. Please refer to the ‘Connections’
pages.
USB Mode
I have inserted a
USB Memory Key,
but the TV does not
recognise it.
Ensure the USB Memory Key is formatted to type FAT32.
USB Mode
Using a USB
portable hard drive.
If you wish to use a portable hard drive larger than 32GB, please note
that it must be formatted to the FAT32 fi le system in order to operate on
this TV. Windows XP/Vista computers are only capable of formatting up
to 32GB, therefore, you will need a software programme/utility to format
larger hard drives. Please refer to the web site for more information.
USB
Record /
TV models
only
I cannot change the
channel, access the
menu or use the red
button
During Time Shift you cannot change the channel, access the menu or
use the red button
USB
Record /
TV models
only
When using the
USB to record the
picture ‘breaks up’
or experience loss of
sound.
Check the USB Memory Stick meets the minimum requirements of Read
Speed - 20 MB/s (Mega Byte Per Second), Write Speed - 6 MB/s (Mega
Byte Per Second)
System
Lock
I have changed the
password on the
television and now
forgotten it.
There is a master password of 4711, to gain access to the TV menu and
reset the normal password.
4k UHD
How do I get the
best 4K picture on
my TV.
You must have a 4K device connected to the TV Via a HDMI cable and
UHD content.
4k UHD
I have downloaded
UHD video content
to USB, but it will
not play via the USB
port.
The USB port will display the maximum resolution of 1920x1080 therefore
4K content is not compatible via USB.
4k UHD
What does
Upscaling mean?
Please refer to the ‘Ultra High Defi nition 4K/2K TV Information’ page in
this user guide.
Sound
What can I do If the
sound and picture
are not in time?
In the Sound Menu adjust the Speaker Delay option until the sound and
picture are aligned.
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