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Frequently Asked Questions (FAQ’s).
The following list of FAQ’s may help you with any information or problems with your Burco boiler.
Alternatively, please contact our Aftersales Team on +44 [0]344 879 3588 if your question is no covered
below or if you aren’t sure about something.
Q. Are there any restrictions as to where I should locate my Burco water boiler?
A. Yes, your appliance should be positioned on a flat, horizontal surface that can take the weight of the
appliance when full of water. Consideration must also be given to servicing requirements and safe
operational access to the appliance must also be ensured. For a detailed overview of installation
requirement, please refer to Page 8 of this instruction book.
Q. There is no water coming from the tap?
A. Check that the appliance is connected to mains power/water and that there is no blockage/kink in the
supply hose.
Q. My screen is not illuminating?
A. Check the appliance is connected to mains power and turned on then adjust the brightness/contrast
setting if required.
Q.
My boiler displays ‘CHANGE
FILTER’?
A. Replace filter and reset the filter counter.
If you need further help, please contact our Aftersales Team on
+44 [0]344 879 3588.
Q. The water from the tap is cold?
A. Check appliance is connected to mains power and set temperature at the desired setting.
Q. The water in my appliance has a strange taste?
A. All new appliances must be heated and drained to sanitise. Follow the instructions outlined on page 19
to complete this process.
Q. What Warranty does my water boiler have?
A. Your Burco boiler will come with a 1-year parts and labour warranty. If you have purchased a boiler with a
water filter, it will come with a 2 years parts and labour warranty. Please
see the ‘Warranty’
section on page 6
for details.
Q. My boiler
doesn’t seem to be heating what is wrong with it?
